Pallethub.co.uk Reviews

Name: Pallethub.co.uk
Rating: 4.38

4.4 Rating 227 Reviews

85 %

of reviewers recommend Pallethub.co.uk

Company Reviews

Metrics

Info

4.4

Based on 227 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01623555707

Email:

info@pallethub.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My item didn't get collected on the day it was supposed to. I couldn't get hold of anybody on the day and the online chat wasn't working. The tracking didn't work. I eventually got hold of someone on the day after the collection should have been made and was told that the driver had run out of time the day before so would collect that day. However, it was a Friday which meant that the delivery didn't take place until Monday of the next week. I suppose you get what you pay for. Take my advice and pay a little bit more with a different company to guarantee your collection and delivery will be when it is promised for.”

Helpful Report

Posted 3 years ago

“The booking was fine but I did not receive any confirmation. Palletways collected the pallet within the time range no problem. I did not receive confirmation of the collection. I checked tracking several times on the PalletHub web-site but the item number was unknown. I emailed PalletHub to get tracking information and did not receive a reply. Palletways delivered the pallet in the morning of the booked delivery day. I did not receive any confirmation from PalletHub. Conclusion: Palletways are good, PalletHub provide zero communication.”

Helpful Report

Posted 4 years ago

“Sadly, the consignment was dumped at the end of the driveway, no attempt had been made to contact the consignee and he had waited in all day for the delivery.”

Helpful Report

Posted 5 years ago

“We had a coffee machine that needed picking up and paid for the packaging service. The collection driver kept the group handles for the coffee machine separate and they were not wrapped with the coffee machine and as a result they have gone missing and at present they can not locate them. They are worth £50.”

Helpful Report

Posted 5 years ago

“Requested your new palletisation service - driver arrived with no knowledge of this and we were only saved because he had an old pallet in the back, and we had some shrink wrap.”

Helpful Report

Posted 7 years ago

“The previous pallet we sent you forgot and therefore it was not collected until 7.30pm so this time when it was not collected at 4.30 I chased it up, the phone operator had difficulty tracing the job then he contacted the driver who gave a time to collect and did collect at that time. The driver had no paperwork for the job so I suspect that if I had not called it would have not been collected.”

Helpful Report

Posted 7 years ago

“Pallet was collected on time and delivered as requested. However product was re-wrapped and checked prior to collecting and was subsequently damaged when it arrived at the destination. I have hoped for a secure delivery and have had to replace the product”

Helpful Report

Posted 9 years ago

“The delivery did not arrive the next day, may email was ignored, telephone call was not made as arranged the next day to let us know they were coming. The driver was very pleasant but not in the position to lift the item I had to find passers by to help. No apology for keeping me in for next day delivery just lies that it was only picked up the day before which made it next day. This was not true therefore making office staff un helpful to be polite”

Helpful Report

Posted 9 years ago

“Hi. Thank you for asking for my review. The ".next day" delivery was actually next week , and my customer enquiry over the delay was ignored .”

Helpful Report

Posted 9 years ago

“Paid for next day delivery, pallet to be picked up Thursday 1st May, but not picked up until 2nd May. Finally delivered on Wed 7th May by a very helpful and efficient driver from Dalkeith transport. Tracking system information was not enough to follow progress. Eg "scanned at depot" but which depot? I guess that you may have more detailed information about the progress of the item and may be able to identify what the problem was.”

Helpful Report

Posted 10 years ago

Pallethub.co.uk is rated 4.4 based on 227 reviews