Orange Badge Mobility Solutions Reviews

Name: Orange Badge Mobility Solutions
Address: Orange Badge Mobility Services,Rise FarmCockshut RoadLewesEast SussexBN7 3PR, Lewes
Rating: 4.68

4.7 Rating 212 Reviews

92 %

of reviewers recommend Orange Badge Mobility Solutions

Company Reviews

Metrics

Info

4.7

Based on 212 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Orange Badge Mobility Solutions:

We know a thing or two about mobility. That’s because we’ve been retailing all types of mobility equipment from scooters to bathrooms for over 20 years. Those years of experience and expertise mean that today we’re proud to bring you the biggest range of mobility equipment in the South East, along with an unbeatable service that’s second to none.

However you place your order with Orange Badge, we take pride in the personal attention we give in understanding and meeting your needs, and always aim to exceed your expectations.

Visit Website

Phone:

03442 16 16 16

Email:

info@orangebadge.co.uk

Location:

Orange Badge Mobility Services,Rise FarmCockshut RoadLewesEast SussexBN7 3PR
Lewes
BN7 3PR

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Orange Badge Mobility Solutions 5 star review on 20th July 2021

Michael A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought a mk2 plus cabin mobility scooter in December 2021 I had it serviced after my warranty ran out i payed £660.14 for 2 new batteries and 2 new tyres a week ago but it still isn't working properly i have phoned you to explain all I get is it will cost me £100 for someone to come here this is disgraceful I'm 70 and spent my life savings to buy it i explained i don't have any more money to spend on it i live in Kingston upon Thames Surrey KT1 2EP”

