“awful from start to finish
Firstly couldnt find the very small yard that you park in, then we went to board transfer and the driver was very rude we had to put the kids on our laps as not enough room, on arrival at airport if you wanted to get close you pay a extra £4 for the bus im disabaled and had young children and think this is disgusting as was quite a walk.
The driver also said on arrival you might not all be allowed back on the bus and only one person goes to collect car for then my husband to come back to collect us , he also told us we shouldnt all gone to the parking place and my husband should have dropped us all at airport with luggage first to save room on the bus with no children.
Looking at paperwork it doesnt state this.
Also a few miles had been used in my car so where did ou park it ?
I have wrote a complaints email with not a single achknowledgement .”
Thank you for your feedback. I'm sorry to hear this and for the inconvenience caused. We will speak to the car park regarding this as the transfer bus is designed for all passengers to be together. Your car won't have had a few miles added. It is only moved a maximum of a few hundred yards (between reception and the main parking area in the car park)
“Dropping off at airport was fine easy to find location. Collection from airport was a very different matter disorganised waited at least half an hour for us to be collected not ideal at 3am in morning. Would not use this car park service again.”
Thanks for your feedback. I'm sorry to hear this. We will speak to the car park as to why it took so long for you to be collected. This is not normal operation of the car park
“going to airport was very good, coming back not so good, after phoning we seemed to be one of the last groups to be picked up, three of our group opted for the pick up closest to airport, whilst the other three took the longer option,mini bus arrived but had no portable step to assist step up so two sat in front. Another group of passengers couldnt get in so had to wait again for another vehicle, not very impressed, would use again with hopefully better results.”
“When we set of 20 minutes before we got to the airport, as per your instructions we rang the number provided, we could hear in the background some one saying what are they ringing now for!
We where met at the airport and my car was taken away.
On return when we came out of the airport no car I had to ring the number provided and they didn't seem to no anything, eventually after 20mins my car arrived.”
“First of all the directions to carpark are nowhere near the carpark they take you to middle of a road and say you have arrived at your destination, only 1 clapped out transit van to pick up about 40 people so left waiting for ages to get a lift back, car was parked in the street not locked up when it’s supposed be in a locked compound, and when questioned why it’s not locked and middle of the street we got a load of abuse will never ever use this company again stay clear and find somewhere else!!!!!”
Thank you for your feedback. Your car was definitely stored in our secure car park, not in the middle of a street. I'm sorry you had issues with the directions. The address / post code brings you directly to the car park.
