PAC Web Hosting Reviews

Name: PAC Web Hosting
Address: Suite 2 Albion House 2 Etruria Office Village, Forge Lane, Etruria, Stoke on Trent, Staffordshire
Rating: 4.86

4.9 Rating 303 Reviews

97 %

of reviewers recommend PAC Web Hosting

Company Reviews

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4.9

Based on 303 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

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“prompt and courteous service and well-serviced”

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Posted 1 year ago

“I have been with PAC Web Hosting for many years and have always had great service! Any technical issues are resolved very quickly and I rarely need to contact the team as everything just works as it should! I wouldn't go anywhere else!”

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Posted 2 years ago

“When I first went with PAC a year or so ago, I was highly impressed. They dealt with the swap-overs for me and did everything. However, the last three times I have bought domains and wanted to upload the sites, I have run into trouble. The account details are different, and something has to be done at their end to facilitate the upload. ALL THREE times it didn't work, and I cannot get the assistants to grasp a very simple problem. Each time they come back with gobbledygook which is bizarre. If I understood it then I wouldn't be having the trouble - I would be able to resolve it myself. They forget (every time!!!) that they deal with this protocol stuff, we don't. It's incredibly annoying being bombarded with 'what you must do is...' and then reading something that could have come out of a Chinese tech book on quantum mechanics. If this continues, then I will have to leave, as they have lost touch. Added to that, they used to have a Chat service which has disappeared. We all know Chat services are incredibly slow and poor, but theirs was very good...was. I reviewed my latest experience with them, but they never even replied. Somewhere, as they perhaps have got bigger, they have lost it.”

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Posted 2 years ago

Thanks for the honest feedback — and we’re genuinely sorry to hear that your recent experiences haven’t matched the level of service you originally received. We completely understand how frustrating it is to feel like you’re not getting clear, helpful answers — especially when technical issues get in the way of something as straightforward as uploading a site. You’re absolutely right: we work with this every day, but that doesn’t mean we should expect everyone else to. We clearly need to explain things better and make it easier to get things done without the jargon. We’re reviewing how we communicate on domain setups and account transitions to make it clearer and smoother — and your comments are a strong nudge in the right direction. Also, you’re right about live chat — it was useful, and we’ll look at what’s possible there too. We do really appreciate you being with us, and we’d love the chance to get things back on track.

Posted 4 months ago

“Good service.”

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Posted 2 years ago

“I have used PAC web hosting for over 8 years and have found them to be reliable and helpful. Questions are answered promptly and online services are easy to find and use.”

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Posted 2 years ago

“Good hosting options at competitive pricing. Support is excellent and prompt - transfer from my old domain host, straightforward.”

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Posted 2 years ago

“Used their service for the last 15 years and they have always been very helpful and prompt with any issues we have ever encountered.”

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Posted 2 years ago

“Sadly you don't have human communication any more and assistance”

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Posted 2 years ago

Hi Ella, We still have the same methods we have had since 2007. So phone and 24/7 ticket support. We haven't gone anywhere, but it sounds like you have had trouble contacting us somehow. Please let me know by replying to this review or opening a customer service ticket or by ringing and asking for me and I will deal. https://pacwebhosting.uk/tech/how-to-get-help/ Or 0333 123 8000 Thanks Paul Nesbitt Director

Posted 2 years ago

“PAC have provided me with domain and hosting services for around 20yrs and in that time I have had zero cause for complaint - something I can’t say for other suppliers I’ve used.”

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Posted 2 years ago

“To be honest, after 20 years in the business of digital I can honestly say PAC is the kind of web host that offers what you really need in a small business: common-sense offerings and consistent reliability, along with prompt and helpful support. Whenever I've had an issue or challenge the PAC team respond quickly, explain the problem in simple terms and apply the right solution - no excuses or fuss. Most importantly, the service is so reliable I can forget about it and focus on my business. That's a huge benefit. After seven years as a customer I'm as loyal to PAC as I can be.”

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Posted 2 years ago

Vince Love To be honest, after 20 years in the business of digital I can honestly say PAC is the kind of web host that offers what you really need in a small business: common-sense offerings and consistent reliability, along with prompt and helpful support. Whenever I've had an issue or challenge the PAC team respond quickly, explain the problem in simple terms and apply the right solution - no excuses or fuss. Most importantly, the service is so reliable I can forget about it and focus on my business. That's a huge benefit. After seven years as a customer I'm as loyal to PAC as I can be.

Posted 3 months ago

“I've dealt with PAC web hosting for several years now and found their service and help to be very good.”

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Posted 2 years ago

“Nice, everything ok, a little bit confusing about the payment, but solved”

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Posted 2 years ago

“Excellent services, excellent prices and support second to none.”

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Posted 2 years ago

“Good prices and excellent support throughout my time with pac web hosting.”

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Posted 2 years ago

“No fuss basic shared hosting. I’ve used them for years.”

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Posted 2 years ago

“Great service and hosting”

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Posted 2 years ago

“I don't have a lot of interaction with the team as everything runs smoothly but any time I have needed help, the team at PAC Web Hosting are always very helpful and professional.”

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Posted 2 years ago

“We have been with PAC for about 10 years now and we can safely recommend their professionality - and we have just renewed for another year In the end, you pay for what you get, and they also went 100% GREEN. Their support is usually quite fast and on the point and you get various levels of support depending on the seriousness of the problem.”

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Posted 2 years ago

“Web Hosting is fine and help desk is great. My only issue was the 20% increase in hosting fees this time.”

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Posted 2 years ago

“Always fast professional they get the job done want a quality Hosting service PAC is 5star”

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Posted 2 years ago

PAC Web Hosting is rated 4.9 based on 303 reviews