Helpful Report

“Orange Badge Mobility Solutions (owner) an hour ago Dear Blair, Thank you for your review regarding the same issue as Ozzy’s review below. We are sorry you feel it necessary to leave a second negative review regarding the same issue that we are trying to resolve with you. We would advise you to remove names and screen shots or sensitive information which is a breach of GDPR. It is very sad that a reputable company such as ourselves with many many more positive reviews than the odd negative review be subjected to this type of treatment from the same customer twice. If you order items on websites and pay online you would naturally pay for the item first, this of course does not give us the opportunity of physically talking to you first. When we do receive the orders and if there are issues as items not physically being in stock then we contact customers just like we did with your self’s quickly to offer alternatives or indeed a refund. We do apologise that your refund is not instant but we have assured you this has been authorised. Kind regards Customer service Ozzy Mahe 1 review 11 hours ago NEW One of the worse experience we are having with this company. Please make sure you do your research before making a purchase as they misrepresent the availabilities of their items on their website and you will have trouble to get your …More Orange Badge Mobility Solutions (owner) 13 hours ago Dear Ozzy, Thank you for the review which is somewhat false and exaggerated. You kindly placed an order with us via our website and paid online, some hours later you then phoned to cancel the item as you hadn’t received a receipt for your purchase within 10 minutes of your order (strange), we called you to say we would send you a receipt for your purchase straight away. You were then happy. We then ordered your item with the suppliers only to be told they are out of stock until October, we then contacted you to explain the item was out of stock and offered you an alternative (I would think this would be classed as good customer service), you declined the offer of an alternative and asked for a refund which we authorised straight away via our website (also sending you updates daily of your refund with screen shots etc. As we do not control the money the banks do,it at this point it is out of our hands which we have tried to explain to you on several phone calls, also bear in mind you ordered the item late Friday afternoon and then wanted a refund Monday. And it’s now Wednesday. You have become rude and threatening to female members of staff especially Alison who has been nothing but helpful which I would have thought from a male you would be more respectful to women, so all in all you ordered an item,cancelled it some 10 minutes later as you hadn’t got a receipt promptly enough, once you got the receipt you were happy, we communicated with you when we found out a day later the item was out of stock, we offered you an alternative, you declined, we issued a refund straight away and yet because the money is not with you as quickly as you like we are a poor company, utterly ridiculous . Credit card companies and banks control refund times and not the suppliers. In future when leaving reviews be honest. Ben Steele 2 reviews a week ago NEW As a personal assistant (carer) working in the area, I have been recommending Orange Badge to my clients for quite a while now, they are always pleasant, courteous and respectful at all times and have a passion for helping people, whatever …More Orange Badge Mobility Solutions (owner) a week ago Dear Ben, Thank you so much for the positive review, also a special thank you for the continued recommendations you do for us. We do hope we can continue to help the clients you recommend to us. Kind Regards Customer Service Neil Watts Local Guide·183 reviews 2 weeks ago NEW Really helpful staff. Orange Badge Mobility Solutions (owner) 2 weeks ago Dear Neil, Thank you for the positive review, we are pleased your experience with us was positive and we look forward to seeing you again soon. Kind Regards Customer Services David Abrahams 2 reviews 2 months ago I originally wrote a review in some angst which in hindsight was a little unfair. I have been happily dealing with Orange Badge for several years. Good service and quick to sort out any issues. On my latest visit to their shop, I was again …More 1 Orange Badge Mobility Solutions (owner) 2 months ago Dear Mr Abrahams, Thank you for your positive review, and I am pleased we were able to resolve any issue you had. We do look forward to seeing you again in the near future. Kind Regards Customer Service D P 25 reviews·1 photo 3 months ago I'd heard good things about Ben at Orange Badge, so decided to give him a call regarding a stairlift for my elderly mother. Despite my mother being based outside his company's catchment area, Ben spent a lot of time discussing her needs …More Orange Badge Mobility Solutions (owner) 3 months ago Dear Customer, Thank you for the positive review, we are pleased you found our staff to be helpful and knowledgeable, we do hope your mother finds the right solution for her needs and if we can be of any further assistance please do call us again. Kind Regards Customer Service Sonia T 3 reviews 3 months ago Terrible customer service. Awful telephone manner to vulnerable and elderly clients- would not recommend and will not use EVER again. 2 Orange Badge Mobility Solutions (owner) 3 months ago Dear Sonia, Thank you for your review, we are disappointed to hear that you feel we have not provided the level of customer service expected, please do call us on 03442 16 16 16 and we will try and resolve any issues you may have. Kind Regards Customer Service dennis kenward Local Guide·261 reviews·54 photos 3 months ago Very helpful. Good service. Extensive range of products. Orange Badge Mobility Solutions (owner) 3 months ago Dear Mr Kenward, Thank you for the positive review, we are please you were happy with the service your received from us, with the largest showroom in the Southeast we do have plenty of choice which we are glad you found helpful. Kind Regards Customer Service Cliff Rolfe 2 reviews 8 months ago Purchased new wheelchair delivered when promised Orange Badge Mobility Solutions (owner) 5 months ago Dear Cliff, Thank you so much for the positive review, we hope to see you again in the near future. Kind Regards Customer Service Cathey Morris Local Guide·22 reviews 8 months ago Orange Badge Mobility Solutions (owner) 5 months ago Dear Cathey, Thank you so much for the positive review. Kind Regards Customer Service Jean Belgrove 3 reviews 9 months ago I had a situation which needed to be sorted on my chair lift and I would like to thank Orange Badge for their quick and helpful response. Both engineers Ian and Leon were so positive and helpful which in these circumstances