Pines and Needles Reviews

4.2 Rating 2,466 Reviews
68 %
of reviewers recommend Pines and Needles
4.2
Based on 2,466 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

How long does Pines and Needles take to deliver?
(1 week ago)
Pines and Needles normally delivers next Day.
(1 week ago)
B

Delivery - Fast

76.00%
Industry Average
Beautiful tree delivered first thing in the morning. I have been buying trees from Pines and Needles for many years but this was the first time I used the delivery service and I was very impressed with it.
- Claudia Oliver
But this year we needed to move the delivery date to 5 days forward due to family emergency (and customer service was amazing, the most helpful guy on a phone).
- Diana H
Lovely tree, very happy with the tree, delivery guy who delivered the tree was excellent, the tree lasted the entire month from the 7th of December to the 5th of January, be sad to let it go. However it’s a great shame that this 5 star has to be a 3, the customer service guy on the phone is a big let down of the company.
- Nina