Partyrama.co.uk Reviews

Name: Partyrama.co.uk
Rating: 4.31

4.3 Rating 215 Reviews

88 %

of reviewers recommend Partyrama.co.uk

Company Reviews

Metrics

Info

4.3

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Partyrama.co.uk:

Partyrama.co.uk is your one stop shop for everything party! We have themes for all occasions, for Adults and Children alike. Visit us today to find out how we can make your party special.

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Phone:

01908261280

Email:

sales@partyrama.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All thanks to up in my username…”

Helpful Report

Posted 16 hours ago

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Helpful Report

Posted 3 months ago

“SCAM! Helium canister did not work at all so my poor daughter didn’t have any balloons at her party and they are refusing to do anything about this despite sending over the photo ‘evidence’ that not a single balloon floated as they requested. Trying to blame me that the balloons were ‘too big’ even though the same balloons floated perfectly fine when taken to be filled at party shop later in the day! Also bought accessories that were a waste (balloon weights, ribbon etc) and cannot believe they are refusing to refund even the actual faulty item. DO NOT BUY FROM HERE.”

Helpful Report

Posted 6 months ago

“Awful experience with this company. We ordered a canister which stated it filled 30 balloons of 9 inch size or 23 of 10 inch. We ordered matching 10 inch balloons for our charity event, but when it came to filling them we managed around 7 balloons with their partyrama helium. Luckily we had a second half used canister which actually managed to fill more than their supposedly brand new one!! But still left us short which was very disappointing. Especially when the tank cost £35 and did 7 balloons. We took photos as evidence to prove that their canister was faulty and request a refund, particularly as a charity cost is of course important to us and we didn’t feel we should have paid for goods that simply didn’t work as advertised. Upon contacting the company they firstly blamed us for the canister not working stating we were using it wrong. This was evidently not true as we had managed to blow up a number of balloons before it ran out. They then wanted evidence of the balloons we were blowing up as they didn’t believe we were quoting the right size balloon or the number it had filled. When showing them the photos they then continued to disagree with the size of the balloons we had purchased, even though I found the order and told them the exact sizing of the product we had bought. They were adamant the listing was wrong and they were right and continued to tell me that it would never have filled 23 balloons. Regardless of whether it would have filled 23 balloons or not, it should have filled far more than the ridiculous 7 that it did! They then said they wanted the empty canister returned to them. We had of course already disposed of this as it was empty and our event was on a weekend at an external venue where all rubbish was cleared as part of the booking. We would never have expected to return the empty and used product to them and when travelling to and from events with lots of stock and materials of course used, rubbish goes in the bin. The team then refused to offer any compensation and stated without the return they would not do anything to help us. They disagreed that disposing of the product in its empty state was the normal thing to do and very much made it out to be our fault that we wouldn’t get a refund. At no point did they accept that their product was faulty or make any effort to provide good customer service and come to a compromise with us. The whole experience was incredibly negative and it was abundantly clear they did not believe us as customers that their canister was faulty and wanted to do everything to ensure it was a difficult as possible for us to receive any compensation for their awful product. I would 100% steer clear of this company and their products on any listed site. We wasted charity money on their faulty product and they refused to provide any acceptance or support for this.”

Helpful Report

Posted 11 months ago

“Waste of money helium only did small amount if 9 inch balloons and they call you a liar will never use again”

Helpful Report

Posted 1 year ago

“Very poor service Non delivery of item and order was then cancelled without my request Ruined surprise celebration Had even received email confirmation of next day delivery Customer services were involved but were not willing to even send on subsequent days Advise against a company that does not have any goodwill”

Helpful Report

Posted 3 years ago

“Absolutely pants, delivery did not turn up, emailed twice and never responded in any way shape or form. I do not blame them for the delivery that went somewhere else, I DO blame them for absolutely no contact after the order. Money got, support not!”

Helpful Report

Posted 3 years ago

“Ordered helium canister, specified it was for my son’s 10th birthday five calendar days before. FedEX guys turned up when I was at home and made no effort to check that I was at home; I was waiting! Ridiculous. Received email after to alleging they tried to deliver and nobody was home. Advised that the delivery will be on Monday by 17:00. Shocking. My son’s birthday will have already happened by then. Very unhappy customer in London. I will demand a refund.”

Helpful Report

Posted 5 years ago

“Terrible Customer Service! I ordered some decorations for Halloween. Entered my current address in the delivery section but as I paid with my Paypal Account, they sent the parcel to an old address that was linked to this account. I called their customer service to ask if they could retrieve my parcel but it had been delivered to the wrong address and they don't do any refund in that case. I specifically asked for a 3 days delivery as I was on holiday and was not able to check my emails etc. Yes, Party Rama sent me the invoice with the wrong address on top, but I could not do anything about it as I was away and only saw my emails now! Parel delivered to a total stranger and I got charged for it! Waste of time and money! No need to ask for a delivery address if you will send it to an old one attached to your Paypal Account! And the 'money-back guarantee' advertised on the home page is clearly a lie!”

Helpful Report

Posted 5 years ago

“Appalling customer service. Balloon arrived at hospital with no card so the recipient had no idea who it was from. I have emailed 3 times over the past 2 days and have still not had a reply. Phoned 5 times and the phone rings off.. I will not be using them again & suggest anyone thinking of using them places their order elsewhere.”

