“I ordered 2 small diaphragm valves with next day delivery. 7 days ago and they are yet to arrive. Customer services direct me to dpd and refuse to support or send replacement parts which cost less than £10.
Terrible service.”
I am sorry you are not happy with the service, it took 6 days to solve this, DPD tried to deliver on the day after you ordered and again the day after that, both times you were not in, and a calling card was left, you then requested the order to be delivered to a shop, which I am sorry DPD took a few days to sort that. I could not send replacement parts to an address that they had failed to deliver twice too.
“Delivery was excellent and on time I ordered a pump though and the seal inside the impellor was split so as soon as I put water in the system it leaked everywhere. Obviously a second hand part or damaged. Really disappointed it took me 2 hours to go and buy another replacement pump”
I am sorry, this pump was faulty, we sell around a hundred a month and have not had this issue before. They are all brand new, we never sell second hand parts.
I will email you a return postage label for this pump so we can refund you.
I am sorry that you missed the notes on the checkout screen about the cut off for same day is 1pm and dinner on Friday for Saturday, as your order was at 22.17 on Friday it missed the cut off window, We refunded the difference from Saturday to next day and this will show as a sperate refund, these can take a few days to show in your account.
I am sorry we have left you disappointed, the first seat had a chip from the delivery, the second we could not see any marks on it, there was polystyrene suck to the seat, which wiped off. I have refunded you in full for everything.
“The part does not fit into the hand set. I have already contacted you requesting a refund and a returns label so I can send the faulty product back to you.”
“My first experience of dealing with PlumbinBits, but a first class service. I must also mention the charge for delivery most reasonable compared to other companies.”
Hi Nadeem, sorry about this. DPD tried to deliver to you twice but found you weren't in both times so they returned your order back to us yesterday. As a result, we processed your refund yesterday, although sometimes this may take 24 hours to appear for you.
I am sorry you didn't like the pipe or fittings. Both are made by Polypipe BS EN 12201, the British standard. We sell lots of coils of pipe along with the fittings, and most customers are very happy with the quality. If you have any installation issues, please get in touch so I can walk you through any issues.
Hi Carole, we're sorry that your order was not delivered by DPD. Looking into it, DPD tried to deliver twice to you but with no success. They would have been willing to arrange a suitable time for you if you had got in contact with them directly using the calling cards they provide. Having said that, the order is on its way back to us and we will happily refund you once it arrives.
Hi Nigel,
We're sorry to hear the part you ordered hasn't worked. We are more than happy to help you out with this and if you had got in touch with us before reviewing we could have helped resolve the issue. Having looked at your order, there could be a few different reasons as to why the part didn't work for you.
Please give us a call on 0116 232 7695 and we will be happy to advise and sort out a return with you.
“The company weren't able to provide a particular nut that I needed within the toilet hinge fixing packets. My initial phonecall was unsatisfactory, however, eventually they issued me with a full refund. I've therefore upgraded my review from an initial one star. They did, in the end, do their best to help.”
Good Morning, Rosemary
Please be aware you can return anything that is not right to us for a full refund, I can not see any messages from you about this and we would have sorted this straight out.
I am going to send you a pre-paid return for the items and if you need any help with anything just ask.
Regards
Dave
Good Afternoon, Kevin
Please could you contact me, so I can look into this for you. You have not contacted us about not receiving the item and the tracking shows it was delivered, the proof of delivery shows it with a different package from somewhere else being delivered at the same time.
my name is David Brockbank on 0116 2327695,
Hello
Looking at the tracking you received the order on the 29th which is within the timeframe for Royal Mail 48 which you opted to use.
I also can't see any evidence that you contacted us.
If there's still a problem, please do get in touch
“My 1st order
Unfortunately waited in 1 hour time slot given
& then received a missed you text
Checked cameras no visit made absolutely unacceptable by DPD they are letting you down”
“I bought an auto syphon and installed it. It doesn't work. It comes with no instructions or advice about installation parameters. I've tried contacting PlumbinBits. - with no response so far.”
Hi Simon
You contacted us earlier today on the busiest day of the week expecting us to give you our technical expertise and advice. We are more than happy to help our customers where we can but we don’t promise this as we are simply a supplier of plumbing products (in fact most of our customers are in the trade).
If you feel the product is faulty, you may return to us for inspection and if so we can issue a replacement or provide a full refund.
Alternatively, if you’re happy to be patient with us a little, you can also try give us a call again and we can try help you over the phone 👍
Hi Adam,
Apologies on behalf of Royal Mail, looks like they're a tad slower than normal.
Looks like they missed you on Saturday and you have arranged re-delivery so hopefully all is OK now.
“I ordered this item a few days after it was fitted the mechanism inside broke.
The push up and down doesn’t work, the metal ring piece inside snapped.
I emailed the company 5 days ago to complain and ask if they have a resolution to resolve the issue.
I got no responses from them!?
Item is faulty and not fit for purpose.
I’m not happy with this. No resolution from them, no replacement part? No refund? No answer….?
Very disappointed. Won’t order here again.
Arrived on time and looked like the image.
Only problem is the item is broken and doesn’t work!
Can’t use it”
Hello,
Firstly I'm sorry the item is damaged, I will get a replacement sent out.
I have searched our email and website contact forms and cannot see any contact from you so can only assume your email ended up in our spam filter and was therefore never seen by us.
Hi Sarah
I’m very sorry the button arrived damaged, I will arrange a replacement to be sent to you.
I have checked for your email and can’t see that you had emailed us, it may have got caught in our junk folder
