Terrible Customer Service! I ordered some decorations for Halloween.
Entered my current address in the delivery section but as I paid with my Paypal Account, they sent the parcel to an old address that was linked to this account.
I called their customer service to ask if they could retrieve my parcel but it had been delivered to the wrong address and they don't do any refund in that case.
I specifically asked for a 3 days delivery as I was on holiday and was not able to check my emails etc. Yes, Party Rama sent me the invoice with the wrong address on top, but I could not do anything about it as I was away and only saw my emails now! Parel delivered to a total stranger and I got charged for it! Waste of time and money! No need to ask for a delivery address if you will send it to an old one attached to your Paypal Account!
And the 'money-back guarantee' advertised on the home page is clearly a lie!
4 years ago
Partyrama.co.uk has a
4.4
average rating
from
211
reviews
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