Having already purchased both a mobility scooter and portable ramp from OrangeBadge with relative ease and little problem we then decided to buy an adjustable bed from them to help with my wife’s back problems. We ordered a superking adjustable twin bed with 6’6” mattresses (as I am 6’3”) on the 9th September 2022 and paid a 50% deposit. We were told of the warranty on the frame and the motors (different warranties) but with nothing in writing. The bed was delivered on 12th October but without the castors ! Obviously OrangeBadge had not organised a check that it was complete before delivery. The castors were delivered and fitted by an employee on his way home the next night who complained that he had not been aware it was a large bed and that they would be more difficult to fit. There was no paperwork with the bed - no actual receipt for the purchase, nothing with regards to the warranties (other than a general warranty statement for all their products on the Customer Order form, nothing specific for the bed) and nothing at all about use of the bed. We had ordered and paid for a long version of the bed (and the order was readily accepted) due to my height and the fact it would fit in the bedroom. When I measured the mattresses though they were only 6’3” and not the 6’6” ordered. When I queried this the salesman came back a few days later having spoken to the manufacturer and said that was the standard size and they didn’t do a longer mattress version despite taking our order. I had actually queried the length with the guy who had fitted the castors previously and his answer was that it gets longer when you lie on it !!!!!!!! Unfortunately as our old bed had been removed when this one was delivered we had no alternative other than to accept that we had been given incorrect information and that OrangeBadge had taken an order for a bed they could not provide, had taken the money for and was detailed on the Customer Order. For some weeks after the bed was delivered my wife’s back was no better at all and she still ended up sleeping in a chair in the lounge. As OrangeBadge were being no help at all despite the numerous calls and emails, I looked online at adjustable beds and found a website that gave instructions about how to adjust the slats for the various sleeping positions. Once I did this the result was dramatic and my wife now sleeps well. At no time did OrangeBadge ever volunteer any information about adjustments and when I asked why their answer was that the manufacturer (OneRehab) did not provide customer information (like slat adjustments, use of other bed adjustments for head and feet) and they weren’t going to either. A one page diagram of how to best adjust the slats would have done, perhaps they don’t have the necessary knowledge. Anyway, ever since delivery and despite many many emails to both the salesman Simon and Ben (who I believe is a director) asking for a proper receipt, specific guarantee information and usage/adjustment information booklet absolutely nothing has been forthcoming. In fact all I have had is a refusal to provide the documents/information. This has been the situation for over 6 months. It would appear that once they have your money they are not interested in giving support or learning from customer feedback at all. Being disabled is difficult and depressing enough as it is and we think that companies who sell products for the disabled should have empathy, understanding and do as much as possible to help and give requested support to their customers. OrangeBadge have comprehensively failed to do that with this expensive purchase and we are very disappointed with the experience and unfortunately will not be using them again.