“Fast delivery and excellent delivery company dpd. Plumbbits kept updated with order status. Roca toilet seat brilliant best one I fitted because of the fitting to the toilet. Will be buying another 2 more toilet seats.”
“The side operated toilet lever I needed was perfect, couldn't get it from other suppliers, delivery was good, price ! well it is what it is.
Over all very good.”
“Cheapest I could find online, with quick dispatch and delivery. Can’t really ask for much more… although a cuppa and a slice of cake would’ve rounded things off nicely. 😂
Thank you !!”
“Speedy delivery, good value for money. Easy to navigate and purchase. Item bought was perfect and everything is working smoothly now. Would recommend PlumbinBits for your plumbing needs.”
“Very impressed with notifications and speed
of despatch. However, on arrival I noticed the part number on the lid of the box was the thermostat I ordered but unfortunately an older model was inside the box.
I have returned the thermostat and as I suggested either refund the money or post the correct part.”
Thank you for your feedback and for your kind comments regarding our notifications and dispatch speed.
We're sorry for the confusion caused when you opened the box. The thermostat you received was actually the current replacement model for the part number ordered. As the original model has been discontinued by the manufacturer and is no longer available to purchase, the newer version is supplied as its direct replacement.
We do make every effort to highlight this on the product page by displaying both the old and new model numbers so customers are aware of the manufacturer's supersession.
We appreciate that receiving a different-looking product than expected can be concerning, and we're sorry this wasn't clearer at the point of delivery. We have processed the return in line with your request and appreciate the opportunity to explain the situation.
Thank you for shopping with us, and we hope we can assist you again in the future.
“Excellent service - the critical parts which I needed were in stock at a good price and promptly delivered. It was a great experience to do business with PlumbinBits.”
