Hi Victoria, thank you so much for your order and for taking the time to leave a review. I'm sorry if you didn't receive a shipment notification - these do have the habit of hiding in junk mail! Thank you for highlighting this to us, our warehouse will double-check all is working as should be. We hope to welcome you back to istome again soon x
Thank you so much for your purchase and feedback. We always do our best to offer high-quality items at competitive prices and will always try and improve where possible!
Thank you - glad your grandchildren loved the Maileg Rabbits - they are just adorable and great quality to last year! Thank you so much for shopping with istome :) x
“Great service. Absolutely lovely toy! Ordered easily and sent to the right place at the right time.
Thanks.
However, too many emails then followed my purchase! So, I had to unsubscribe.”
Hi Maggie, thank you so much for taking the time to review - glad you are delighted. Sorry if you received a lot of emails. I'll pass your feedback to our marketing team. We do try hard to minimise these so it may have just been a few extra due to the time of year!
“Your wooden products are well made. I was however sent the wrong item (Little Dutch coffee maker) initially and never received information on how to return it which was not appreciated. I decided to show my great niece the coffee maker and she loved it so much, I reordered the original order (Little Dutch toaster) and that came promptly and was received well by 2 year old.”
“"Looks beautiful. The only thing I'd say let down the beaker was the loose fitting lid which can come off too easily. Otherwise we love meal times with this set now"”
“Sadly I recieved the wrong rug but the service I received in getting the right one was brilliant. Quick response time even late on a Friday night. Quick refund for my return postage and quick delivery of my new rug. The rug is a oyoy one and it is gorgeous!”
“Surprised not to hear from shop about item having been shipped for a whole week, but they promptly provided an updated as soon as I contacted them and the item was shipped soon after and delivered without a problem.”
