Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.58

4.6 Rating 5,644 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,644 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Plumbing Supplies Direct 5 star review on 5th March 2026

Anonymous // 01/01/2019

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“Very good very 5”

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Posted 6 years ago

“Good prices and choice - delivered as promised.”

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Posted 6 years ago

“Very good prices, very quick delivery, very good all round.”

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Posted 6 years ago

“Ordered a kit didn’t come as one order as advertised. Came as 2 separate packages only received one sill waiting on the other it’s been over a week.”

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Posted 6 years ago

hI, I have just looked into your order and from the tracking information provided I can see there was an attempt to deliver but was unable and has been taken to local post office "Our driver has taken your parcel to a local Post Office for the addressee to collect. The card left by our driver will give the details of the Post Office. This card and a form of ID should be taken when collecting the parcel." I hope this solves your problem Thanks

Posted 6 years ago

“Good prompt service”

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Posted 6 years ago

“It has taken over a week to get my order instead of 3? days. Ordered last Monday it turns out that some items were out of stock so why was my order accepted and why was the extra delivery payment taken. No communication from PSD. I had to chase them. Promise of delivery a few days later but nothing. Telephone and email not being answered. Eventually made contact but it still looks like my order which being delivered today, the eighth day, will not be complete.”

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Posted 6 years ago

“The poor rating is not for their gear or the service of sending it out it is for their non existent customer service, Have phoned and left a message plus emailed them with no reply whatsoever!”

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Posted 6 years ago

“Ordered /dispatched/arrived/ Good price free p&p whats not to like”

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Posted 6 years ago

“Great efficient service, found exactly the piece I was looking for”

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Posted 6 years ago

“Quick delivery. Good prices. Great communication. Recommended.”

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Posted 6 years ago

“The website said they had the item in stock. I placed an order a few days later I was told it was not in stock. When pushing further I was told the eta should be no more than a few days. It has now been two weeks.”

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Posted 6 years ago

“I have always had excellent service from Plumbing Supplies Direct.”

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Posted 6 years ago

“decent valves. One day these valves will come with decent washers rather than the fibre rubbish they always come with. Buy some rubber washers.”

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Posted 6 years ago

“Good product as ordered, prompt service and good price.”

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Posted 6 years ago

“fittings paid for 10 days ago have not arrived,will have to buy from somewhere else.”

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Posted 6 years ago

“The reducing adapter I bought arrived quickly and was exactly as described. Would buy again from this company.”

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Posted 6 years ago

“qwerty uiop”

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Posted 6 years ago

“First order was fulfilled super fast. Second order a night mare, did not arrive so tried to contact support. Would not except my my email address (which they had used to send confirmation to) Contacted them by phone, they confirmed I had paid but could not explain my lack of goods. Items despatched again, they arrived 3 days later on "24hr Carrier" One item was a Rothenberger 6' spirit level. It had just been wrapped in fling film type tape with no protection on the ends. As a result the level which is triangular section had punched holes through its protective fitted bag on all the sharp corners of the level. To add insult to injury, when I removed the level from its bag it looked second hand. Black scuff marks and scratches on one side from end to end . Contacted support (using different email address) received a ticket number for my complaint but no action. Now neither email address will log in. Very strange me thinks! Would not deal with this company again under any circumstances.”

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Posted 6 years ago

“Item as described, quick delivery thank you”

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Posted 6 years ago

“Item ordered and delivered at very short notice thank you.”

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Posted 6 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,644 reviews