One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,508 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,508 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so impressed with the service I received from one call today when I broke down, they answered my call really quick, and helped me log my rescue request on the really easy to use online portal, I received a text advising a recovery truck was on its way and to expect it within the hour, I then received further text where I could track my recovery vehicle, but he arrived within 20 mins and took me home, amazing!”

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Posted 5 years ago

“Difficulty in locating me owing to no WiFi area; and then charged £60 to have me towed away off main road; I was told they would give me a list of garages that maybe able to help as they couldn't do anything to help - before agreeing to have me towed home if I paid £60”

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Posted 5 years ago

“Very helpful and quick to help Joe was was very pleasant and cheerful and happy to help well done”

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Posted 5 years ago

“she did what it says on the can.”

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Posted 5 years ago

“Lovely and friendly, probably be lost without her finding my location”

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Posted 5 years ago

“Recovery organised with minimal fuss. Although I had to wait a while the recovery driver was brilliant. He was very helpful and soon got me back on the road.”

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Posted 5 years ago

“Very efficient from logging my breakdown someone was with me and I was driving away within the hour”

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Posted 5 years ago

“Called for a breakdown,the lady I spoke to was very helpful and dealt with my call in a very professional way. The breakdown man arrived within 40 mins. And sorted my problem straight away.great service. Thank you.”

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Posted 5 years ago

“Very polite and cheerful on the phone made the whole process very easy to report and gain the appropriate help that was needed.”

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Posted 5 years ago

“Arrived for a 'Home Start' within half an hour after reporting flat battery. Grateful advice my engineer who recommended driving straight to Halfords who replaced battery. All done in 2 hours and on the road again.”

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Posted 6 years ago

“Called out twice now first time said would arrive in 90 mins and arrived after 4 hours with the wrong size recovery. Now awaiting again, said would be here in 60 mins, didn't arrive so called and told another 30 mins. Am not renewing with them.”

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Posted 6 years ago

“Got through quickly, arrived when they said and got the car going.”

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Posted 6 years ago

“The handling of the call was fine, and a local roadside guy attended in the time frame specified. However he didn’t have the relevant equip. To analyse the problem and couldn’t fix it. As I was a significant distance away from home, I called the AA and joined and had an officer attend within the hour. He had the right equipment to analyse, identified the issue and knew a fix to get us up and running again. Without this I would have been looking at getting the car back home from a York to Essex. So bottom line for me on this experience is the One Call rescue agents aren’t up to the same standard as the AA, so will stick with them in future.”

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Posted 6 years ago

“Very happy, Thank you.”

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Posted 6 years ago

“It arrive on time with a very helpful driver. A good experience for me. I am glad I added it on my policy.”

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Posted 6 years ago

“Customer SM1 very helpful and understanding would recommend them.”

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Posted 6 years ago

“Very helpful and understanding”

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Posted 6 years ago

“Customer agent SM1 gave excellent service on the phone and was very helpful and I had a very quick response from the breakdown team who managed to get the car going. Everyone was very professional and friendly and nothing we too much trouble thank you.”

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Posted 6 years ago

“Despite Covid situation, the break down call was handled quickly and recovery van arrived at the time indicated. Appreciate the hassle free & professional service. Full marks to One call.”

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Posted 6 years ago

“Really easy process, the lady I spoke to you was very nice, only took about 5 mins on the phone. I quickly received a text with the time the recovery vehicle would get to me. The guy that came out to me, was also very helpful. Really good service!!”

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Posted 6 years ago

One Call Rescue is rated 4.7 based on 4,508 reviews