“As a disabled badge holder I believed I had booked the multi storey car park but by mistake I had booked the long stay further away from the terminal building and had paid a sum of £109.99.
This genuine mistake only became known when I tried to exit the multi storey and had to contact your representatives via the button on the exit machine. This showed me that a sum of £464 was payable but your representative discounted this to £48 but was seemingly unsympathetic to my error showing no understanding or simly sating you parked on the wrong car park.
I had no option the pay the additional £48 to exit the area making a total payment of £157.99, £45 more than i would have initially paid if the correct car park had been booked.
This was a genuine error which I feel has been unfairly dealt with.
I have written a seperate e-mail to Parking Up quoting my reference K7FOK to which I have not even received the courtesy of a reply. I also asked if Parking Up was a BPA Member.
I would therefore not use this Company again and will discourage its use by all of my contacts in future, so my advice would be avoid at all costs.”
Thank you for your feedback. As you say, it was Liverpool Airport who charged this to you, not Parking Up. We haven't received an email from you. All our emails are responded to within 1 working day. We would always contact the airport / car park regarding this for you, however, as you were parked in the wrong car park, the airport probably wouldn't reduce this charge any further.
“The parking and transfer to the airport was acceptable. I was given a buisness card and told to phone when we returned. Upon our return at 11:30 PM, we couldn't locate the card. Everything out on the airport floor. Nothing. I couldn't get a taxi to take me to the car park. Too short a trip. So we looked on the internet, the confirmation text and used AI to find the phone number for the Liverpool site at Venture Business Park. NOTHING. We couldn't find any phone numbers. Just a live chat that didn't respond. So I had to walk from the airport to the car park (over a mile) at midnight and retrieve the car. I was told it was my fault as I lost the card. Fair enough, but why the lack of phone (or any type of) contact to ANY part of the nationwide orginisation? What's to hide? I got my car and had to pay another £6 to collect my wife and luggage. I would never use this firm again. Apparently, the reveiws on Trustpilot concur. It's a shame I didn't check them first.”
Thank you for your feedback. I'm sorry to hear that you lost the card that the car park gave to you. All of the contact details for the car parks are on the confirmation emails that we send. Also, if you look up In2CarParks on Google, you will find their telephone number to call, which is open 24 hours a day.
“Wrong arrive waited 40 minutes for car usually good won't use them again my as well use multi only a tenner more and don't have to wait 30 mins for pick up”
“After being let down by JustPark at 5am, we needed somewhere quickly to stay.
My partner found these online and managed to get a booking within 15 mins. They gave us a slip, and we went on our way. The return was a quick process, my car was parked outside ready to go for ease. Would probably park here again.”
