Paper Bag Co Reviews

Name: Paper Bag Co
Address: Unit 6 Woodlands Industrial EstateEden Vale Road, Unit 6 Woodlands Industrial EstateEden Vale Road, Wiltshire
Rating: 4.82

4.8 Rating 387 Reviews

95 %

of reviewers recommend Paper Bag Co

Company Reviews

Metrics

Info

4.8

Based on 387 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Paper Bag Co:

Paper Bag Co are the market leader in supplying a full range of custom, wholesale and promotional carrier bags made from paper, cotton, canvas and other environmentally friendly materials.
We pride ourselves on having a bag to suit every kind of business and any occasion. With a complete choice of quality bag designs, fabrics, dimensions and styles we make sure that your exact needs are catered for. From paper bags with handles and printed paper bags to plain, natural cotton bags, we can help find the perfect bag to suit all of your requirements. We ethically source our materials and care about high standards in forest management. We make ordering easy too, by having a simple selection, artwork upload and order process with fast turnaround times and help available from our dedicated team of experts.

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Paper Bag Co 5 star review on 25th June 2021

Lucy Todd

Paper Bag Co 5 star review on 17th July 2020

TheFinestBubble.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service, huge delays to responding to calls, texts and emails which is surprising due to spending 1000's each month. We are now looking for a new supplier as the communication has been so unreliable. This is a real shame as the product and ethics are good.”

Helpful Report

“Paperbagco haven’t replied to quite a few of my emails and every time I call, I am told somebody will call me back but they never do. I emailed a while back requesting a sample bag, sent a follow up email to check it had been sent, and still haven’t heard back yet nor received the sample. I have also received a couple of boxes where the bags were damaged and completely unusable, the first time I received a response right away and a new box was issued which was great, but this time I haven’t had a reply. Emailing to ask when bags are back in stock doesn’t get a response either - i have emailed several times and not received a response. I understand there may be stock issues from time to time but some bags have been out of stock for a prolonged period, and I have been trying to find out when these will be back in so I can pass the information on to my customers, but emails are ignored and calls aren’t returned. My guess is that this is because the answer isn’t known. The bags are really good quality and delivery is fast, and I don’t want to have to go to another supplier, but I would appreciate it greatly to just know if the bags are not going to be replenished for quite a long time so I can look elsewhere and let my customers know.”

Helpful Report

“I’ve been asked to write a review on an item I’m still waiting to receive. I ordered these bags a week ago snd still not arrived! Not the best service sadly!!”

Helpful Report

Good afternoon, Please could you advise me of an order number and I will investigate this ASAP for you. Goods are dispatched the same day for a next day delivery. I will need to chase this up with our 3rd party courier. If its been lost in transit, I will re-dispatch your goods again today for a delivery tomorrow. I look forward to hearing from you

“Very disappointed with the bags received. Quality is good, but having ordered a box of mixed bags (6 colours available) and received all green bags (and a handful of pink) I am severely disappointed. I would have ordered the colour I prefer and not the mixed box had I known. It just so happens that green and pink are the least favourite colours amongst my staff and I. Why sell them as mixed when You basically just get one colour. Will return if able”

Helpful Report

Many thanks for contacting us and for the review. We offered the twisted handle paper bags mixed colours in the sale as we had several partially filled boxes of each colour. This proved to be extremely popular and sold out very quickly. We apologise that you only received two colours on this occasion, which left you feeling disappointed. I understand my colleague Nicky has already been in touch and issued a refund and arranged collection for you.

“The bags are thin and the handles really stand out as they are much whiter. Also some of the bags only have one handle. Will choose to pay more next time for something that looks and functions better.”

Helpful Report

So sorry to hear this. Had we have known about this issue, we could have offered a replacement/alternative on a next day delivery, at no extra cost. We will be checking our stock on this style of bag to investigate this further. We aim to offer top quality bags and pride ourselves of excellent customer service - we hope this hasn't put you off ordering with us in the future.

“Sent the wrong product, we then received the correct product and then they continued to send the original wrong product to our venue.”

Helpful Report

Hi Charlotte, Many thanks for your review. We use a third-party courier and unfortunately on this occasion they did deliver the wrong box to you. As soon as we were made aware of this, we did everything we could to ensure your bags were delivered to you within 24 hours. Unfortunately, the third party courier failed to amend the returns label on the incorrect box, meaning the incorrect parcel kept making its way back to you.

“The quality of the actually bags supplied was good and they arrived quickly, but unfortunately they recommended that they colour match my design with their print method, and the printed colours were off and not as presented to me. Extremely disapointing.”

Helpful Report

“Bags are great but customer service is very poor. I emailed regarding having mine printed, was given a quote which I thought was very high and then never received another response. I would have purchased the bags from somewhere else but these were the perfect size.”

Helpful Report

Paper Bag Co is rated 4.8 based on 387 reviews