Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.58

4.6 Rating 5,576 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,576 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Plumbing Supplies Direct 5 star review on 5th March 2026

Anonymous // 01/01/2019

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“Fast delivery of a part I was struggling to find.”

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Posted 1 year ago

“Would have been 5 stars but first product came in a creased box and the circular clear seal had been undone. The product (Dudley pneumatic flush valve) looked ok so I fitted it. Unfortunately, the short flush bellows leaked. Plumbing Supplies Direct despatched a replacement immediately and it's due to arrive tomorrow. So, PSD you were great in your response to the issue thank you.”

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Posted 1 year ago

“Ordered this set a month ago. I am still waiting on 2 items… this was a present for an apprentice so not ideal… the customer service is great however the set should not be sold unless it can be shipped complete… or at least say ‘missing 3 items’ (I received the ‘set’ missing 3 items). Would have hoped for some compensation or similar…”

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Posted 1 year ago

“Very prompt and efficient service”

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Posted 1 year ago

“The Part i required was not in stock so recieved an email to notify of it being out of stock and recieved a refund.”

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Posted 1 year ago

“Not offering what is advertised is a challenge to anyone considering ordering off your site”

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Posted 1 year ago

“Prompt, efficient service AAA+++”

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Posted 1 year ago

“Excellent transaction. Will order again.”

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Posted 1 year ago

“It works and delivered on time”

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Posted 1 year ago

“Great company for plumbing tools, thanks a lot”

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Posted 1 year ago

“Fantastic delivery and website very informative”

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Posted 1 year ago

“Product as described in adequate packaging. Fitted Armitage Shanks Tiffany Model perfectly. Normal Delivery 2 - 3 day delivery requested and product received next day much earlier than expected, which was great.”

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Posted 1 year ago

“Ordered few times now saying items are in stock then letting you place your order and taking the transaction then sending a email saying the items are in stock poorly ran”

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Posted 1 year ago

“Really fast delivery, quoted 3/5 arrived in 2, Thankyou”

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Posted 1 year ago

“No probelms with delivery on this small order”

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Posted 1 year ago

“Easy to use website, they had what I needed in stock and sent it out fast”

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Posted 1 year ago

“Happy with item and delivery.”

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Posted 1 year ago

“Great service fast delivery good Communication highly recommended company”

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Posted 1 year ago

“Great price and a quick delivery”

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Posted 1 year ago

“Ordered before 2pm on a Friday for "next day delivery". Nothing arrived but received an email on the Monday stating there was no stock. Offered the coice between a refund or to wait for stock to arrive. I opted for a refund that was processed that Thursday. Unfortunately, it took nearly a week from the time of ordering to receiving a refund for an item I thought I would have and install within days. Slightly disappointing. Will use my preferred supplier in future instead.”

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Posted 1 year ago

Plumbing Supplies Direct is rated 4.6 based on 5,576 reviews