AWFUL!! So dissapointed. Ordered a personalised hellium balloon for my best friends leaving do. I ordered in plenty of time but paid the extra £5.95 for next day delivery just to be safe. The next day I still hadnt recieved the balloon and called the office. The guy I spoke to, 'Barrett', said the order had been despatched and I should recieve shortly. I wanted to confirm it had been sent to the correct address but he said 'oh, I seem to have a different address. I asked him what address he had and he just said 'oh no, dont worry its fine'.
On the third day, after still not receiving the balloon, I tried calling. Someone answered then hung up. I then emailed and was told my balloon had been delivered and signed for by A.Smith. THere is not A Smith at my address. I then called again and spoke to someone who said they would look into it and get back to me in 10 minutes. He never called back. I called AGAIN, and this time actually spoke to a lady who was very sympathetic and actually honest with me. She said there had been a glitch on the system and around 10 orders had been sent to the wrong address. She did actually try and help me but there was nothing she could do. It was too late.
I understand that these things cant always be helped, however my issue is that apparently they were well aware of the problem when I placed the order. The guy I first spoke to even seemed to realise there was a problem but choose not not try and rectify it, which is so annoying and there was still time.
I will not be using this company again!!
6 years ago
Partyrama.co.uk has a
4.4
average rating
from
211
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.