Orange Badge Mobility Solutions Reviews

Name: Orange Badge Mobility Solutions
Address: Orange Badge Mobility Services,Rise FarmCockshut RoadLewesEast SussexBN7 3PR, Lewes
Rating: 4.68

4.7 Rating 212 Reviews

92 %

of reviewers recommend Orange Badge Mobility Solutions

Company Reviews

Metrics

Info

4.7

Based on 212 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Orange Badge Mobility Solutions:

We know a thing or two about mobility. That’s because we’ve been retailing all types of mobility equipment from scooters to bathrooms for over 20 years. Those years of experience and expertise mean that today we’re proud to bring you the biggest range of mobility equipment in the South East, along with an unbeatable service that’s second to none.

However you place your order with Orange Badge, we take pride in the personal attention we give in understanding and meeting your needs, and always aim to exceed your expectations.

Visit Website

Phone:

03442 16 16 16

Email:

info@orangebadge.co.uk

Location:

Orange Badge Mobility Services,Rise FarmCockshut RoadLewesEast SussexBN7 3PR
Lewes
BN7 3PR

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Orange Badge Mobility Solutions 5 star review on 20th July 2021

Michael A

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My previous review has been removed, I have not been contacted by orange badge to try and resolve my issue. Orange badge need to start resolving issues instead of ignoring them. After 3 months of trying to reason with them I have had to start reviewing.”

Helpful Report

“Twice i have had to call to find out what is happening with regards to a mobility scooter repair Orange badge do not phone to let you know what is happening Three weeks keeping a scooter for a repair without a phone call is disgusting customer service”

Helpful Report

“Everything, rude people, bad driving, judgemental of my house, giving my kids dirty looks and are really scruffy”

Helpful Report

“We had a very dodgy salesman who gave my mum a kiss on the cheek as he left after we'd put the deposit on the stairlift. My mum only used the stairlift for two weeks and now we're having problems getting a refund on the warranty”

Helpful Report

“I bought a brand new mobility scooter for 1295. It has broken down twice. I accepted the first repair. The second breakdown is due to first repair not having been done fully. Ive been without the scooter for several weeks in all and the company are insist I accept the 2nd repair and ignoring my consumer rights. They are nice when they want your business but not as nice when things go wrong. they are now threatening to remove the scooter from their warehouse if I do not accept its return. disgusting way to treat sick. disabled and vulnerable customers.”

Helpful Report

“Ordered a mobility scooter from them, paid deposit because they said it needed to be ordered. Three months later we rung them up several times, they eventually said it would take another three months to deliver it and laughed at my mum then hang the phone up.”

Helpful Report

“The after sales service is not the best, promise to call you back then don't,once you do get to talkto them you wait days for someone to come round leaving you stuck at home”

Helpful Report

“Bad customer service I accused abuse behaviour that which not true. Have no clue what they are doing when comes to repairs .”

Helpful Report

“Once they have your money you are forgotten after sales service does not exist in this company, as for the maintenance woman can't relay a simple message not sure if it's poor training, laziness or plain stupid to ask an engineer to call me !! Not difficult is it.? They just don't care.”

Helpful Report

“I ordered two reclining chairs by phone and was told that they were in stock and would be delivered a week later. When the following week I had not heard from them, I phoned and was told there was a delay with the supplier but delivery would be by the end of the next week. When they still had not contacted me when the chairs had not arrived, I had to phone again and was informed finally they would be with me the start of the following week. The chairs arrived in delivery window and are fine and the delivery guys were helpful and friendly. The frustrating part and lower rating is because no one kept me informed, I having to chase them to find out what was happening.”

Helpful Report

“Few problems to begin with but resolved quickly and satisfactorily.”

Helpful Report

Orange Badge Mobility Solutions is rated 4.7 based on 212 reviews