Paper Bag Co Reviews

4.80 Rating 232 Reviews
95 %
of reviewers recommend Paper Bag Co
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
97%
accurate and undamaged orders
98%
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
customer service
4.75 out of 5
Read Paper Bag Co Reviews

About Paper Bag Co:

Paper Bag Co are the market leader in supplying a full range of custom, wholesale and promotional carrier bags made from paper, cotton, canvas and other environmentally friendly materials.
We pride ourselves on having a bag to suit every kind of business and any occasion. With a complete choice of quality bag designs, fabrics, dimensions and styles we make sure that your exact needs are catered for. From paper bags with handles and printed paper bags to plain, natural cotton bags, we can help find the perfect bag to suit all of your requirements. We ethically source our materials and care about high standards in forest management. We make ordering easy too, by having a simple selection, artwork upload and order process with fast turnaround times and help available from our dedicated team of experts.

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As they say on TV, does exactly what it says on the tin. Very quick delivery.
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Great quality bags, very fast delivery, never had any problems been using the company for nearly 3 years. Would be nice if they put more offers on.
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Prompt service and quality product. Would recommend.
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Excellent quality product. Quick delivery.
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Excellent service as I wanted the Paper Bags quite urgently. Definitely would use your company again.
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The bags are thin and the handles really stand out as they are much whiter. Also some of the bags only have one handle. Will choose to pay more next time for something that looks and functions better.
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So sorry to hear this. Had we have known about this issue, we could have offered a replacement/alternative on a next day delivery, at no extra cost.

We will be checking our stock on this style of bag to investigate this further.

We aim to offer top quality bags and pride ourselves of excellent customer service - we hope this hasn't put you off ordering with us in the future.
Brilliant service. Bags are great.
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Paper Bag Co were great to deal with, super helpful and the product is first class. Brilliant.
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LoVE our bags thank YOU xx
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Very happy with the fast and efficient service provided
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The bags were the wrong size as displayed and on the website. I called to ask why and I was told that I would get a call back and never did.
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I am sorry to hear this. Please could you let me know your order number so I can investigate this further for you?
Superfast delivery at very short notice. Bags are good quality for the price.
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Easy to use website and ordering. Excellent delivery time (to the Scottish Highlands) and good information Great products and excellent value
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Bags arrived on time (after a very late design submission from us!), and looked brilliant. Paperbag were communicative, efficient and helpful. Thank you!
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Fantastic product. Prompt delivery and great value for money.
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Prompt Service and Good Quality. I would definitely reorder and recommend them.
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Can't fault the service! Next day delivery and quality is great. V Happy
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Sent the wrong product, we then received the correct product and then they continued to send the original wrong product to our venue.
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Hi Charlotte,

Many thanks for your review. We use a third-party courier and unfortunately on this occasion they did deliver the wrong box to you. As soon as we were made aware of this, we did everything we could to ensure your bags were delivered to you within 24 hours. Unfortunately, the third party courier failed to amend the returns label on the incorrect box, meaning the incorrect parcel kept making its way back to you.
Great customer service and a quick response to our order. The bags arrived the next day and were fantastic quality. Thank you
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I was really pleased with the level of service and speed of turnaround, as I was quite late with getting images and ordering. The bags look good, and I am really pleased with them. Highly recommend this company.
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Paper Bag Co is rated 4.80 based on 232 reviews