I am sorry DPD let you down and did not deliver in the time frame expected, DPD said it was a problem outside their control, Please message me directly and I will give you free delivery on your next order with us.
“Purchased a direct oem replacement
1 x Ideal Standard Conceala 2 Dual Flush Plate Chrome S4399AA
Total Paid £46.10
Part is nothing like the original and of really bad quality? Have now swapped out another one from a disused toilet so that the cistern flushes again.”
Good Morning, I am sorry you are not happy with the Quality of the Ideal flush plate, Ideal have changed the plate quite a while ago and removed there logo from them, They so a Stainless steel version that is much stronger. Please feel free to return the one you don't like for a full refund.
“Incorrect order arrived, email to query it was ignored and had to call. I'm now a week after ordering and am yet to receive it (although may have come today).”
I am sorry, that your order was mixed up with a different order, I see the replacement has now been delivered, I can not see the email you sent, the best way to connect us is on the website using the contact button as that come straight to me.
“Purchased from plumbinbits because I was needing next day delivery, and they failed to inform me that central Scotland is a 'remote' area, although they will charge you for next day they won't deliver it.
I suggest they insure this information is available at checkout.”
Hi Paul,
We're sorry that your order wasn't with you on the next day. Unfortunately DPD's definition of what is 'remote' can sometimes be blurred but we do have info to say that it can take 2 days for some locations. We have now made this information clear at checkout, we're sorry this was not there before.
Hi Mark
Sorry to hear that you found the quality of the products to be poor. You may return to us for a full refund if you would like.
We will pass your feedback on to the manufacturer.
“The order and delivery service was good
The product did not meet my expectations on quality.
Seemed flimsy and light for the high quality steel as advertised
Husband says not easy to install and clear the seller has not tried to do this.”
Hi Linda
Glad to hear your positive feedback on our service in getting your order to you promptly.
We will pass your feedback onto Ideal Standard who are the manufacturers of the item you bought.
Thanks
Hi Alan, we would have been happy to sort you out had you called us telling us your order hadn't arrived, these review invitations go out automatically.
I have duplicated your order and we will DPD a replacement to you tomorrow, this will include a pre-paid returns if you could use it to send the original back if it ends up being found and delivered by Royal Mail.
Hello
Sorry, we do try our best to help when we can but we are a wholesaler and not do have technical knowledge of all products we sell. If Aqualisa informed you it was the right part, you were better off speaking to them to resolve your query.
HI Suresh, you were not forced to pay extra for the DPD next day service, there is a slower option with Royal Mail which is £2 cheaper. Unfortunately a disgruntled DPD driver meant that your order was not collected when it should have been and we emailed all customers as soon as we found this out.
We charge cost for our delivery so unfortunately just because DPD did not collect when they should, doesn't mean they offer to send it for free (if they would have we would have passed this on to our customers).
“Website good, sale was easy but delivery was late despite paying a premium for next day service. Customer Service had no idea what "customer service" means!”
It's hardly our fault if DPD try to deliver and you are not in to receive it? I can see my last message to you was offering you a refund on your delivery (for which we received no reply), I am not sure what more what we could have done?
Hi Kenneth
Not sure why you think our returns policy sucks, it's a pretty bog standard returns policy!
Obviously, we get the odd customer who seems to think we should pay for the return (which of course we do if the item is faulty or we send the incorrect part, etc), we are a small business and cannot afford to be paying for returns where customers have offered the wrong party themselves - sorry about that.
