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PicStop Reviews

4.9 Rating 8,976 Reviews

99 %

of reviewers recommend PicStop

Company Reviews

Product Reviews

About PicStop:

Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and sell a wide range of products such as telescopes, binoculars, camera accessories, USB flash drives, memory cards, and much more but with a particular focus in photography & computing.

PicStop is 100% online, we have no retail outlets but have multiple warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and of course our own website where you can normally find the best rate for a product.

We have authorised reseller status for many of the brands we stock including Celestron, Vanguard, Browning, Skywatcher, Bresser, National Geographic, Kingston, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites.

Apart from our competitive pricing our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the growth of social media and the power this has it has become even more important to offer a better than just good service.

Visit Website

Phone:

01624670005

Email:

enquiries@picstop.co.uk

Location:

Court Row Chambers, Court Row, Ramsey
54.321427, -4.381485

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PicStop 5 star review on 25th August 2023

PicStop 5 star review on 25th January 2023

PicStop 5 star review on 5th January 2023

PicStop 5 star review on 11th August 2022

PicStop 5 star review on 31st December 2021

PicStop 5 star review on 22nd December 2021

PicStop 5 star review on 15th December 2021

5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent me annoying, illegal, review spam emails that I had not opted into.”

“Too expensive”

“I ordered a tripod for my telescope. It arrived in good time but after opening and inspecting the item, it proved to be wholly unsuitable for mounting a telescope so I carefully repackaged everything and paid the £15.76 return postage to the Isle of Man. Upon receipt, Picstop decided for some reason, that they would only refund me £79.99 which was £10 less than I had paid originally. When I tried to contact them to find out if this was deliberate or a mistake, they just would not answer any of my emails or messages. I have since recovered a full refund by disputing the refund through my credit card company. In summary, I would buy nothing from PicStop again”

We have no issue accepting returns, in this instance the customer was fully aware he could return if unopened. When the item arrived back, the transit box and retail box were opened but also crucially damaged and therefore not in a condition to be re-sold. The product was sent back to the supplier for re-packaging, for which there is a charge. We would always reply, however, we received no emails or messages after the product was received back.

“Return policy should be go free and items on website needs more information about it”

Hello Amirfarhad Dadrasi, Sorry to see you have not had a positive experience with us. For transparency, and for readers of this review, here's what happened. Customers places an order and agrees to our terms of sale (as you would have to with any online retailer), shortly after, we processed the order. Then later in the day the buyer makes an enquiry with us to check compatibility of the item with their device, the product was unfortunately not compatible. The customer then asks to cancel the order, however, we could not physically cancel the order at this point as it had already been shipped. We were then asked multiple times if we offered free returns, we don't. The information in our returns policy is very clear and states the process for returning unwanted items. (we do of course offer free returns on faulty items) Thank you,

“This Item was never received.”

Hello, I am sorry to hear this order failed to arrive, you did email us directly at the point where there was a one day delay. We asked you to kindly allow a little more time (Apr 20th), however, we did not hear back from you until we received this review. Please contact us directly, we will refund/replace this for you immediately. Apologies again for this issue with Royal mail, thank you for your understanding.

“Forgot I had the MP3 player from PicStop until I saw the email asking for a review. Only positive is it was delivered promptly. I have found the SanDisk MP3 I purchased impossible to use. After looking at the very basic instructions given, I have ended up with an MP3 player that only displays in a language that is impossible for me to understand, I'm guessing its Chinese or similar? I have tried to find help via google and found others have had this problem but their MP3s seem to be different to mine so sadly, after spending hours trying, I can't follow their solutions either. Life is too short to spend more time on it. :-(”

Offered support / solution via email and offered to call, email read by customer, no response.

“I mistakenly bought the wrong size sd card. Asked to exchange them for the right size after returning them. Nothing appeared so emailed them to be told I had had a refund to my account. Minus the one I had opened the packaging for. No communication to tell me this and they kept the opened one. Why they couldn't replace the unopened ones and return me the opened one I don't know perhaps if the had called me to explain it would have helped!”