helps enormously. Orange Badge Mobility Solutions (owner) 9 months ago Dear Jean, Thank you for the positive review on our Stairlift service team, we are very lucky to have such nice well trained engineers to support all our customers. Kind Regards Customer Service Gilly Local Guide·141 reviews·147 photos 10 months ago I was explained good points on the chat with orange badge about the product i wanted. After feeling satisfied i was told to order. …More 1 Orange Badge Mobility Solutions (owner) 10 months ago Dear Gilly, Thank you for the review, like all mobility companies we purchase the items from manufacturers which we then supply on the clients (very normal). We ordered your item only to be told (without prior notice) that the item had been discontinued some 10 days after our original order. Upon receiving this information we then spend time on searching for an alternative product for you which we were unable to source. We then informed you that we were not able to get this item and a refund would be done (standard practise). We then went through our usual process and admin / paper / departments to then issue a refund. We apologise if this wasn't as quick as you like but we have some 20,000 customers using our service and transact millions of pounds of orders. This all takes time. We are sorry we were not able to provide the product on this occasion. Kind Regards Customer Service Denni Wickens Local Guide·168 reviews·89 photos 11 months ago Unfortunately this company once you've bought their products want you to dissappear, they left my 88 year old mother without a usable bath aid for 3 weeks, rude staff when we called to sort out the problem, denied what we had been told over …More 3 Orange Badge Mobility Solutions (owner) 11 months ago Dear Denni, Thank you for the review, it’s a shame you have felt the need to leave this review in light of the fact we attended the batilifter issue within 48 hours of the report being notified to us, the delay as explained to you on several occasions was we had to order parts to repair the item that took longer than expected. As this is ordered with our manufacturer it is out of our control as to the timescale they send the part to us. I would ask you to revise your review to be more factual than false. Kind regards Customer service Philip Leaver Local Guide·332 reviews·14 photos a year ago Very helpful and efficient service, say no more! 1 Orange Badge Mobility Solutions (owner) a year ago Dear Mr Leaver, Thank you very much for the positive review, we do hope to see you again in the near future. Kind regards Customer service Neil Baker 5 reviews a year ago Orange Badge Mobility Solutions (owner) a year ago Dear Mr Baker, Thank you so much for the positive review, we do hope to see you again in the near future. Kind Regards Customer Service Denis Sorrill 1 review a year ago A fair price and more importantly fitted within 6 days of ordering. A good experience from start to finish. 1 Orange Badge Mobility Solutions (owner) a year ago Dear Dennis, Thank you very much for the positive review , we do hope you’re enjoying your stairlift. Kind regards Customer service Alan Manton Local Guide·96 reviews·160 photos a year ago Orange Badge Mobility Solutions (owner) a year ago Dear Alan, Thank you for the review, if you have have the chance to call us and discuss how we could have improved your experience with us to get a 5 star service we would be interested on your feedback. Kind Regards Customer Service Gary Medlock Local Guide·26 reviews·3 photos a year ago Orange Badge Mobility Solutions (owner) a year ago Dear Gary, Thank you for your review, if you have the chance to call us and discuss how we could have improved your experience to get a 5 star service we would be happy to know. Kind Regards Customer Service Martin Tillbrook Local Guide·137 reviews·477 photos a year ago Very helpful staff and a great range of equipment in stock Orange Badge Mobility Solutions (owner) a year ago Dear Mr Tillbrook, Thank you very much for the positive review, we are glad you had a good experience with us and hope to see you again in the near future. Kind Regards Customer Service Penelope Roberts 26 reviews a year ago Very helpful staff Orange Badge Mobility Solutions (owner) a year ago Dear Penelope, Thank you for your positive review, we hope to see you again in the near future. Kind Regards Customer Service Ozzy Mahe 1 review 11 hours ago NEW One of the worse experience we are having with this company. Please make sure you do your research before making a purchase as they misrepresent the availabilities of their items on their website and you will have trouble to get your refund, here is our story. So we found an electric wheelchair on their website for a paralysed relative who needed it so we made an order on 7th of September 2023 for a foldable electric wheelchair, the money was taken out of our account £2095 and the order was confirmed half an hour later. Three days later we get a call from them saying the wheelchair we ordered is out of stock and they do not know when they will be getting them MAYBE early October so they suggested we look at another wheelchair which we declined as we wanted what we paid for. My first question was why would you show the item being available on your website if you do not have it in stock or at least let people know so they can decide whether to make the purchase or go somewhere else before you take peoples hard earned money. We then asked for a refund which a lady from their account department by the name of Alison said she refunded the money on Friday the 8th of September and we should have the money back in our account on the Monday the 11th. However, this didn't happen. We then call them again and they said they have issued the refund but now it shows on their system that we should get it by 13th which is today and yet we haven't received the refund and when we called Alison she said there is nothing they can do as the money has already been taken out from their account. Which if it has then we would have our money back by now!! I have liaised with my bank and they have confirmed no transfer has been made from this company. I am currently seeking advice from a legal firm the best way to move forward and considering making a police report for fraud and small court claim if this doesn't get resolved soon. I shall keep you updated when we will be getting our money back in the mean time the disabled relative person who this wheelchair was for, is still waiting for a new wheelchair but we cannot get her another wheelchair because we haven't had our money yet. Thank you for all the stress and anxiety you have been causing us!!! it took you half an hour to take our £2095 from our account but a week later we are still waiting for a refund. PLEASE STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!”

