Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.58

4.6 Rating 5,580 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,580 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Plumbing Supplies Direct 5 star review on 5th March 2026

Anonymous // 01/01/2019

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“I paid for same day delivery and it came 3 days later. No refund no nothing”

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Posted 4 years ago

Hi Ryan, Thank you for your order, after looking into the order I can see you placed your order at 4:28pm on Saturday and paid for a Saturday delivery. We do not offer same day delivery let alone late on a Saturday. You can see from our terms and conditions that all orders for Saturday delivery need to be placed before 2pm on Friday for next day delivery. I hope this clears this up and if you could amend your review, we would appreciate it, we will also refund the difference paid.

Posted 4 years ago

“Excellent after sale service and express delivery. Many thanks Tony”

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Posted 4 years ago

“Value for money quick postage excellent service”

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Posted 4 years ago

“Item arrived on time, fitted perfectly and solved our leaking cistern. Would highly recommend this company!!”

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Posted 4 years ago

“Company has a great service and very good postage costs Will use again for my plumbing needs”

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Posted 4 years ago

“Extremely fast delivery, great products and very happy with the price. Free postage was a bonus. Will definitely recommend.”

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Posted 4 years ago

“Excellent service at a very competitive price. Top company who I will happily deal with in future”

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Posted 4 years ago

“Good service! Maybe a little slow in getting orders out.”

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Posted 4 years ago

“Excellent quick service.”

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Posted 4 years ago

“Great selection, you sold everything I needed to do the job, best prices around.”

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Posted 4 years ago

“5***** service great prices also delivery cheap and quick”

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Posted 4 years ago

“Good price and quick delivery. Thanks”

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Posted 4 years ago

“Email said items delivered. They were not even sent as low on stock”

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Posted 4 years ago

“Asked for it to be delivered to another address and that didn't happen. Very disappointed in that”

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Posted 4 years ago

Hi Carl, Thank you for your order, I am sorry about the delivery address but we delivered to the delivery address you filled in. We use a automated delivery system that detects the customers filled in delivery details and auto creates shipping labels based on this. I can see you added a different delivery address into the customer notes, there is no way our system can detect that. We use two different sections on our checkout so customers can choose a different billing address and shipping address, hopefully you will make use of this next time. Thanks

Posted 4 years ago

“Great service even to the Channel Islands Where most companies won’t supply to”

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Posted 4 years ago

“First-class plumbing retailer! Try them first...it saves a lot of time searching. The delivery was brilliant.”

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Posted 4 years ago

“Quick efficient service, arrived on time.”

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Posted 4 years ago

“Excellent product delivered well wrapped.”

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Posted 4 years ago

“Excellent place to buy plumbing items. Good delivery and at a very fair price. I intend to use them again.”

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Posted 4 years ago

“Excellent service Delivery on time & plumbers grease supplied was good value.”

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Posted 4 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,580 reviews