Petair UK Reviews

4.7 Rating 259 Reviews
93 %
of reviewers recommend Petair UK
4.7
Based on 259 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
100%
Customer Service
Communication Channels
Email, Telephone
Read Petair UK Reviews

About Petair UK:

Petair UK - International pet travel service

Visit Website

Phone:

01725551124

Email:

enquiries@petairuk.com

Location:

c/o Tarbay Centre,
c/o Tarbay Centre
Windsor and Maidenhead
Sl44qg

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Petair UK 5 star review on 14th September 2022
Andy
Petair UK 5 star review on 14th September 2022
Andy
Petair UK 5 star review on 14th September 2022
Andy
Petair UK 5 star review on 15th September 2020
Maija
Petair UK 5 star review on 14th September 2020
Maija
Petair UK 5 star review on 14th September 2020
Maija
Petair UK 5 star review on 21st August 2020
Jodie Allen
27
Anonymous
Anonymous  // 01/01/2019
A fantastic experience! They kept us up to date the whole way through. Baxter and Riley arrived safe and happy exactly when I was told they'd be here. Moving animals across an ocean can be stressful but PetAir UK made sure that everything was as efficient and relaxed as possible. Highly recommend...
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Posted 4 years ago
Thanks for the review. This is great to hear. Have a fab time and settle in soon :)
Posted 4 years ago
PetAir UK have been fantastic. Everyone was extremely helpful and nothing was too much trouble. They took care of everything and the whole experience was amazing as I had complete confidence that they had managed everything to perfection leaving me without any stress or concerns. Daisy arrived safely in Australia without any issues and is settling in to her new life on the other side of the world as if nothing has happened at all.Thank you for all your help - wonderful
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Posted 4 years ago
Petair transported (no pun intended!) our son's Westie from Bristol to Sydney a couple of days ago. Their driver was Adam. We can't commend Adam highly enough. He was kind, understanding and professional - even our daughter-in-law was impressed. Petair : give Adam a bonus - he deserves it!
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Posted 5 years ago
Thanks for taking the time to leave this review, it is lovely to read. Looking after the journeys for all the pets is a real team effort. We are pleased Adam looked after you so well, he is a great asset to our team. Thanks again.
Posted 5 years ago
My experience with Pet Air was excellent. I felt in safe hands. I chose the Gold service and all was smooth. My dog development a complication within days of his flight, Catherine dealt with this with the swiftest possible efficiency and managed to re-book everything 5 days later. I would highly recommend Pey Air. We flew our Cavapoo from Hampshire to Melbourne.
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Posted 5 years ago
Outstanding service from start to finish. From the moment we engaged with PetAir to obtain a quote, upon each and every contact the agents we dealt with were completely across all of our requirements and proactive in obtaining all the information we needed. They were clear and concise in outlining all of our different options, and tailored their services to our specific requirements. We were kept informed at each stage of how things ere progressing - without us having to chase - and when we had difficulties at the other end Darren liaised with the airline and cargo termini at Malaga and Almeria to make sure everything came good in the end. Difficult to see how the service could have been improved. Highly recommended.
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Posted 5 years ago
Our 2 cats travelled to spain on arrival at gatwick the services we received was excellent my cats on arrival at spain were not stressed at all and have settled into there new home I would like to say a big thank you to everyone involved in there journey and a thank you to Darren Stratton who was very help full and made it possible
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Posted 5 years ago
Moving a dog internationally is stressful. You're going to wake up in the middle of the night with a random question and want to work with a company who will reassure you. Petair UK did just that. They made the process straight forward, easy, and my dog arrived (London > NYC) happy, healthy, safe and no worse for the travels. I've never used a transport company before but will never ship an animal without one. These guys are amazing and make a tedious/stressful experience much more manageable.
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Posted 5 years ago
I can not thank Darren and the team enough for helping us move our precious pups to Canada from the UK! Sending our pups to Canada was the scariest part of our relocation move. I’ve read all sorts of stories online about dogs not making the travel or having a very distressing travel and it made me so nervous sending my dogs to Canada. After lots of research I chose Pet Air as they are the only company run by vets, and not just a shipping company moving cargo, and they are the only company who genuinely cared about the wellbeing of my dogs. I read online about the horrors of BA and wanted the dogs to fly with Air Canada, and Pet Air was more than happy to arrange. I had a few requirements which Pet Air was more than happy to oblige, and without the extortionate price tag! The pups were picked up by this very lovely lady driver who really showed an interest in my pups - in fact Bella who is normally a very anxious dog, took a real shine to her! The pups were put safely into the van and taken to Pet Air facilities. I was then sent pictures of my pups before my flight to Canada, reassuring me that they were fine. That made my flight so much better! When the pups were on their flight, I was sent a text letting me know. When I picked my pups up, they were happy and relaxed. Their personally made crate was clean and they had loads of water available for them! They were not traumatised by the journey at all! I can not recommend Pet Air enough to everyone. I pretty much researched and spoke to every Pet transport company in the UK, and I am so glad that I chose Pet Air. Now our pups can enjoy the adventures in Canada with us! Thanks you Pet Air. Definitely worth every star!!
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Posted 6 years ago
