“It was easy to select the exact replacement part from the website. The item arrived really quickly and was a reasonable price.
It has now been installed and is excellent.
What more could anyone want? 10/10
Mike”
“I needed a new flush valve and conical washer as my en-suite toilet had a leak from the concealed cistern. Ordered replacements and they arrived on time to fit before a friend arrived to use the room. Just need to do a bit of ceiling plastering to finish job. Good service.”
“I have emailed and called this company a number of time to return the parts but no response only an answering machine. I would not order again and in future would use eBay or Amazon where customer rights are respected.”
I am sorry, Barry. We do not have any people near the phones this week, as we are short staffed, so apologies for not being able to answer the phone. I have checked both the direct messages and emails and can not see any messages from your name or email. Our returns are straightforward; just return the item to the address on the returns form that can be downloaded from this link, or send a piece of paper with the return information on it so we can tie the return to the right customer for a full refund. https://plumbinbits.co.uk/wp-content/uploads/2025/08/PLUMBINBITS-Letter-A4-0125-PlumbinbitsReturnsForm.pdf
“Very poor service , have. Even trying to call to arrange a return Jo answer no call back email has no response very disappointing I won’t be using this company in the future”
I am sorry, Ajay. May I first say sorry? We have not been able to man the phones last week. I have checked, and I can see that your email was replied to within the hour. Please check your spam folder. For returns, simply send them back with a returns form to receive a full refund.
Regards
