Hi Peter,
Thank you for your feedback regarding the cancellation and transfer costs at Peter Best Insurance Services. We understand that these fees can be an unexpected burden, and we appreciate your perspective on this matter. Your insights help us assess our pricing structure to ensure we are providing the best value to our customers.
If you have any further questions or if there's anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Molly
Peter Best
Hi Janet,
Thank you for your feedback on your experience with Peter Best Insurance Services. We're thrilled to hear you found our staff brilliant! However, we're sorry to hear about the issues you encountered with our telephone system. Your comments are essential, and we will definitely look into this to improve our overall service.
If there's anything more we can assist you with, please don’t hesitate to reach out.
Kind regards,
Molly
Peter Best
Hi Stephen,
Thank you for your honest feedback regarding your recent experience with Peter Best Insurance Services. We're pleased to hear that you found the setup process easy. However, we understand your concerns about the pricing, and we appreciate you bringing this to our attention. We're constantly assessing our offerings to provide value to our customers.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Molly
Peter Best
“Unfortunately only giving 3stars as the price quoted on the GoCompare site rose by over £100 when phoning in directly and subsequently purchasing a policy - even after providing additional security features and information not available to be declared online. Needless to say I am very disappointed and obviously declined the automatic renewal offer for next year. A case of honesty doesn’t always pay!!
Apart from that all seems to be running smoothly and hopefully won’t need to make any claims.”
Hi Hugh,
Thank you for your feedback on your recent experience with Peter Best Insurance Services. We're sorry to hear that the price you received through GoCompare did not match the final quote when you called us directly. We understand how frustrating that can be, especially after providing additional information to improve your policy. Your honesty is appreciated, and we'll use your comments to continue improving our pricing clarity.
It's great to know that everything else seems to be running smoothly, and we hope you have a seamless experience moving forward. If you have any further concerns or questions, please don’t hesitate to reach out.
Kind regards,
Molly
Peter Best
“Very easy to buy insurance, very helpful staff whilst setting it all up. Decent prices. Hopeless however when trying to set up agreed value. Sent photos several times by e mail and their own online form, and had to check myself if they'd arrived each time, or in a format they could see? No feedback contact. I have had to chase it constantly. Finally winkled out the fact that some of my pictures were not at acceptable angles, but would never have known if I hadn't enquired again.”
Hi there,
Thank you for your feedback about your experience with Peter Best Insurance Services. We're glad to hear that you found the process of buying insurance easy and that our staff were helpful during setup. However, we sincerely apologize for the difficulties you encountered when trying to set up your agreed value. It's disappointing to hear about the lack of communication regarding the photos you submitted. Your experience is important to us, and we appreciate you bringing this to our attention. We will work on improving our feedback process to prevent similar situations in the future.
If you need further assistance, please don't hesitate to reach out.
Kind regards,
Molly
Peter Best
“Very happy with service but only 3 stars as I asked for paper copy of documents which have not arrived. I emailed to request change of spelling of name and requested paper copy. Nothing back.”
Hi Rex,
Thank you for your review of Peter Best Insurance Services. We're glad to hear that you were happy with the service overall. However, we sincerely apologize for the inconvenience regarding the paper documents and the lack of response to your email. This is certainly not the level of service we aim to provide.
Your feedback is invaluable, and we'll work to ensure timely communication in the future. If there's anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Molly
Peter Best
Hi Stuart,
Thank you for your 3-star review of Peter Best Insurance Services. We're glad you found the app to be good and appreciate you bringing the pricing adjustment to our attention. We strive to remain competitive, and your feedback helps us improve our offerings.
If there's anything else you'd like to share or if you have further questions, please don’t hesitate to reach out.
Kind regards,
Molly
Peter Best
Hi,
Thank you for your feedback regarding your experience with Peter Best Insurance Services. We're glad to hear that our team was pleasant, but we apologize that the advice wasn't as clear as it should have been. Clear communication is important to us, and we'll take your comments into account to ensure we improve in this area.
If you have any further questions or need clarification, please feel free to reach out. We're here to help!
Kind regards,
Molly
Peter Best
“My quote from the Daily Mail was about £155, not the cheapest, but I knew the name from the MG car club.
When I paid Iwas asked for a further £50 for breakdown cover, this was supposed to be included in the £155 quote. We I recived my insurance documents a staple was placed about 2 inches from the top and 2 inches from the side this had to be removed to read them.”
Hi Alan,
Thank you for sharing your experience with Peter Best Insurance Services. We appreciate your feedback and apologize for the confusion regarding the breakdown cover. It's important to us that our quotes are clear, and we'll certainly look into this matter.
Regarding the documentation, we strive for quality in all aspects, including how we present our policies. Your comments about the stapling have been noted, and we will work on improving this.
Thank you again for reaching out, and if you have any further questions, please don't hesitate to get in touch.
Kind regards,
Molly
Peter Best
“I would like to give more stars but, all i can say is the process of insuring my car was easy to do, ive had no interactions so far with this company. But all is good . 😎”
Hi,
Thank you so much for taking the time to provide us with your feedback on Peter Best Insurance Services. We greatly appreciate it! We are thrilled to hear that you had a positive experience with our team.
Kind regards,
Molly
Peter Best
“disappointed that you quoted twice the previous year fee for Morris Traveller with no reasonable explanation, IMO the chat person couldn't be bothered. No offer of a group discount where I insure up to 5 cars and a motorcycle each year - note 2 day cars and 3 classics. Happy to take nearest fee plus your broker fee springs to mind. Managed to secure a group discount from April and a £70 saving on your quote for traveller this time round”
Hi,
We are sorry to hear about your renewal increase and experience. Unfortunately as the broker of the policy we can only quote with the insurers we work with and we would always send out the cheapest renewal option prior to your renewal for you. However we appreciate the feedback and it will be passed onto the relevant department managers.
Kind regards
Jess
Peter Best
“I have been a Customer of Peter Best from nearly day one client 33. Sorry to say now the personal touch has gone and is just big business having just changed our car and had to cancel our policy the cancellation charges are ridiculous. If I had had more time I would have gone elsewhere and you will have to work hard to keep me in 12 month's time.”
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Peter Best
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Peter Best
“I can’t score you any higher as I’ve no idea how you perform during a claim. Taking out a policy with you was easy so credit where it’s due. Also depends on your renewal price.”
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Peter Best
“You didn't post our paperwork as promised and the phone line was always very busy when trying to find out why the paperwork hadn't been posted to us, tried emailing that again was useless, wish we hadn't bothered giving you our business, very frustrating
R Ronksley”
Hi,
We are sorry for any problems encountered, please be advised your comments and concerns have been passed onto the relevant department managers.
Kind regards,
Jess
Peter Best Insurance
“Best price therefore Peter Best got my business. My advice is always to seek out the lowest price for an equivalent service before each annual renewal otherwise insurance companies (especially) will rip you off. Never ever agree to 'auto renewal' since you will never be rewarded for loyalty.”
English