Hello, We don't offer exchanges for different products, this is clearly outlined in the email when we supply the return address details. The opened card was returned to you (same address) at our expense. Thank you.

“Not a great experience as I couldn’t cancel a product moments after ordering it. Then I had to order the right one and send back the first and did not get a full refund. There was no explanation for the reduced refund.”

Hello, I am sorry we were unable to cancel the order placed in error, we have no staff on hand to cancel orders placed outside normal office hours. Depending on the status of an order we can sometimes stop the order at a later point, with your order this was not possible. We offered you our Freepost address to return the order which has now been refunded. Thank you.

“Sluggish service and even worse communication towards customers.”

Order shipped on time and delivered within the agreed delivery estimate, we received no emails or contact from this customer.

“Item never received. Lost in delivery”

Please accept our sincerest apologies for the problem with this order for an astronomy telescope. The order shipped on time 21/12/2020 14:13:39 with Parcelforce courier (tracking PBCD7559854001) The delivery subsequently failed to arrive within the delivery estimate and appears to have been mis-routed / lost by the courier. Sadly we were unable to offer a re-shipment or alternative due to stock shortages, therefore a refund was applied. We hate to let customers down like this and apologise again for the inconvenience this caused.

“Won't shop with picstop again.”

Hello, After you issued a Paypal case against us we applied a refund, until that point we were unaware of any issue with this order. "You've issued a refund of £23.39 GBP to Victoria Graham and this case has been closed." Later, the delayed delivery arrived and the customer kindly sent the funds back to us. Victoria Graham sent you £20.00 GBP. Note from Victoria Graham: "Royal Mail compensation lost parcel order number PS100260084"

“Very slooooow delivery”

“I have still to receive my product I have emailed customer services and still no answer unhappy customer”

“I haven't received my order. Send me 1st then i will review.”

Thank you for your feedback. Order shipped: 11/12/2020 16:01:34 You chose a 3-10 Working day delivery. At the point of your feedback the delivery was two working days overdue. Please accept our apologies for this slight delay in our shipment from the UK to France over the Christmas period. Thank you for your understanding.

“horrible site horrible service you sell broken microSD cards”

“Dear Sirs I email you on the 17/12/2020 but have been ignored to request a return label as the computer lead don't fit my computer therefore it of no used to me what so ever. I request a return label so I can return it to get a full refund. At this moment in time I have receive very poor service. Please respond to my request. J Brinklow”

“Didn't received my purchase since 20 days.”

Hello, Very sorry to hear this delivery has yet to arrive as of 24th Dec. it was shipped to France in multiple consignments on 03/12/2020. Royal Mail delays blamed on 'exceptional' volumes of post https://www.bbc.co.uk/news/business-55263177 La Poste in France also have similar issues as you are aware. Sadly there have been considerable delays with mail to Europe from the UK. We have already replied to your earlier emails, and will definitely resolve the situaion for you if these packages do not arrive soon. Many thanks for your patience.

“Nul. Ma commande n’est jamais arrivée et il ne m’ont pas remboursé”

Hello, Very sorry to hear this delivery has yet to arrive as of 24th Dec. it was shipped to France on 02/12/2020. Royal Mail delays blamed on 'exceptional' volumes of post https://www.bbc.co.uk/news/business-55263177 La Poste in France also have similar issues as you are aware. Sadly there have been considerable delays with mail to Europe from the UK. We will definitely resolve the situaion for you if this does not arrive soon. Many thanks for your patience.

“I never received my package which contained an SD card. it's been over a month now. I would no longer order from this site!”

Hello, Very sorry to hear this delivery has yet to arrive as of 24th Dec. it was shipped to France on 02/12/2020. Royal Mail delays blamed on 'exceptional' volumes of post https://www.bbc.co.uk/news/business-55263177 La Poste in France also have similar issues as you are aware. Sadly there have been considerable delays with mail to Europe from the UK. We will definitely resolve the situaion for you if this does not arrive soon. Many thanks for your patience.

“Unable to format the the memory card”

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PicStop is rated 4.9 based on 8,976 reviews