“Going to the airport was fine. Pick up was terrible. Told us to wait where we were dropped off then called to say they were about 600 yards away or else they would have to pay to get through barrier. We were willing to pay but not given the option. Driver was then rude saying he was in a rush and drove back like a nutter. Not impressed!!!”
Thank you for your feedback. I’m sorry to hear this. We will speak to the car park to understand why this wasn’t offered to you and why the driver was not driving carefully. Please accept our apologies on this occasion.
Thank you for your feedback. There should have been a shuttle as this is a park and ride service. We will speak to the car park to understand why you did not have a shuttle to the airport. Please accept our apologies on this occasion.
“There were two many passengers for the van so had to sit in the back with the bags . When I arrived back waited over 20min to be picked up . This was after 2 phone calls”
Thanks for your feedback, I'm sorry to hear this. I've looked into this with the car park and they had a couple of drivers call in sick on that shift so were slightly on the back foot. We apologise for the slight delay that you occurred.
“I have used In2many times without any problems but this time they let us down badly. A 20 minute flight from IOM and we had to wait an hour and 20 minutes to be picked up. I don’t class “we are very busy” as an appropriate excuse. Sorry but will be looking elsewhere in the future.”
Thanks for your feedback. I’m sorry to hear this. We will speak to In2 to understand why it took so long to collect you, even if they were busy, it shouldn’t take that long. They are never usually that long. As you’ve used them many time before, I hope you can understand this is a one off event and will hopefully book with them again in the future.
Hi, thanks for your feedback. There is a bus transfer from the car park to the airport. We will speak to the car park about this. I'm sorry for any inconvenience caused.
