Pixa Prints (UK) Reviews

Name: Pixa Prints (UK)
Address: 70 Scarva Street, Banbridge, Armagh, Banbridge and Craigavon
Rating: 4.88

4.9 Rating 2,563 Reviews

99 %

of reviewers recommend Pixa Prints (UK)

4.9

Based on 2,563 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pixa Prints (UK):

Pixa Prints UK is a provider of personalised photo gifts and wall art. Our easy to use software and templates allow you to design your gift without hassle.

Visit Website

Phone:

28 40669640

Email:

info@pixaprints.co.uk

Location:

70 Scarva Street,
Banbridge
Armagh, Banbridge and Craigavon
BT32 3AD

Write Your review

Tell us how Pixa Prints (UK) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pixa Prints (UK) 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I missed 3 out of 5 calendars. As a result I had to travel back to Sweden without them.”

Helpful Report

(Banbridge) - Posted 1 month ago

Thank you for leaving your review. We have sent an email to you as we wanted to follow up directly, as we were not previously made aware of any issue with this order. Our records show that the order was placed for five calendars and that all five were printed and shipped together. As we did not receive any email or contact regarding missing items, this is the first time we’ve become aware that there may have been a problem. We are very keen to address this for you and would appreciate the opportunity to look into it properly. Reaching out to us directly by email is always the quickest way for us to investigate and resolve any issues. Please let us know a little more detail so we can assist further.

Posted 1 month ago

“Items were great, postage costs are crazy expensive though. I saw the postage total and thought it was including the items id purchased, but then asked to put my card details in before I'm given the total bill. its just wrong. Sent Royal Mail 2nd class, yet charged £12 for something that costs just over £3 to send (trust me, I work for Royal Mail so I know). Greedy company, so wouldn't use again.”

Helpful Report

(Banbridge) - Posted 1 month ago

Thank you for taking the time to leave feedback. I’m sorry this was your experience. After seeing your review, we investigated the order (as no email was provided) and identified that the checkout system had incorrectly applied a delivery charge. As soon as this was discovered, the full delivery fee was refunded as a gesture of goodwill. To clarify for accuracy: • We do not offer Royal Mail 2nd Class — our service starts at 1st Class only. • The postage charge was not intentional; it was a system error, not a reflection of how we operate. Overcharging customers is not something we do — greedy we are not. Had we been contacted at the time, this would have been resolved immediately, as we always aim to sort issues quickly once made aware. We’re pleased you were happy with the items themselves, and we regret that a system error caused frustration.

Posted 1 month ago

“I paid extra to have to it delivered early and it came late. So now I have to organise to have ot sent abroad. Thanks a lot”

Helpful Report

(Banbridge) - Posted 2 months ago

We are sorry to hear the order arrived late. We dispatched it on schedule, but the delay occurred within the delivery network due to high Christmas volumes, which is unfortunately outside our control. We’re disappointed too when this reflects badly on us despite being caused by Royal Mail. As we really value our customers, we’ll refund the delivery fee and absorb this cost.

Posted 2 months ago

“Still not had my order witch I order On the 7 Nov not happy”

Helpful Report

(Banbridge) - Posted 2 months ago

As this is the second 1 star review you’ve left regarding a Royal Mail delivery issue I’d like to clarify the situation. We previously emailed asking for confirmation of your address, but we haven’t received a response. It’s always easier to resolve matters by email rather than through public reviews. To bring this to a close, as we do not wish to address the matter publicly any further, the order has been refunded in full.

Posted 2 months ago

“Still not received my order!”

Helpful Report

(Banbridge) - Posted 2 months ago

We’re disappointed to see a 1-star review while we’re still trying to help as per email. Your order was dispatched on time, and Royal Mail’s delay is outside our control. We’ve asked for your full address to investigate. Please send it so we can sort this quickly as we are here to address any issue.

Posted 2 months ago

“Ordered 1 print it was creased, they sent a replacement, it was creased. Won't be using again.”

