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Petair UK Reviews

4.7 Rating 260 Reviews
93 %
of reviewers recommend Petair UK
4.7
Based on 260 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 84%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Read Petair UK Reviews

About Petair UK:

Petair UK - International pet travel service

Visit Website

Phone:

01725551124

Email:

enquiries@petairuk.com

Location:

c/o Tarbay Centre,
c/o Tarbay Centre
Windsor and Maidenhead
Sl44qg

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Petair UK 5 star review on 14th September 2022
Andy
Petair UK 5 star review on 14th September 2022
Andy
Petair UK 5 star review on 14th September 2022
Andy
Petair UK 5 star review on 15th September 2020
Maija
Petair UK 5 star review on 14th September 2020
Maija
Petair UK 5 star review on 14th September 2020
Maija
Petair UK 5 star review on 21st August 2020
Jodie Allen
27
Anonymous
Anonymous  // 01/01/2019
My only criticism would be that I was not told BA only confirms pets 6 weeks prior to departure.
Helpful Report
Posted 10 years ago
I am sorry to hear that. It is really tough as all the airlines have different rules regarding flying pets. Thanks for the feedback and we can make sure this is discussed sooner in the process of getting the pets booked.
Posted 10 years ago
PetAir UK did a wonderful job arranging and shipping our two cats to the USA. Extremely professional, reliable and compassionate. Their customs broker in Atlanta was also superb. I especially worried about importing my Bengal cat to the USA. However, all went smoothly. Can't recommend this company enough!
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Posted 10 years ago
Our three cats, 19,11 and 4 years old, had a fantastic time flying from Gatwick to malaga ! All arrived safe and well and are very happily settled in their new home in Nerja! Thank you Petair!
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Posted 10 years ago
Thanks a million for the feedback. We are super pleased they have settled in well. I bet they are pleased they have missed the rain in UK!
Posted 10 years ago
Excellent caring service, for both me and Cleo, our 14 year old cat. We recently relocated to South Africa and Bini at Pet Air made sure all the paperwork was in order to ensure a smooth entry. I received regular updates from her about the progress of the permits etc, and when I mentioned my concern about Cleo's age, I received a very kind call from the vet setting my mind at ease. We received Cleo's crate a few weeks prior to the move and she took to it immediately and slept in it. This helped tremendously to keep her calm when she was collected. From the moment Cleo was collected I was kept up to date with progress and reassurances that she was ok. Once we arrived Cleo recovered very quickly and after just 10 days she is settled in, happy and very curious about her new surroundings. Cleo recovered from this move far quicker than when we moved 10 miles a few years ago and I am in no doubt that the care and preparation we received from the Pet Air team played a major part in this, although the African sunshine is also helping :-) I would recommend Pet Air to anyone looking to relocate pets/4 legged children.
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Posted 10 years ago
Happy to help. Give Cleo a tickle from us!
Posted 10 years ago
I would not hesitate to recommend Petair. I had a hundred questions before I decided to go with them and they were always very patient in their replies. The pick up of my two cats was very smooth. I was completely happy that they would be looked after as if they were their own pets. They even offered cuddles for my cats as they were staying over night. Both my cats are 16 years old and they arrived happy and unstressed having been flown from Heathrow to Belfast. I felt completely assured that they received all the care they needed. Highly recommended. Thank you to everyone at Petair or should that be Petcair!
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Posted 10 years ago
We are very pleased with the way the transport of our five cats was handled. In particular the collection of stressed cats from our house was handled very well.
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Posted 10 years ago
We had such a positive experience with PetAir shipping our puppy to Bahrain. We were kept up to date and fully informed of each step of the process which PetAir made wonderfully straightforward. Everyone we met or spoke to, from the office headquarters to the kennels near Heathrow, was so kind and just the kind of people who you want to be in charge of such a precious cargo! Thank you.
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Posted 10 years ago
I really appreciate the work done by the folks at Pet Air. Each and every person I dealt with were kind, helpful and quick to respond. I had to make some changes to my pet's itinerary and contact details and these requests were dealt with immediately. The driver who picked up my cat was very kind and put me at ease regarding my pets trip. Any question I asked was answered and I felt very comfortable ( as much as you can with your pet) having them transport my pet to Canada from the UK. I would highly recommend them to anyone needing to transport their pet.
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Posted 10 years ago
Fantastic service always returned my phone calls. Knew exactly who I was when I rang and happy to get answers to anything their was unsure off. This was because at the time i used pet air Australia was changing its quarantine rules Would use again and recommend.
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Posted 10 years ago
First time dealing with moving our dog overseas and PetAir Uk were fantastic, helped me with all questions I had and made the process smooth and understandable. Rachel was helpful and professional and always replied to emails promptly. Tia has arrived safe and sound after her flight to Sydney and then again after quarantine up to Brisbane. Thank you all do much for looking after our precious cargo!!
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Posted 10 years ago
Well done Tia and we hope you are enjoying your new life away from the cold in UK! Stay away from the ticks!
Posted 10 years ago
Incredible service. Happy cats.
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Posted 10 years ago
Petair UK is rated 4.7 based on 260 reviews