Fantastic service, thank you Catherine and team our gorgeous Corsi ex deo Fire Storm all the way from the other side of the world ...Thessaloniki, Greece via UK for a month - then to Auckland, New Zealand ... we will most certainly use your services again in the near future. There are only solutions to problems and you guys sorted this for us!. All our love Montopoli Kennels www.canecorso.co.nz xxxx P.S the big man has settled in well ...he has so many friends and has put on about 6 kgs lol .... he loves that we own a petfood company lol x
Petair UK 5 star review on 6th April 2018
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Posted 6 years ago
Used them twice now. Once out to Ivory Coast and once back to UK from Senegal. Don't honestly think we could have done it without them. Full customer service from start to finish. We dealt with Hayley first tine and Sarah second and both were absolute stars, nothing was too much trouble and they helped with everything. They actually cleaned up the cages and pets for us before delivering them in excellent health and some of ours have complications too. The guy who drove them contacted us the day before he brought them up, updated us on the journey and was anyway on time and just like the rest of the team, very friendly helpful and professional. I wouldn't personally use anyone else. These guys are the industry leaders in my opinion and they set the standard.
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Posted 6 years ago
Dear Mark. Thanks for your lovely feedback. We have a great team here and we are pleased that we were able to help. Thanks again Bob Ghandour
Posted 6 years ago
I have used petair twice now. Service is excellent! Nothing was to much bother and they were always on hand to help. Catherine was exceptional. I would have no hesitation in recommending Patair.
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Posted 6 years ago
To Darren and the team at Petair UK, Well, we made it to Canada! The decision to bring Georgie and Dubh with me when I emigrated to Calgary wasn’t one I made lightly. I researched pet relocation agents for months and questioned whether it was the right thing to do for them. But in the end I knew I couldn’t leave them behind. The reviews for Petair UK were excellent. I asked endless questions and made many phone calls to you (sorry!) Dropping them off with you was the hardest part but you assured me all was in hand and let me know when they were safely checked in. I think they travelled better than me! I was sick with nerves but when I collected them at the airport they were relaxed and were even nibbling on some hay in their crate. They caused quite a stir at the airport and there were a few raised eyebrows when we cleared customs! They have settled in so well and do not even seem to realised that it was any different to a car journey at home. All I can say is ‘thank you’, from the bottom of my heart, for helping me move my precious cargo. Lee-Ann
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Posted 6 years ago
In-cabin travel plans fell apart, but I was able to arrange for alternate travel for my cat within a matter of hours. My own travel was only delayed by a day and I was reunited with my pet within a week and a half. For what I consider to be a very reasonable price, all of the handling, documentation, and flight scheduling was sorted with almost no further effort or input from me. A truly easy process, and my pet arrived both healthy and happy in a quality crate.
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Posted 6 years ago
The Petair Team helped to make a very stressful situation much easier by keeping us informed about exactly what would happen before our cat’s journey began and then keeping in contact with us right up until the time she was checked in. I can’t thank them enough and wouldn’t hesitate to use them again.
Petair UK 5 star review on 28th January 2018
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Posted 6 years ago
I would highly recommend PetAir UK. They were absolutely fantastic. Great communication throughout and made me feel very cared for especially as it is quite stressful thinking about how our lovely dog would cope. We got lots of notifications along the journey from London to Oz and videos of Lola which were an added bonus and a great personal touch. Great company!
Petair UK 5 star review on 26th January 2018
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Posted 6 years ago
Petair helped us with relocating our cat from London to Dubai. From start to finish the staff were professional and extremely easy to communicate with. Our cat arrived safely and without any issues. Would highly recommend their services.
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Posted 6 years ago
The dogs arrived safely and happy. The team was very well organized, really nice and helpful.
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Posted 6 years ago
I would like to thank Emma and Darren and the rest of the team for the great customer service. The whole process of moving Pibe, Pibi and Blackie from firstly Spain to the UK and then their onward journey to California was made very easy. The two dogs and cat arrived very relaxed at LAX last week and by following your very clear instructions we had cleared customs and were on our way home within 90 minutes after their flight had landed. I would have no hesitation in recommending PetAir and look forward to talking to you again early next year when my other two dogs will be coming out to join us. Thank you Sandra
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Posted 6 years ago
I can not thank Catherine enough for all her help and support.Getting my 3 dogs to Auckland..I was using another company to start with because they where cheaper and I was trying to save some cash..It was a big mistake never again it cost us more in the long run as they did not have a clue what they where doing..But thank god I found pet air to sort things out to get my girls out to nz..I was reassured, asked lots of questions and they where all answered. If Catherine could not answer she would find out and get back to me asap..I could not recommend Pet Air enough thank you xx
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Posted 6 years ago
Petair UK helped me get my cocker spaniel to Saudi. I was able to work in Saudi whilst they arranged everything. They kept in contact throughout the whole procedure and answered all my questions promptly. Thank you Pet Air for this process easy!
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Posted 6 years ago
Petair UK is rated 4.7 based on 259 reviews