Patrol Base Reviews

Name: Patrol Base
Address: Patrol Base, Unit M3, Colne Side Business Park, George Street, Milnsbridge,, Kirklees
Rating: 4.61

4.6 Rating 3,064 Reviews

90 %

of reviewers recommend Patrol Base

4.6

Based on 3,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01484 644709

Email:

websales@patrolbase.co.uk

Location:

Patrol Base,
Unit M3, Colne Side Business Park, George Street, Milnsbridge,
Kirklees
HD3 4JD

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Patrol Base 5 star review on 2nd August 2026

171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item itself was fine but the packaging was bashed and poor. For the price of the item (£45), I expected it to be better packaged and protected. This was bought as a gift for my nephew and I was very dissapointed with how it arrived.”

Helpful Report

Posted 4 months ago

“Order was missing an item, filled in help email form and recieved no response 1+ week later.”

Helpful Report

Posted 4 months ago

“I unfortunately found reaching out for assistance very slow the return process. I’ve thus to make future purchases with caution. (That’s if I buy again) I’ve made a few purchases on patrol base and all of them had there disappointments. To hop ups not working to The heart breaking moment when I received my A&K druganov to find that attachments for that gun were taken out of the box and sold separately. There are stores that provide the biggest welcome to airsoft and some that primarily aim to profit. I see this store as that.”

Helpful Report

Posted 4 months ago

“I've had no previous issues with ordering from Patrol Base; however, on this occasion, the wrong item was sent. I'm currently going through the returns process but although I received DPD notifications to guide me through returning the item, there has been absolutely no communication from Patrol Base themselves. No apology for the inconvenience, no offer to refund the express delivery I paid for, no indication as to if/when I will receive a replacement.”

Helpful Report

Posted 4 months ago

“Well I still haven't received my parcel yet and it's been over a month so all I can give is a low review”

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Posted 4 months ago

“Grub screw in muzzle was crossthreaded and stuck, had to buy extra tools to remove, custom service was really bad, havent replied to emails or been any help.”

Helpful Report

Posted 4 months ago

“Order Number: SA6046564 I placed an order on Monday 2nd March and received a confirmation email the same day, so I was very disappointed to then receive an email on the 6th March informing me that one of the items was actually out of stock. Having to wait four days for this update was frustrating, especially as the rest of the order had not been dispatched in that time. In the end, I had to cancel part of my order and request a refund, which was inconvenient. Overall, the delay and lack of communication made for a poor customer experience.”

Helpful Report

Posted 4 months ago

“Gun arrived and not working properly. Emailed Patrol base, no response. Phoned, gave up after 15min on hold with no answer. Wrote a message on their website and a week later I got a reponse. Reponse was they will send a courier to pick up the gun. I didn't want to return it just the R-hop piece but that is out of stock. I ended up buying a R-hop from another vendor to fix the issue. Why did it take so long to get any reponse and your phone delays is very long. Poor after sales service. Somethign to look at.”

Helpful Report

Posted 4 months ago

“I ordered an item that was "In Stock", paid for it, then got an email a couple of days later to say it was "Out of Stock". That is what they wanted me to review.”

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Posted 5 months ago

“Not to pleased being as honest as I can be! I contacted patrol base for advice on a purchace I was about to make - the item listed said it didn’t come with a battery so I asked for there Input so I had a battery added to my order and then a charger to go with it and then a bad to charge it all safely in costing close to another £50 - when it arrived I opened the package to find the item did have a battery and also a charger so I’ve got 2 of everything now so I could of saved a little chunk of money if the staff knew what the product I purchased included! But I can’t say it was all bad as I spoke to a couple of the team and a guy I spoke to was fantastic great advice and helped me get a membership within minutes to complete the sale! Mainly disappointed but they are a good company was referred by a friend who speaks highly”

Helpful Report

Posted 6 months ago

“Green gas came half full”

Helpful Report

Posted 6 months ago

“Ordered Delta Armory DA-PAR-10 PROARMS® PAR MK3 10" M4/AR-15 AEG and associated battery for £439 as a birthday present after checking both items were in stock. Received a confirmation email and all was well until 4 days before delivery when I got an email saying the battery was OOS (even though it was still showing as in stock on the website). No suitable batteries were in stock making the present unusable so I rang and spoke to Simon who was really helpful and said that the workshop would send batteries of equivalent value and they would change the mini tamiya to a deans connector so the present was usable. The gun arrived (fantastic shipping/tracking and comms from DPD) but two Deans 1200mAh batteries were supplied with no adaptor or modified connector so I had to spend another £6.95 P7P to buy an adaptor - As a complete novice with no idea about any of this, this was a hassle (though I understand that to more experienced users it's probable trivial). The gun and shipping were great, Simon was helpful but for the money I spent, and the fact that the issue was caused by a poor stock system at PB I really think they should've sorted it out as promised without me having to spend more money”

Helpful Report

Posted 6 months ago

“For me pretty bad, the light works well but the laser sucks. I can’t zero it at all, I need to move the laser down for it to be on point and it’s also way to far right, where it has to be more left. Wouldn’t recommend”

Helpful Report

Posted 6 months ago

“The order I got said Emerson on the labels so don't think they were novritsch pants but I liked them they fit and they are comfortable. So no complaints, to be fair cant be arsed sending back it's too much effort to try to get in touch with anyone at PB tried the other month. It took weeks before they responded. By that point just couldn't be bothered trying. But delivery from there is spot on would recommend but returning is a hassle.”

Helpful Report

Posted 6 months ago

“Hi, there were scratches on the paint work, wear marks on the battery compartment lid and damage to the inside of the box, I thought I was purchasing a new item but this does not seem the case, I will not be returning it due to the hassle and cost but I very much doubt I will be buying anything else from yourselves in the future.”

Helpful Report

Posted 6 months ago

“While the torch was okay, the case it came in was badly damaged! This must of been damaged before it was packaged and sent as there were no broken bits of plastic in the box!”

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Posted 7 months ago

“Ordered and paid for item that was in stock to then be told item was out of stock and was then redundant”

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Posted 7 months ago

“I must say I was pretty annoyed that it came with no instructions of how to assemble it and that the picture with labels wasn't even correct. I had to guess how to put it together. I haven't used it yet other than a quick try which it kept jamming up. I will see what its like when I give it to my son for Christmas”

Helpful Report

Posted 8 months ago

“Postage prices are ridiculous £9.95 for a little chest rig and took 3 days to arrive ....”

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Posted 8 months ago

“Cross threaded bolts and overspray internally causing the bolt to jam on a two tone aap01 pistol.”

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Posted 8 months ago

Patrol Base is rated 4.6 based on 3,064 reviews