Helpful Report

(Banbridge) - Posted 3 months ago

Thank you for your feedback, and I’m truly sorry that your order has arrived creased not once, but twice. We completely understand how disappointing this is. Both prints left our facility in perfect condition. Once we hand them over to the delivery network, we unfortunately lose control of how they are handled, and in this case it seems they’ve let both of us down. We take pride in the quality of our prints, and we’re sorry that your experience hasn’t reflected that. A refund of the original order has been issued

Posted 3 months ago

“The quality of the product was very poor, and also did not fit the phone it was supposed to . Picture quality average . Very unsatisfactory purchase”

Helpful Report

Posted 6 years ago

“so good and so quick”

Helpful Report

Posted 7 years ago

“The product has not arrived yet.”

Helpful Report

Posted 7 years ago

Hi Martin Sorry to hear the order had not arrived by the estimated arrival date of the 12th November I have checked the Royal Mail International estimated arrival date and it was showing as the 12th November. These are estimated dates and some unforeseen delays can happen during transit to you As you had selected a non tracked postal service we have no means of tracing the items location at present but if you can let us know when the order arrives with you We are always here to help with any issues so please drop us an email if you need assistance on any order Regards Glenn Sands Sales Director

Posted 7 years ago

“The quality was not as good as I expected. I informed customer service and they advised it was fault of my own. Checking my pictures they are at good quality and should not have been printed fuzzy. I will not be using this company again.”

Helpful Report

Posted 7 years ago

“Quality of print that was sent out was grainy and lacking colour.”

Helpful Report

Posted 7 years ago

“not happy with the service”

Helpful Report

Posted 7 years ago

“Really awful service. I paid approx £8 for them to be delivered by the Friday-they did not arrive until the following day- so why did I pay £8?! Also they were bent and damaged in the corners- not impressed!”

Helpful Report

Posted 8 years ago

Hi, We are very sorry your item was delayed during delivery. If you would like to reach out to us we would like to fix this issue for you. If you can please email info@pixaprints.co.uk Thanks, Richard

Posted 8 years ago

“I am still waiting for my order.”

Helpful Report

Posted 8 years ago

“I’ve not received my order”

Helpful Report

Posted 8 years ago

“Been over 2 weeks now and still not received my prints :(”

Helpful Report

Posted 8 years ago

Hi Katie Sorry to hear your order has not arrived with you. If you would like to message us with your order ID to info@pixaprints.co.uk we will look into this for you and send the order again via a tracked method if it has been lost in the postal network. Many Thanks, Richard

Posted 8 years ago

“I still have not received my order its been more than 2 weeks and i would like a refund as i have not received anything!!”

Helpful Report

Posted 8 years ago

Hi Aya, Thank you for your feedback and sorry to hear the item has not arrived after being posted. We have contacted you about the issue with delivery and a refund has been provided. Hopefully we can help with other items you may require. Many Thanks, Pixa Prints

Posted 8 years ago

“Delay and picture quality.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear of this issue. We would be keen to find out more information on the problem as we will reprint any item that has a quality issue. If you can drop us an email to info@pixaprints.co.uk with more details on the issue we would be happy to help. Many Thanks, Richard

Posted 9 years ago

“Still waiting for something that I paid express delivery for and was meant to be delivered before Xmas... I am still waiting for the product and it is now new year!!!.... These were meant to be Christmas presents!!!!.....I am absolutely disgusted that i can not get hold of anyone during this time and I have spent £50 with u for nothing!... Nothing to show for it...”

Helpful Report

Posted 10 years ago

“I placed my order on 26 Dec with an outlook for 2 Jan. My dad's birthday was on 1 Jan, so I signed up to it being a day later. However, the item was dispatched on 6 Jan, that's a lot later with no apology. I'm not a happy customer.”

Helpful Report

Posted 11 years ago

Hi Muhammad, Thank you for your review. I have checked your order and it appears it shipped 1 day behind schedule which I can only apologise for. The website had stated on all pages we were closed until 2nd January so the item was not going to arrive by 2nd January as assumed. I see you have emailed our customer support team after leaving review, they will be able to solve the problem for you. Many Thanks, Pixa Prints

Posted 11 years ago

Pixa Prints (UK) is rated 4.9 based on 2,563 reviews