“When booked offered transfer service, arrived at 04.30 to be told to walk to airport. Granted it wasn't too far but would have been unacceptable if we had big suitcases or mobility problem. Need to ensure that when booking people are made aware of no transfers. If this had changed since I booked surely I should have been made aware and given the choice to cancel and book with carpark who offered the service I had paid for.”
“This had got potential however the crucial last leg was a nightmare really. We were left waiting for a long period of time at midnight out in the cold due to overuse of the mini bus shuttle. Bad organisation and just one guy in charge. We had a baby with us and whilst he did his best and apologised it was not good. The shuttle bus itself has seen much better days also. Perhaps needs an upgrade.
Nice team overall just fell short at the end.”
“Staff were fine and helpful, instructions were clear and easy to follow. One slight issue was my cars offside front wheel has been scraped and this was not there at drop off. I arrived late and in the dark to collect and only noticed the following day”
