“Great products, but I was sent the wrong order. Refund given due to them not being able to deliver in time for Christmas and I have to return incorrect items.”
Hi Holly
Thank you for your email and I'm really sorry you received an incorrect item, especially being so close to Christmas. As a small business, we really try our best for our customers and external delays from couriers sadly have a real impact. I can see your refund was given as a goodwill prior to receiving your incorrect item back. As advised on our emails to you, we do have fresh stock of the item you originally were after and this could have been posted in plenty of time for Christmas. We hope our swift response here has helped on this occasion and we look forward to receiving your returned item.
Have a great Christmas! 🎄
Hi there, I'm sorry you were disappointed with the item itself. We wish our customers to be happy with both our service and products. Please reach out to us at team@istome.co.uk so we can resolve any issues directly with you and pass on feedback to our suppliers. We look forward to hearing from you, team istome
