Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.55

4.6 Rating 521 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.6

Based on 521 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Costumer Service; however the apartment itself had some challenges. First of all it was extremly warm inside the apartment (even with the heat off) so i had to keep all windows open at all times to allow it to cool down. Being on the second floor i was subject to noise disturbance from my neighbour above even during odd hours which disrupted my sleep multiple times. Both apartment entrance and building entrance doors should have automatic door closer mechanism to avoid slamming and disturbing tenants.”

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Posted 1 year ago

Hi David, Thanks for taking the time to leave us a review! We’re sorry to hear about your challenges with the apartment temperature. This is an issue we’re up against in the property and are trying to work with our Landlord on how this can best be addressed. I hope that the air cooler provided at least gave some comfort during your stay with us. In respect of the noise, please always feel free to contact us and we'll do our best to contact any fellow guest regarding noise disturbance. Thank you for your suggestions regarding the door closers, we'll be sure to look into this. :) If there's anything further I can do, please don't hesitate to contact me at joana.sobral@portlandbrown.com. Joana Sobral Head of Guest Relations

Posted 1 year ago

“Very nice apartment, clean and well located. All the "basic" appliances needed were provided.”

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Posted 1 year ago

“Oxbourne House is a tastefully decorated and conveniently located property, and my stay was wonderful. The check in process is always smooth, and the team was accomodating to a few requests I had that made my experience that much more seamless.”

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Posted 1 year ago

Hi Sarah, Thanks for taking the time leave us a 5* review! We’re so happy to hear that you always receive a smooth check in process! We look forward to doing the same again for you, next time around. 😊 Kind regards, Joana Head of Guest Relations

Posted 1 year ago

“Thank you very much for excellent care throughout my stay, really very much appreciated and extremely helpful in making my first couple of weeks in London easier and comfortable.”

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Posted 1 year ago

Hi Andrea, Thank you so much for leaving us a 5* review. 😊 We’re always on hand to help our guests feel as comfortable as possible in London and I’m so glad to hear our team were able to provide you with excellent care! See you again soon, for another seamless stay. Kind regards, Joana Head of Guest Relations

Posted 1 year ago

“Superb location and just enough amenities. But i only got 1 service in 12 days. felt shortchanged.”

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Posted 2 years ago

“Everything was perfect, however, would love to recommend that to increase number of days of housekeeping.”

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Posted 2 years ago

Hi Sultan, Thank you for taking the time to leave us a 5* review! We’re glad you had a perfect stay. Our housekeeping team visit our apartments once a week, however if guests would like to increase this during their stay, they’re able to email us at guests@portlandbrown.com and we would be happy to arrange this at an extra charge. We hope to see you again in the future. :) Kind regards Joana Head of Guest Relations

Posted 1 year ago

“It was a luxurious stay at Westminster Residences. Apartment location, concierge service and were excellent and all the appliances and furniture were in good condition as well.”

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Posted 2 years ago

“The apartment was exactly as advertised, very clean and perfect location.”

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Posted 2 years ago

Hi Kylie, Thanks for leaving us a 5* review! 😊 We’re so happy to hear that you loved the apartment. We look forward to seeing you again for another beautiful stay! Kind regards, Joana Head of Guest Relations

Posted 1 year ago

“A beautiful accomodation and great location, only downfall is as the dishwasher didn’t work and did not get repaired during our stay.”

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Posted 2 years ago

“The location was convenient and the state of the apartment was good. The check-in procedure was a bit of a hassle, partly due to most of the Portland Brown team being at some company offsite. The apartment keys were sent via a third-party courier, who promptly deposited them at the wrong location; it took a while to sort that out.”

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Posted 2 years ago

Hi Joseph, Thank you for taking the time to leave us a review. We’re glad you liked your apartment and the location. We do apologise for our courier delivering your keys next door and we have passed on your feedback. We hope to see you again in the future so we can provide a seamless check-in experience. If you would like to talk about this further, please don’t hesitate to contact me at joana.sobral@portlandbrown.com Best wishes, Jo Head of Guest Relations

Posted 2 years ago

“Another fantastic stay at a Portland Brown property. They are always clean properties with great service if needed. The weekly cleaning with new towels and linens is especially convenient for a business traveler.”

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Posted 2 years ago

“Can’t be happier with Portland Brown service. Not only at the house itself level but at overall satisfaction as well. Always paying attention to any detail. Thanks for a GREAT service.”

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Posted 2 years ago

“The apartment was very nicely furnished with everything I needed for my stay, and in an excellent location. The staff for check-in, cleaning and maintenance were extremely helpful, responsive and kind.”

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Posted 2 years ago

“Excellent location, great service. Thanks for everything. Will be back again!”

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Posted 2 years ago

“An exceptional stay! Cozy, clean, and with a stunning view. Highly recommended!”

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Posted 2 years ago

“Excellent service and well turned out property. Stayed 2 weeks and enjoyed every moment”

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Posted 2 years ago

Hi Mohammed, Thank you so much for taking the time to leave us a 5* review. We're so glad you had a great guest experience and enjoyed the apartment! We hope to see you again :) Best wishes, Joana Head of Guest Relations

Posted 2 years ago

“The overall experience was seamless and the entire staff as helpful. The property was perfectly designed and at best location.”

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Posted 2 years ago

Hi Kshitiz, Thank you so much for leaving us a great review! I'm so glad our team were helpful, we really pride ourselves on our exceptional levels of customer service so this is great to hear :) I'm glad you liked the property and the location, make sure you check out some of our other properties next time you're in London! We hope to see you again. Best wishes, Joana Head of Guest Relations

Posted 2 years ago

“The stay was great. Good location and a clean apartment.”

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Posted 2 years ago

Hi Rohit, Thank you for the 5* review :) We're glad you enjoyed your stay and the location of your apartment. We hope to see you again soon! Best wishes, Joana Head of Guest Relations

Posted 2 years ago

“I really like to be there especially the cleaning service was really needed. Thank you for everything.”

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Posted 2 years ago

Hi Esma, Thank you so much for taking the time to leave us a review :) We're glad you had a great stay and enjoyed the benefits of our housekeeping team. We hope to see you again. Best wishes, Joana Head of Guest Relations

Posted 2 years ago

“It was wonderful experiences living in apartment and it was also a real 'home' for me 1st time arrived London. Thanks all the services.”

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Posted 2 years ago

Hi Yue, Thank you so much for taking the time to leave us a review. We really strive to make our apartments feel just like home for our guests, so this is great to hear :) We hope to see you again. Best wishes, Joana Head of Guest Relations

Posted 2 years ago

Portland Brown Ltd is rated 4.6 based on 521 reviews