Helpful Report

Posted 6 years ago

“AWFUL!! So dissapointed. Ordered a personalised hellium balloon for my best friends leaving do. I ordered in plenty of time but paid the extra £5.95 for next day delivery just to be safe. The next day I still hadnt recieved the balloon and called the office. The guy I spoke to, 'Barrett', said the order had been despatched and I should recieve shortly. I wanted to confirm it had been sent to the correct address but he said 'oh, I seem to have a different address. I asked him what address he had and he just said 'oh no, dont worry its fine'. On the third day, after still not receiving the balloon, I tried calling. Someone answered then hung up. I then emailed and was told my balloon had been delivered and signed for by A.Smith. THere is not A Smith at my address. I then called again and spoke to someone who said they would look into it and get back to me in 10 minutes. He never called back. I called AGAIN, and this time actually spoke to a lady who was very sympathetic and actually honest with me. She said there had been a glitch on the system and around 10 orders had been sent to the wrong address. She did actually try and help me but there was nothing she could do. It was too late. I understand that these things cant always be helped, however my issue is that apparently they were well aware of the problem when I placed the order. The guy I first spoke to even seemed to realise there was a problem but choose not not try and rectify it, which is so annoying and there was still time. I will not be using this company again!!”

Helpful Report

Posted 7 years ago

“Last year I order the palm tree drinks cooler and it came with a puncher and a plaster over the hole I hope this year they won't be the same as I will return them this year also I just placed a £50 pound order and forgot to add on my backdrop I then called as I didn't want to pay double delevier cost weighty so and the man was extremely unhelpful and told me to pay agin”

Helpful Report

Posted 8 years ago

“Made an order that didn't come then was meant to gave a new order come 8am next day and it didn't come till 10 so was to late. I then had to chase them for my refund a week later.”

Helpful Report

Posted 10 years ago

Hello and thank you for your feedback. Your order was dispatched on Wednesday 16th and the delivery was made on Thursday 17th, unfortunately the delivery driver left the parcel safe through your side gate and it’s our understanding that this could not be located. We started an investigation with our couriers FedEx, unfortunately to no no avail . We then agreed over the phone to have the order dispatched again on a Saturday pre-12pm delivery and we have this down as refused a 10am? Once we received the refused order back from our couriers a full refund was issued back to your PayPal account. Thank you and sorry for any inconvenience caused. James (Customer service)

Posted 10 years ago

“Items did not arrive on time, despite speaking to the sales team I was assured the delivery would be met. Very let down! I was then told the order was cancelled and no payment would be taken. Payment was indeed taken and I had to chase for a refund. Awful customer experience on multiple occasions, will not be using again.”

Helpful Report

Posted 10 years ago

Hello and thank you for your feedback. We are sorry there was an overview on your order, we overlooked the fact that you had ordered pre-order items which take 3-5 days for us to get in, we are sorry about this and the member of our team that you spoke to has been retrained in this department. With regards to payment this is taken straight away as soon as the order is placed, we can see a full refund has been given and this should be showing in your account. Thank you and sorry for any inconvenience caused. James (Customer service)

Posted 10 years ago

“Unfortunately we did not receive the order from Party Rama in time for our event. We also sent an email but have had no feedback. Therefore, we are very disappointed. Let's hope that they come back to do the right thing and refund us.”

Helpful Report

Posted 10 years ago

Hello and thank you for your feedback. we cannot see that you have contacted us prior to leaving your feedback with us. Your order was received on 2nd July at 16.59pm, our next day cut off is 16.00pm, due to this the order was dispatched on the 3rd on the 2 working day shipping option that was selected, we have this down as delivered on the 4th? Thank you and sorry for any inconvenience caused. James (Customer service)

Posted 10 years ago

“I have not received my order, a”

Helpful Report

Posted 10 years ago

“I ordered some supplies for my son's birthday party and paid extra for the 24hr delivery. However one of the items was a special delivery item which couldn't be delivered in 24hrs. There was no mention of this when I ordered my items and it certainly wasn't flagged up on the website when I pain the £7 24hr delivery charge. When my items then didn't turn up in 24hrs and I contact Partyrama the person I spoke to was incredibly rude and unhelpful. He basically said it was my fault for ordering something that couldn't be delivered in 24hrs even though there was no clear mention of it on the site and they had taken the payment from me. I asked for a refund as the goods were too late for my sons party. He said he would do that and then just put the phone down on me. Incredibly bad service, I would NEVER use Partyrama again, awful.”

Helpful Report

Posted 10 years ago

“I payed for next day delivery, didn't come and have never had the refund!”

Helpful Report

Posted 10 years ago

Hello and thank you for your feedback. We dispatched the order on Wednesday 11th, unfortunately the parcel was miss routed which unfortunately caused a 24hr delay on the order, we can see by the tracking that the order was delivered on Thursday 12th. We will refund you down to a two day delivery. Thank you and sorry for any inconvenience caused. James (customer service team)

Posted 10 years ago

“Still not received item!!!”

Helpful Report

Posted 10 years ago

Hello and thank you for your feedback. We cannot see you have contacted us prior to leaving this. We are sorry to hear that you have not received your order yet, this was dispatched by royal mail on Friday 6th and should have been with you by now! We will have a another order dispatched to you straight away via courier and this will be with you in the next few days. Thank you and sorry for any inconvenience caused. James (Customer service team)

Posted 10 years ago

“I was very disappointed in the quality of product I received, the balloons did not last they exploded even when not over inflated.”

Helpful Report

Posted 11 years ago

Hello and thank you for your feedback. We cannot see that you have contacted us prior to leaving your feedback with us. We sell 100’s of these helium packages every week with only very positive feedback, it’s very unusual for a balloon to burst when not fully inflated. Do you have any of the balloons you could post back to us? Thank you and sorry for any inconvenience caused. James (customer service team)

Posted 10 years ago

Partyrama.co.uk is rated 4.3 based on 215 reviews