“The search for the quality European manufactired part was eventually satisfied by Plumbingbits which had good illustrtations to compare against the existing fittings and a smooth order and delivery sustem taht I shall use again, Well done!”
“My first order has gone well, good price, reasonable delivery time, and a product that has done the job. I have just ordered again let's hope it's just as good this time.”
“Genuine Geberit seals arrived quickly, top quality, enabled me to finish repairing leaking built in flush unit before the weekend. Ever so pleased to have a successful result. Will buy again from this seller.”
“as regards customer “service” they are dire. i am not a plumber. i ordered a part (circulation pump), but did not get round to booking a plumber to fit it for a while. when the box was first opened, a plastic cover on the exterior was broken off, and that cover also housed broken flow adjusters.
when i requested a refund, they pointed me to their terms, which said that broken items needed to be reported within 3 days. when i told them that was ‘an unfair condition’, they said ‘that’s tough’. when i told them that the pump was ‘not fit for purpose’, they said something similar. it was only when i threatened them with small claims court that they finally coughed up. disgraceful behaviour. i have already informed two ‘handyman’ friends of ‘plumbinbits’ egregiously poor attitude, and will continue to pass on the word.”
Hi,
From looking into your order and the contact we've had with you after, we're sorry but your order was made in January and the issue regarding the product was then not reported back to us until May. Because of this length of time and due to us not being provided with photos of the box and the damage, we therefore could not refund you as per our refund policy. We are unable to refund 5 months after an order and with no evidence of the damaged delivery.
Thank you.
