“Fast delivery great product but come a lot smaller then I thought but my fault for not measure daughter upset it was small but still loves it and Carey’s it everywhere”
Hi Mercy,
I was sorry to see your review and responded as soon as I saw your email. While all sizes are clearly stated on our website I have advised how you can return your order. With that in mind I look forward to hearing from you via email;. Best Wishes Andrew
“Item has not arrived. Informed by Royal Mail that it was not despatched to them when ISTOME said it was. Therefore have missed granddaughter's birthday. Have tried to phone and email but no response.”
Dear Julia,
I was disappointed to see your review, you placed your order on the 12th and we despatched the following day. Royal Mail confirmed receipt of your parcel on the 13th and I am sorry there was such a delay. Should you wish to contact me directly please email Andrew @ hello@istome.co.uk.
Once again please accept my apologies
“Beautiful well made 'Little Dutch' products, and great service, I received the items the next day despite missing the cut-off time for placing the order. I will definitely use istome again very soon.”
