“I brought this basket as a gift. It came in excellent condition and the service was fast and well packed. I was very pleased with the service and I would recommend this company to family and friends.”
“Great products, but I was sent the wrong order. Refund given due to them not being able to deliver in time for Christmas and I have to return incorrect items.”
Hi Holly
Thank you for your email and I'm really sorry you received an incorrect item, especially being so close to Christmas. As a small business, we really try our best for our customers and external delays from couriers sadly have a real impact. I can see your refund was given as a goodwill prior to receiving your incorrect item back. As advised on our emails to you, we do have fresh stock of the item you originally were after and this could have been posted in plenty of time for Christmas. We hope our swift response here has helped on this occasion and we look forward to receiving your returned item.
Have a great Christmas! 🎄
“We bought an umbrella for our niece, and it was a very pleasant purchase from start to finish, the communication of tracking details was great, the delivery was really quick, they were a pleasure to deal with”
“Love this store, cannot speak more highly of their fantastic customer service. Karen is an absolute diamond, so helpful and a real credit to the business.”
