“Purchased a few tap valves for various jobs I am working on as a replacement and tested to see if they would work most of them did so I will be purchasing a few more soon good products and prices”
“Products are very reasonably priced, delivered really quickly and better packaged than other online retailers that I have purchased from in the past. So overall I would recommend PlumbinBits as an online retailer that you can rely upon.”
“Probably not your fault was I suppose down to dpd transport. I reported the delay in delivery to yourselves which you responded by saying you will be in touch shortly which was 6 days ago still no contact. I'm not very happy about paying for next day delivery which should have been the Friday so I could finish the job for the weekend but didn't arrive till Saturday afternoon.
Would not recommend anyone paying for next day delivery if this is the result.”
Hi, Ken
Thank you for your feedback. We're sorry to hear that you were disappointed with the delivery experience.
We did respond to your original enquiry regarding the delayed delivery, although it's possible that our reply may have been filtered into your junk or spam folder. Unfortunately, while we always aim to provide the best possible service, delivery transit times are handled by DPD once the parcel leaves our warehouse.
We can see that your order was delivered on Saturday rather than the expected Friday. Whilst this is uncommon, occasional delays can occur within the courier network, particularly for some more remote delivery locations. We completely understand your frustration, especially as the delay impacted your ability to complete the job before the weekend.
We appreciate your comments and have passed your feedback on. Whilst the delay was outside of our direct control, we're sorry that your experience did not meet expectations on this occasion.
Kind regards,
PlumbinBits Customer Services
