PAC Web Hosting Reviews

Name: PAC Web Hosting
Address: Suite 2 Albion House 2 Etruria Office Village, Forge Lane, Etruria, Stoke on Trent, Staffordshire
Rating: 4.87

4.9 Rating 292 Reviews

98 %

of reviewers recommend PAC Web Hosting

Company Reviews

Metrics

Info

4.9

Based on 292 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took part payment through PayPal which I didn't know had happened but kept asking for full ammount of £180. Eventually found out via PayPal that £132 had already gone out. On my PAC control panel it still said I owed £180 so I pressed pay now to see what happened and selected PayPal as method of payment. PayPal said £48 so I clicked continue. I really need a less expensive package as I don't use what I have very much anymore.”

Helpful Report

Posted 1 year ago

Thanks for the feedback — and sorry for the confusion around the PayPal payment. That definitely shouldn’t have been unclear, and we appreciate you flagging it. We’ll take a look at how that shows in the control panel to help avoid this happening again. If you’re not using the full package anymore, just drop us a message — we’re happy to look at a lower-cost option that suits your current needs.

Posted 3 weeks ago

“When I first went with PAC a year or so ago, I was highly impressed. They dealt with the swap-overs for me and did everything. However, the last three times I have bought domains and wanted to upload the sites, I have run into trouble. The account details are different, and something has to be done at their end to facilitate the upload. ALL THREE times it didn't work, and I cannot get the assistants to grasp a very simple problem. Each time they come back with gobbledygook which is bizarre. If I understood it then I wouldn't be having the trouble - I would be able to resolve it myself. They forget (every time!!!) that they deal with this protocol stuff, we don't. It's incredibly annoying being bombarded with 'what you must do is...' and then reading something that could have come out of a Chinese tech book on quantum mechanics. If this continues, then I will have to leave, as they have lost touch. Added to that, they used to have a Chat service which has disappeared. We all know Chat services are incredibly slow and poor, but theirs was very good...was. I reviewed my latest experience with them, but they never even replied. Somewhere, as they perhaps have got bigger, they have lost it.”

Helpful Report

Posted 1 year ago

Thanks for the honest feedback — and we’re genuinely sorry to hear that your recent experiences haven’t matched the level of service you originally received. We completely understand how frustrating it is to feel like you’re not getting clear, helpful answers — especially when technical issues get in the way of something as straightforward as uploading a site. You’re absolutely right: we work with this every day, but that doesn’t mean we should expect everyone else to. We clearly need to explain things better and make it easier to get things done without the jargon. We’re reviewing how we communicate on domain setups and account transitions to make it clearer and smoother — and your comments are a strong nudge in the right direction. Also, you’re right about live chat — it was useful, and we’ll look at what’s possible there too. We do really appreciate you being with us, and we’d love the chance to get things back on track.

Posted 3 weeks ago

“It mainly works smoothly. When things go wrong, they generally seem to know what is wrong and respond to correct things quickly. However it is a very impersonal service and despite being with them many years, I don't feel I know the people at all. I would like to know who is my account manager and what is his/her phone number.”

Helpful Report

Posted 6 years ago

Hi Richard, Thanks for your feedback it is appreciated. And thank you also for your continued business! I have taken a look over things and I am afraid for the products you have with us you would not have an account manager and they have never at anytime had one. However that said we are a friendly bunch so if you have a question that may not be a technical fault and you would like some advice or a chat we will always have a chat with you and offer advice where we can. If you find yourself in that situation give us a call or open a ticket for Customer Services. Thanks Paul Nesbitt Director

Posted 6 years ago

“Pricing was somewhat misleading: domain turned out to not be free for first year; only till my existing registration period was used up. However, the pricing as it is is still very good compared to almost any other registrar and though it seemed, because of my confusion over pricing, that the domain might not have been working between it expiring and me making the outstanding payment for the next year, as soon as I did make the payment my site was accessible at the domain right away. So things seem to be satisfactorily cleaned up now and I know what I need to do next year.”

Helpful Report

Posted 7 years ago

Hi Jordan, Sorry to hear there was some confusion regarding your domain we provide a free domain registration with all hosting packages paid annually but when just transferring in domains without hosting then we do not offer free domains this way. Glad it is all sorted now though! Thanks PAC Web Hosting

Posted 7 years ago

“Sometimes slow to respond and technical helpers sometimes struggle with the English language . Still good though but not a five !”

Helpful Report

Posted 7 years ago

Hi David, thanks for your feedback it's appreciated, our technical support department works 24/7 with a 1 hour response time however some other departments do not work to this SLA and are business hours only also so you may experience longer times for a response when tickets are in these departments. Thanks PAC Web Hosting

Posted 7 years ago

PAC Web Hosting is rated 4.9 based on 292 reviews