Paper Bag Co Reviews

4.79 Rating 197 Reviews
94% of reviewers recommend Paper Bag Co

About Paper Bag Co: Paper Bag Co are the market leader in supplying a full range of custom, wholesale and promotional carrier bags made from paper, cotton, canvas and other environmentally friendly materials.
We pride ourselves on having a bag to suit every kind of business and any occasion. With a complete choice of quality bag designs, fabrics, dimensions and styles we make sure that your exact needs are catered for. From paper bags with handles and printed paper bags to plain, natural cotton bags, we can help find the perfect bag to suit all of your requirements. We ethically source our materials and care about high standards in forest management. We make ordering easy too, by having a simple selection, artwork upload and order process with fast turnaround times and help available from our dedicated team of experts.

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
98%
accurate and undamaged orders
98%
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
"I placed two orders in a short amount of time. I like that they print the bags locally, which makes turnaround more of a guarantee. They do everything through phone and email instead of through their website. While this can be a little inconvenient at times, all in all it made for a more personal experience and I had faith that they could get the job done on time. I've dealt with many companies who do the same sort of work and you're lucky if you can find a phone number, let alone talk to a real person if you have a problem."
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"Bags arrived quickly. Well packaged and I damaged. Represent good value for money."
"Fantastic speedy, efficient and friendly service."
"Good price, fast delivery everything perfect. Thanks for your quality service. Joe."
"Good quality bags but the colour chart described as ‘ivory’ and what arrived is deep cream or magnolia! If colour matters maybe ask for a sample."
"Great service, high quality products!"
"Lovely bags, yet the first batch we had were damaged and nobody was interested in ringing me back to rectify. So I have £40 of damaged bags with a case of bad communication!"
So sorry to hear this. Please could you contact me on 01373 825 834 and ask for Louise so I can investigate this further for you.

We would like to check our stock on this style of bag to investigate this further.

We aim to offer top quality bags and pride ourselves of excellent customer service - we hope this hasn't put you off ordering with us in the future.
"Excellent service! This is the first time we have used this company and we are delighted with their speed of service and products. The bags are of exceptional quality and really add to the quality of the product being purchased. They look very expensive and we will definitely be back for more!"
"Good service and reasonable prices, will order again."
"I had a great customer experience with paperbag. Their customer service team is excellent and everything ran smoothly from enquiring about pricing to receiving the finished goods. We will definitely use them again"
"Our company ecofleet, mindful delivery, www.theecofleet.com placed an order with Paper Bag Co. We were thrilled with the competitive prices, the product, the design as well as the rapid and efficient delivery. Thank you Paper Bag Co! 5 stars!"
"Brilliant Customer Service from start to finish! The production of our beautiful canvas bags was seamless and they arrived quickly. Guests LOVED them! Thank you so much to Sam and the rest of Paper Bag Co!"
"Have been using the paper bag co for sometime now, very prompt service and delivery. Website easy to follow. Bags good quality with a vast array of colours to choose from. Very happy with the service I have had these past 2 years.."
"was not sure how the bags would be as they are cheap but i am very impressed with the quality of the bags and the delivery was on time would recommend them and will order from them again thanks"
"Firstly impressed by the pricing, very reasonable compared to other suppliers I have used. The sales team phone back when they say they will and are very helpful on the phone. I actually ordered wholesale bags for delivery but collected direct from Paper bag Co as they are fairly near to me. They offered to refund the delivery charge without me even asking (great). I met Nikki in person who had dealt with my order and was able to discuss future orders for printing. Overall, super happy with the service and will be using Paper bag Co from now on."
"Great service & product, quick delivery, we will definitely order again."
"Easy to use website. Goods arrived the next day by timed 1hr time slot delivery"
Paper Bag Co is rated 4.79 based on 197 reviews