Hi Mark, the delivery charges are shown before you make any purchase. I am looking for a more competitive express delivery company that will ship to the top end of Scotland. the jiffy would be used for what you brought, as this would give it the most protection whilst it could still be posted through most doors.
Regards
Dave
“Easy to find and order parts. Quick delivery. Only problem was parcel was left in from garden by courier so could have been stolen which as it was not delivered in the legel sense of the word it would have been plumbinbits responsibility to resolve.”
I am sorry you did not see the email response to your message, showing you the parcel had arrived on the 3rd day (3/4/25) and was or is behind the plant pot in your porch. Please contact me if you can not find it.
“Parts arrived on time but to my dismay it’s the wrong part for our silent inlet valve. All sites say the part is correct but it’s too large. The first one I ordered was tapered and still leaks. The original has a red nipple in the centre .
Apart from the wrong part service was good”
Hi John, I have looked into this. You ordered Bellows that are for the Syphon, these will not work for the inlet.
Please contact me and I can show you the right part you need.
“DPD delivery was awful, I paid extra for next day as I was in an hurry but it took two days because they went to the wrong address, and the redelivery only got arranged after
Plumbin Bits chased them. I'm happy with the way they sorted it and with the product when it eventually arrived, but DPD need to get their act together.”
“Just to suggest that it's made clear when ordering if the business is going to be closed and the dates. Waited too long for toilet seat fir disabled mother.”
Hi Ruth, There was a banner at the bottom of every page, as well as a customer notice on the basket and checkout screens. We also had a tab marked Christmas deliveries that had the last order date for Royal Mail and DPD.
“The room thermostat etc is great -no complaints.Unfortunately the delivery by DPD is another matter.i paid for next day delivery so had a message ani asked for it to be delivered to local coop.Another message saying it would be Saturday then another saying Monday!!”
Hi Angela,
We're sorry to hear that DPD have let you down on this occasion, we will pass on your feedback to them. Glad to hear that you are happy with your order otherwise.
“Sorry but it has to be a 3 as I ordered a white towel warmer and was sent a chrome one.
This error was expeditiously put right with an overnight delivery and return label for the incorrect product to be posted back.”
“The specified lacy seat was rather smaller than the original, but still fit the bowl. I can still get my head in to rinse off hair colourings, so still good!”
“The product is fine. As described and easy to fit. The delivery was a problem. I waited in for a couple of hours including the one hour window given for the forecast delivery but received a text within the hour telling me an attempt had been made to deliver and I'd have to pick it up from local collection point the following day. No attempt had been made, so I called DPD who tried to contact the delivery driver but was unable to do so so they said a message had been sent to the driver to return and amake delivery. No further information or contact was made so it was not clear whether I should be staying at home or what was happening. Contact with DPD the following morning made it clearer what had happened, the Driver's tablet had crashed so he had to return to depot. An understandable problem that would have been better communicated with me, the customer. Hence the three star scoring.”
I am sorry, that you feel the order was late, I have looked at the order and it was placed at 13.10 on Friday, the cutoff is 13.00(this is shown on the checkout screen and in the T&C), some time orders after the cutoff can go out on the same day but this is not guaranteed, so your order left us Monday Morning and was with you Tuesday
“Unfortunately, PlumbinBits' website only talked about prompt dispatch. It wasn't until I had placed the order just after Christmas they they THEN said they were closed until 2nfd January Grrrrr.”
“To be fair a reasonable service but the mailing cost for such a small item being a lightweight plastic toilet roll insert was excessive other than that all was acceptable”
I am sorry that the Ideal plate is not as good as the old one, we also do a stainless version that Ideal does which is much stronger than the chrome on plastic one.
I am sorry, we have been short staffed for a few days, this will be resolved by Tuesday, because of staff holidays, you can always use the contact form at the top of the webpage and I will get back to you as soon as possible.
Regards
Dave
“Plumbinbits used dpd to delivery my parcel which ended up taking 4 days to get to me because the driver went to the wrong address but said i wasnt home.When I contacted pluminbits to inform.them of this, they said they would contact dpd which they did. However I have only given 3 star review because they never even offered to refund the express delivery charges. That was the least they could do considering the the late delivery.”
Hi Denise, we're glad you liked the product. Unfortunately, having looked into it, your order was placed at 3:06pm which was a couple hours past our threshold for next day delivery. For next day delivery, orders need to be placed before 1pm, which is mentioned on our website and when checking out. Sorry you did not receive it the next day.
