“Ordered 2 Malig Mice, package arrived only containing one. Emailed Customer Service, no reply. Called number listed on website which connects you to an Engineering firm in Liverpool. Avoid.”
“Order still not arrived. No response to my various emails and the contact number on the invoice is incorrect. Although you email me to leave a review. Have raised dispute with PayPal for a refund. Have had to purchase the item elsewhere.”
“10% off for new customers - only the code is never sent. Requested a return via email as the item I ordered arrived and is poor quality, but still no response to return request? Will start charge-back process with my bank if I don't hear back from customer support shortly.”
“I ordered 3 items and only 2 of these were delivered. I emailed customer service 3 times over a 2 week period to ask to either send the missing item or issue a refund, and I have been completely ignored. This company have taken my money and failed to deliver the product. Appalling “customer service”. Will not be ordering from them again.”
Hi Mercy,
I was sorry to see your review and responded as soon as I saw your email. While all sizes are clearly stated on our website I have advised how you can return your order. With that in mind I look forward to hearing from you via email;. Best Wishes Andrew
“Item has not arrived. Informed by Royal Mail that it was not despatched to them when ISTOME said it was. Therefore have missed granddaughter's birthday. Have tried to phone and email but no response.”
Dear Julia,
I was disappointed to see your review, you placed your order on the 12th and we despatched the following day. Royal Mail confirmed receipt of your parcel on the 13th and I am sorry there was such a delay. Should you wish to contact me directly please email Andrew @ hello@istome.co.uk.
Once again please accept my apologies
Dear Rachel,
I was sorry to see your review about our sending the wrong size blanket, as confirmed in our email this was listed incorrectly on our site. As the item is the final one, we have offered a free return and refund. We are still working with you to resolve this matter and look forward to hearing from you via email.
“Istome has been the worst experience I've had with an online business. It took +three months for my order to be shipped. Infact I still haven't received it and am currently waiting. So if I don't receive it the next ten days, I'll have to say you guys simple just suck. I haven't even been compensated for your errors, and I've had to change my order multiple times cause you guys have failed to be on top of things. Its stressful constantly emailing and getting the same reply, we have no stock, change the colour, we sent it Or I'll send it tomorrow. But no progress was made.”
“If I could give 0 starts I would. Original delivery stated 5 days. Contacted them on multiple times with no response eventually my husband emailed them and then received a response that the items was damaged in transit and they couldn't be bother letting me know. Finally received the item 1.5 months after ordering. Stay far away from this company!!!”
Dear Liezl,
We were sorry to see your review: We had contacted your husband, advising of the delay, and then we held the order as requested. I do apologise that you felt the need to post this review. When we spoke to your husband we offered an additional 10% OFF and extended a Gift Card, this was agreed with him. I will contact you directly to discuss this further.
“Wrong item was sent, I have contacted customer services via email and phone requesting a return and still no response 5 working days later. Never again”
Dear Bella,
I am just reaching out as we have seen your review. Please accept my apologies, we have not received your email. We can get to work in getting this fixed for you. If you could let me know which item you have been sent in error, we will get the correct item sent. With this in mind we look forward to hearing from you.
Hi,
We have been in contact to resolve this, we are sorry about our error. Pop us an email to hello@istome.co.uk if you haven’t heard from us. Many thanks
“All was good until I received the wrong product, emailed them twice and still have had no response. Mistakes happen but I expect some attempt to put things right!”
Dear Sangita,
Oh my, we are so sorry, firstly for mixing up your order then missing your email. I have popped an email over to you and we will work to get this resolved as quickly as possible.
Many thanks
Andrew
“I placed an order 3 weeks ago and am yet to receive it. I had one dispatch email last week but the courier didn't receive the parcel so it's stuck in limbo. I've emailed twice with no response. Beginning to think this is a scam company...”
