Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,391 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,391 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Lizanne S

Lynne P

Tor C

5905

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, very happy with product!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Good quality, interesting lights. Swift delivery.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Brilliant service and the products are just beautiful. Such high quality and worth every penny.”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Excellent customer service”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“My pooky light is just as beautiful as the pictures and the time from ordering to delivery was amazing packaged brilliantly no damage”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Well laid out website with a very good selection of lighting. 24 hour delivery was exactly what we needed and they did not disappoint. Nor did the quality. Our entrance hall looks much smarter. Highly recommend.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Very pleased with lamps, they are just what I wanted and look very beautiful. Arrived very quickly, customer service was fantastic.”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with our products and the service provided,. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“I have made several purchases of lighting from Pooky all wonderful quality and excellent value for money. It’s also great to get pooky points which helps towards my next purchases.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Lovely stylish lamps and great customer service.”

Helpful Report

Posted 2 years ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Gorgeous lampshades unfortunately the colour didn’t quite match what I had but the return was very easy. I contacted customer service te Colour help but sadly didn’t receive a response so ended up ordering something elsewhere which was disappointing as I loved the styles.”

Helpful Report

Posted 2 years ago

Hi Beth, I am sorry that you weren't happy with your shade. I can see that our customer service team had replied to you on the same day regarding your query, and we are sorry to hear that you haven't received this response. I have had a look at your account and can see that we have refunded you for this shade as requested. Please do contact the team at hello@pooky.com if there is anything else we can help you with. Best Wishes, Emmy

Posted 2 years ago

“Lovely company to deal with. Beautiful products at reasonable prices”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“I love POOKY. They make such lovely lamps and shades. The delivery is really quick and returns are excellent too.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Absolutely gorgeous brass wall lights delivered in a timely manner to Portugal. I highly Pooky recommend for its unique lighting selection, quality and great service.”

Helpful Report

Posted 2 years ago

Philippe, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“I'm really pleased with my ceramic pendant shade. It arrived really quickly after ordering and was intact on arrival. It looks great in the hallway, lovely colours and texture. It was clearly made and packaged with care and the website too reflected care of the products. Thank you very much! I look forward to my next lampshade on my wishlist!”

Helpful Report

Posted 2 years ago

Emily, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Wonderful product, speedy delivery! Excellent as always!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Great selection, unique lights and fast delivery.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Absolutely love my triple Crick light. Super speedy delivery, beautiful light in a gorgeous brushed metal. Waiting for them to be installed. Outstanding service from Pooky.”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with our products and the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Excellent range of lighting , prices reasonable, very efficient service and delivery”

Helpful Report

Posted 2 years ago

“They have a good selection of different lamps and lampshades and the quality and service is very good.”

Pooky 5 star review on 18th October 2023

Helpful Report

Posted 2 years ago

Lovely choice of lampshade, we are very pleased to hear that you are happy. Thank you for letting us know, it is much appreciated! Best Wishes, Emmy

Posted 2 years ago

“Absolutely beautiful item purchased to complement my late fathers sideboard and Murano glass dish. The lamp is of excellent quality and detail and has far exceeded my expectations - delighted - Thankyou”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

Pooky is rated 4.9 based on 31,391 reviews