Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.58

4.6 Rating 5,699 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Plumbing Supplies Direct 5 star review on 5th March 2026

Anonymous // 01/01/2019

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“Quick delivery and as it was a straight swop quick installation”

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Posted 1 year ago

“Ordered a wifi ideal halo thermostat controller. Whilst the box stated WiFi, when it wouldn’t work and I called Ideal they advised the item sold wasn’t the wifi version. Thankfully as I was able to send a photo of the invoice and box Ideal completed the upgrade at no extra cost.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“I cannot comment on why there are so many negative reviews, but for me it was a stress free transaction. Not only did this supplier sell the product I wanted for £40 cheaper than anywhere else with free delivery, but the product was despatched the same day and delivered the next. A brand new product that works as it should. If I had to find a negative then, after purchase on 98% of sellers I use, an order confirmation is sent. I did not receive any emails from Plumbing Supplies Direct, however I could check my account to see the order was processing, and then was completed. A couple of hours after this I got a mail from Parcel Force to say they were expecting a package. So for me 5* but with an opportunity to improve customer service by providing a confirmation mail.”

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Posted 1 year ago

“First class service and quality part, competitive price”

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Posted 1 year ago

“So happy, dispatch was immediate and came really quickly!”

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Posted 1 year ago

“Fast delivery and too order.”

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Posted 1 year ago

“quick easy and fast delivery”

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Posted 1 year ago

“So easy and super fast next day delivery, first class service”

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Posted 1 year ago

“Good Price, FGantastic torch and delivery was spot on time.”

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Posted 1 year ago

“Promt delivery radiator valve.good price.highly reccomend.”

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Posted 1 year ago

“Excellent service, new pump arrived next working day.”

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Posted 1 year ago

“I have not received my product as yet, the email asking for a review is the first message I have received from them. I called them 5 days ago chasing and was told that it was delayed because of an issue with the stock control system. I haven't seen or heard anything further, neither has there been any communication from them. AVOID LIKE THE PLAGUE! STAY AS FAR FROM THEM AS THE EAST IS FROM THE WEST!!!”

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Posted 1 year ago

“I don't normally leave reviews, but had such a good experience, I feel compelled. I only tried these guys after Amazon let me down and I ended up with the superior brass tail version. They are cheeper and faster than the aforementioned. I definitely recommend and will use again.”

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Posted 1 year ago

“Prompt, efficient order and delivery.”

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Posted 1 year ago

“Very competitive price, excellent communication and speedy delivery, which in my case was free! Very happy with my purchase - what more could you ask for?”

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Posted 1 year ago

“Excellent service. Fast delivery.”

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Posted 1 year ago

“Have not yet received the controller???”

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Posted 1 year ago

“Good service. Delivered on time. Reasonable price.”

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Posted 1 year ago

“Good product and quick delivery”

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Posted 1 year ago

Plumbing Supplies Direct is rated 4.6 based on 5,699 reviews