Paper Bag Co Reviews

4.80 Rating 232 Reviews
95 %
of reviewers recommend Paper Bag Co
Merchant Metrics
Shipping & Delivery
delivery methods
average delivery time
Next Day
on-time delivery
accurate and undamaged orders
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
customer service
4.75 out of 5
Read Paper Bag Co Reviews

About Paper Bag Co:

Paper Bag Co are the market leader in supplying a full range of custom, wholesale and promotional carrier bags made from paper, cotton, canvas and other environmentally friendly materials.
We pride ourselves on having a bag to suit every kind of business and any occasion. With a complete choice of quality bag designs, fabrics, dimensions and styles we make sure that your exact needs are catered for. From paper bags with handles and printed paper bags to plain, natural cotton bags, we can help find the perfect bag to suit all of your requirements. We ethically source our materials and care about high standards in forest management. We make ordering easy too, by having a simple selection, artwork upload and order process with fast turnaround times and help available from our dedicated team of experts.

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The bags are thin and the handles really stand out as they are much whiter. Also some of the bags only have one handle. Will choose to pay more next time for something that looks and functions better.
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So sorry to hear this. Had we have known about this issue, we could have offered a replacement/alternative on a next day delivery, at no extra cost.

We will be checking our stock on this style of bag to investigate this further.

We aim to offer top quality bags and pride ourselves of excellent customer service - we hope this hasn't put you off ordering with us in the future.
Sent the wrong product, we then received the correct product and then they continued to send the original wrong product to our venue.
Helpful Report
Hi Charlotte,

Many thanks for your review. We use a third-party courier and unfortunately on this occasion they did deliver the wrong box to you. As soon as we were made aware of this, we did everything we could to ensure your bags were delivered to you within 24 hours. Unfortunately, the third party courier failed to amend the returns label on the incorrect box, meaning the incorrect parcel kept making its way back to you.
The quality of the actually bags supplied was good and they arrived quickly, but unfortunately they recommended that they colour match my design with their print method, and the printed colours were off and not as presented to me. Extremely disapointing.
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Bags are great but customer service is very poor. I emailed regarding having mine printed, was given a quote which I thought was very high and then never received another response. I would have purchased the bags from somewhere else but these were the perfect size.
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Paper Bag Co is rated 4.80 based on 232 reviews