Helpful Report

“Hello the after sales service is a joke there they are happy to take your money but the after sales is non existent you phone they are on the phone and will ring you back no phone call I got a engineer out eventually after 7weeks they had to send for a part another 4 weeks yes came to fit wrong part again waiting another 4 weeks phoned and still waiting for part the engineer I spoke to was so condescending it was unbelievable taking me for a idiot I would strongly advise you not to shop with this company go to somewhere reputable and cares about your needs”

Helpful Report

“Having already purchased both a mobility scooter and portable ramp from OrangeBadge with relative ease and little problem we then decided to buy an adjustable bed from them to help with my wife’s back problems. We ordered a superking adjustable twin bed with 6’6” mattresses (as I am 6’3”) on the 9th September 2022 and paid a 50% deposit. We were told of the warranty on the frame and the motors (different warranties) but with nothing in writing. The bed was delivered on 12th October but without the castors ! Obviously OrangeBadge had not organised a check that it was complete before delivery. The castors were delivered and fitted by an employee on his way home the next night who complained that he had not been aware it was a large bed and that they would be more difficult to fit. There was no paperwork with the bed - no actual receipt for the purchase, nothing with regards to the warranties (other than a general warranty statement for all their products on the Customer Order form, nothing specific for the bed) and nothing at all about use of the bed. We had ordered and paid for a long version of the bed (and the order was readily accepted) due to my height and the fact it would fit in the bedroom. When I measured the mattresses though they were only 6’3” and not the 6’6” ordered. When I queried this the salesman came back a few days later having spoken to the manufacturer and said that was the standard size and they didn’t do a longer mattress version despite taking our order. I had actually queried the length with the guy who had fitted the castors previously and his answer was that it gets longer when you lie on it !!!!!!!! Unfortunately as our old bed had been removed when this one was delivered we had no alternative other than to accept that we had been given incorrect information and that OrangeBadge had taken an order for a bed they could not provide, had taken the money for and was detailed on the Customer Order. For some weeks after the bed was delivered my wife’s back was no better at all and she still ended up sleeping in a chair in the lounge. As OrangeBadge were being no help at all despite the numerous calls and emails, I looked online at adjustable beds and found a website that gave instructions about how to adjust the slats for the various sleeping positions. Once I did this the result was dramatic and my wife now sleeps well. At no time did OrangeBadge ever volunteer any information about adjustments and when I asked why their answer was that the manufacturer (OneRehab) did not provide customer information (like slat adjustments, use of other bed adjustments for head and feet) and they weren’t going to either. A one page diagram of how to best adjust the slats would have done, perhaps they don’t have the necessary knowledge. Anyway, ever since delivery and despite many many emails to both the salesman Simon and Ben (who I believe is a director) asking for a proper receipt, specific guarantee information and usage/adjustment information booklet absolutely nothing has been forthcoming. In fact all I have had is a refusal to provide the documents/information. This has been the situation for over 6 months. It would appear that once they have your money they are not interested in giving support or learning from customer feedback at all. Being disabled is difficult and depressing enough as it is and we think that companies who sell products for the disabled should have empathy, understanding and do as much as possible to help and give requested support to their customers. OrangeBadge have comprehensively failed to do that with this expensive purchase and we are very disappointed with the experience and unfortunately will not be using them again.”

Helpful Report

“Bad customer service I accused abuse behaviour that which not true. Have no clue what they are doing when comes to repairs .”

Helpful Report

“Twice i have had to call to find out what is happening with regards to a mobility scooter repair Orange badge do not phone to let you know what is happening Three weeks keeping a scooter for a repair without a phone call is disgusting customer service”

Helpful Report

“Everything, rude people, bad driving, judgemental of my house, giving my kids dirty looks and are really scruffy”

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“We had a very dodgy salesman who gave my mum a kiss on the cheek as he left after we'd put the deposit on the stairlift. My mum only used the stairlift for two weeks and now we're having problems getting a refund on the warranty”

Helpful Report

“I bought a brand new mobility scooter for 1295. It has broken down twice. I accepted the first repair. The second breakdown is due to first repair not having been done fully. Ive been without the scooter for several weeks in all and the company are insist I accept the 2nd repair and ignoring my consumer rights. They are nice when they want your business but not as nice when things go wrong. they are now threatening to remove the scooter from their warehouse if I do not accept its return. disgusting way to treat sick. disabled and vulnerable customers.”

Helpful Report

“Once they have your money you are forgotten after sales service does not exist in this company, as for the maintenance woman can't relay a simple message not sure if it's poor training, laziness or plain stupid to ask an engineer to call me !! Not difficult is it.? They just don't care.”

Helpful Report

“Ordered a mobility scooter from them, paid deposit because they said it needed to be ordered. Three months later we rung them up several times, they eventually said it would take another three months to deliver it and laughed at my mum then hang the phone up.”

Helpful Report

“My previous review has been removed, I have not been contacted by orange badge to try and resolve my issue. Orange badge need to start resolving issues instead of ignoring them. After 3 months of trying to reason with them I have had to start reviewing.”

Helpful Report

Orange Badge Mobility Solutions is rated 4.7 based on 212 reviews