“My wife had an emergency medical issue and was on crutches
This happened 24hrs before we were due to fly
I contacted your company to ensure transport would be available and was assured that it would be. On arrival at 0545 the man in charge told us he could not leave the building as the shutters to seal the building were broken. We had no advance warning. My wife had to walk on her crutches to the airport and I had to manipulate two suitcases. Not good enough I think”
Thank you for your feedback. I'm sorry to hear this, please accept our apologies on behalf of the car park as this should not be the case. They should have been able to take you to the airport. We will speak to the car park and investigate this.
“Firstly we were charged £5 to be dropped at the terminal instead of £4 as per the invoice!!
Secondly it looked like we paid for the other passengers as well as we all dropped at the terminal!! But only we were charged. At the time of checking in the car the receptionist completed the wrong time of our return flight!! Which we pointed out- his response don’t worry about it. When we returned we called the mobile number we were given, which told us the number is not available, we eventually found the head office number. Instructed to walk towards the meeting point!! When we arrived back at the compound we were told next time can you provide the correct arrival time by the another receptionist, we explained what had happened on the day we dropped and it wasn’t our fault!!! Not even an apology for getting the information wrong at their end !!”
Thanks for your feedback. We are sorry to hear this. We will speak with the car park to understand the difference in price and what happened on this occasion, as this is not what should have happened. Please accept our apologies on this occasion.
