“I have emailed and called this company a number of time to return the parts but no response only an answering machine. I would not order again and in future would use eBay or Amazon where customer rights are respected.”
I am sorry, Barry. We do not have any people near the phones this week, as we are short staffed, so apologies for not being able to answer the phone. I have checked both the direct messages and emails and can not see any messages from your name or email. Our returns are straightforward; just return the item to the address on the returns form that can be downloaded from this link, or send a piece of paper with the return information on it so we can tie the return to the right customer for a full refund. https://plumbinbits.co.uk/wp-content/uploads/2025/08/PLUMBINBITS-Letter-A4-0125-PlumbinbitsReturnsForm.pdf
“Very poor service , have. Even trying to call to arrange a return Jo answer no call back email has no response very disappointing I won’t be using this company in the future”
I am sorry, Ajay. May I first say sorry? We have not been able to man the phones last week. I have checked, and I can see that your email was replied to within the hour. Please check your spam folder. For returns, simply send them back with a returns form to receive a full refund.
Regards
“Unfortunatley still awaiting delivery from 16.10 25, now 3pm 21.10,25 recommend change of courier DPT not fit for purpose delivery was urgent no hot water !”
I am sorry, John. I can see they tried on the 16th and 17th to deliver, and then I arranged for this to go to the local shop near you, and this was refused by the shop, so this is now on its way back for a full refund.
“Hi Team,
I ordered an item from your company approximately two weeks ago, and I have yet to receive my product. I kindly request that you ensure a reliable delivery partner is chosen for future shipments. Please assist me in resolving this concern and ensuring the item is delivered.
Thanks”
I am sorry that the parcel has not got to you. I can see by the tracking that they tried twice, the first time was a day after the order and the second a day later, and you then requested a collection, but this has not been collected, so the item is now on its way back, where you will be refunded in full.
I am sorry, John,
that you feel that way. We clearly show the postage in the basket screen before you go to the checkout, and again in the checkout screen. As you have chosen the express service and our carrier's class, this is a remote area, so the postage for this is high. we do not make money on the postage and charge what we get charged.
If you return the items, we will refund you for the whole order, including the original postage. as per our returns process.
kind Regards
I have looked into this order. You did pay £10 for an AM service. DPD tried to deliver, but you were not home, so they dropped off the card to have it dropped off at the post office. It was then re-delivered to the post office but you did not collect it for 3 days.
I am sorry you could not get through on our phone lines. When busy, we have to prioritize getting orders out.
Regards
Dave
I am sorry that the carriers damaged the tank; this was refunded to the payment source on the 12th at 3.01 pm while you were on the phone. I have also checked on the payment portal, and this shows as refunded to the payment source. Please contact the card or bank you paid with to check with them, as i can not go into more detail on an open review but I will send you the details via email.
Regards
I am sorry for the hassle this has caused you. I have checked the tracking and can see the delivery driver missed you twice, so this was taken to Heol Llanishen Fach post office for you to collect. I can confirm it is there from the gotag and image, it was handed over. please contact me if they say this is not there. all you need to take with you is proof of address and ID to collect this.
Hi Dayna
Please contact us, as we have not received a message from you. The tracking shows that this was delivered on the 23rd at 13:12, indicating it was posted through your door.
Regards
I am so Sorry, Calum
I have looked at your order, this should have been delivered on the 8th. I am told that, as the area is remote, the carrier uses a 3rd party, but it should be with you today.
I have refunded all the shipping costs as well as this is not what we are used to or expect from our carriers.
Regards
Dave
“I cannot review this product which was purchased on the 17th, now 6 days later still waiting for next day delivery!
Product recieved late 23/4/25 - damaged/poor condition”
I am sorry, Ann. This was ordered and sent out the day before the bank holidays, so the next working day was yesterday. I see they tried to deliver it, but no one was there. They are on route to you again today.
“Bought supposedly oversize 22mm Brass Olives to use on 3/4" copper pipe with modern 22mm fitting (New Gate Valve) But found the ID of the oversize olives supplied virtually identical to the normal 22mm copper olives supplied in the fitting. Supposedly oversize olive had OD of 0.5 greater than copper/original ones.
Being brass they need a lot more force to compress. However they cannot form a seal to the pipes the ID being at least 1mm too great.
Smaller ID is needed to fit to a 3/4" pipe. but with same OD as 22mm olive. V disappointedm, now have no hot water. Now need other solution. I expected to receive olives with 19.5mm ID and OD for 22mm”
HI Richard,
We sell a few hundred 3/4 olives that go into a 22mm compression fitting. These are for imperial copper pipe but will not fit 3/4" 20th as you need a different fitting for this type. if you need any advice, please contact me and I can sort this out for you.
Regards
Dave
“Driver some migrant dunped the stiff half a mile away from our site whne i complained they never even called me back we only flush one thing in this life”
“I'm afraid I didn't receive what I ordered - got double flush instead of single. When I tried to call and report the problem there was no pick up. Please come back to me if you would.”
I am so sorry that you were sent the wrong item. I can not see any messages from you about this.
Our phone line can be hard to get through on busy days, So the best way is to use the contact form at the top of the website as this comes straight to me.
Please can you get in touch so that I can sort this issue straight out for you?
Regards
Dave
“Part arrived, didn’t work, contacted company via contact us and received an acknowledgement but no response. When you call it says voicemail is full and goes around in circles. Can’t say I’d use this company agains.”
Good Morning Scott,
I can see your message, and it was replied to within two hours. If you can not find the email, return it with the return form for a full refund.
The mail was full this morning as we were short staffed on Monday, I have now gone through all the messages.
Regards
Dave
I am sorry. I have looked into this, and it looks like Royal Mail has not delivered this. Normally, Royal Mail takes 2-3 days on average. Both Royal Mail and DPD have well over 99% success rates. I have now resent this order again.
I am told by Royal Mail that their tracking has issues on a small number of some devices but a fix out any day.
Regards
I am sorry Frank that your order has not arrived, the order was sent out on the 2nd our first day back and I know Royal Mail is struggling with the weather. I have cloned the order and sent you a replacement on a DPD next day service. this should be with you tomorrow.
Hi Jake, sorry about this. We are currently are unable to answer all phone calls due to high demand. We don't have record of an email or message from you so we haven't been able to get back to you. Please send us a message on sales@plumbinbits.co.uk or using our contact form and we will get back to you as soon as possible. Sorry again
