One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,733 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.6

Based on 3,733 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 25th October at approx 3pm we broke down on the A23 12 miles from Portsmouth, One Call was absolutely brilliant, arrived at 5pm, loaded us onto the lorry and got us home to London by 8pm. Why have I given 1 star? i would have given none if i had the option, why? On 7th April 2026 at 11am we broke down again on the M6 Toll just south of Birmingham, I got through to One Call at 11:57 and requested assistance, at 1pm we were told that we had to source a garage within 50 miles of our breakdown location for free recovery, we managed to contact four garages but none of them were able to take our car in. I got back in touch with One Call and was told that a vehicle would be with us in around 1 hour but, it could be as late as half past six. I asked to be recovered to my home address but was told there would be a £300 excess charge to take me to London. I asked why I had to pay anything as I didn't have an excess on my policy, I was amazed to be told that I only had free recovery to my home address if I couldn't be taken to a garage during working hours. I pointed out that even if we could get to a garage it would be too late for the car to be repaired so was I supposed to sit with my wife our suitcases and bags outside the garage until the next morning, I also pointed out that the recovery truck may not be with us until 6:30pm which is out of hours so I should be able to be taken home without excess fees. I was told this didn't apply as I hadn't sourced my own repairer and it is not One Calls job to find a garage. I finally agreed to pay the excess and be recovered to my home address. From this point it got worse. At 5pm the recovery vehicle arrived and loaded us on board, the driver asked where we were going to, I told him London and he asked if it was inside the M25, I told him about 4-5 miles inside to which he replied "This vehicle is to big to go inside the M25 circle we will have to get you on a smaller vehicle at which point he contacted his base who told him to take us to their yard in Wolverhampton nearly a hour away in the wrong direction. We finally got transferred to a transit size vehicle and was on our way at around 6:30pm facing a four hour trip home, we were not offered any refreshment or toilet facilities at any time from being rescued to getting home at gone 10pm when we arrived at our local repairer. On arrival at the garage the recovery driver refused to drive down the road by the garage (stating it was too narrow for his truck regardless of the fact that vehicles much larger eg Dustcarts travel along the road frequently) preferring to drop our vehicle on the corner of a junction half in a parking bay and half on a yellow line where the restrictions came into force at 8am the following meaning I had to make my own arrangements to get it moved to a legal position before that time, My entire experience was a horror, my wife and I sat on the side of the M6 motorway for 6 hours with no toilet, no food and just one flask of coffee, we had no help or empathy from One Call Breakdown just demands for money to get us home, the complete opposite to our previous experience some 6 months before. This was all followed by a 5 hour journey to our destination only to have our vehicle (which was undrivable) in a location that was soon to become illegal. We finally arrived in our home at 11:15pm tired, cold, thirsty and hungry after being collected from where we'd been left with our vehicle.”

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Posted 4 months ago

“We broke down close to Cambridge train station after 11 pm and we got an estimated time for the rescue car at 5:34 in the morning. Obviously we were not waiting for that long and we sorted out the issue ourself. We made a complaint about this more than a week ago, but we have not get any response, yet.”

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Posted 4 months ago

“★☆☆☆☆ Extremely disappointing experience. The mechanic arrived, ran through a handful of very basic checks — all of which I had already carried out myself — and then had nothing further to offer. Within about 15 minutes, he concluded it was likely an ECU issue, which is the usual vague, catch-all diagnosis that immediately creates unnecessary anxiety due to the potential severity, complexity and time off the road. It was clear this wasn’t an ECU fault, yet no effort was made to investigate beyond the obvious or apply any deeper diagnostic reasoning. There was little sense of urgency, ownership, or genuine problem-solving — just a quick exit once the easy options were exhausted. No further recommendations aside from take it into a mechanic. What’s particularly concerning is the complete lack of awareness of the wider impact. This isn’t just about a vehicle being off the road — it’s about the significant psychological distress that comes with suddenly losing independence, mobility, and control over daily life. For professionals like healthcare clinicians, this disruption extends far beyond the individual: patients are affected, appointments are missed, care is delayed, and the knock-on consequences ripple outward. Mechanics need to recognise that they are not just fixing machines — they are dealing with people in genuinely stressful, often high-dependency situations. A more thorough, engaged, and accountable approach is not optional; it is essential.”

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Posted 4 months ago

“The rescue man was excellent, when he got to me. He was sent to the completely wrong location . I could not contact one click to check on my status as only phone number states it is for new claims only and the live chat was no help at all. Plus I thought recovery was part of my policy, but I had to pay £55. Overall a very bad experience and I will not be renewing my policy when it ends. DREADFUL.”

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Posted 4 months ago

“Breakdown turned up and as it was a Sunday and couldn't book into garage he took my car to my house and advised to get onward travel to garage the next day. Tried that and one call refused . I had to pay to take it to garage privately.”

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Posted 4 months ago

“Terrible service. Will never use again.”

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Posted 5 months ago

“The recovery was not organised. I was not kept informed of all the changes, had one recovery van came quickly but dropped me in a place where a second van was supposed to pick me up, but it took 4 hours for them to contact the company.”

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Posted 5 months ago

“Your breakdown assistance has obviously changed. Used it in the past no issues. Firstly I was told to go through the customer portal which only had my house insurance listed and could not report breakdown so had to ring again and someone manually input it for me. A third party came out and said I needed a new battery and to ring you back in the morning. I was then told that you did not deal with 3rd party providers and all you could do was take me to a garage. I am disabled and this was of no help. this was not the service I had in the past. There should be a dedicated telephone number for breakdowns as you are supposed to have a service 24/7. I doubt I shall renew with you this year.”

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Posted 5 months ago

“Vehicle transported to garage and was left with damage to front of car”

One Call Rescue 1 star review on 10th March 2026

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Posted 5 months ago

“Man not a mechanic said he’d been called out for a flat battery not true battery still has power didn’t know where to start on this. Would it be an old car said if I’d been in the AA they would’ve probably fixed it he needed to get home. He had ordered his tea taken round to Garage. What a shock they got this morning but not geared up for classic cars so now just sitting on roadside as they need the parking space in their garage. very tired and upset. auto electrician coming out tomorrow to see if he can help. May need your help again to get my car from B to a would’ve really out if you had sent a mechanic like your driver said. Lewis on phone very helpful Put me through to payments £20 paid but don’t know why ?????”

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Posted 5 months ago

“Called at 1015 am breakdown arrived at 1430 hrs , couldn't start van and as I had said it was a flat battery he couldn't recover me , had to call again and report another breakdown eventually recovered at 1530 pm”

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Posted 5 months ago

“The person on the phone input my telephone number incorrectly despite it being in front of him on a screen. This meant the break down service couldn’t contact me resulting in him turning up and leaving. I then had go through the entire process again and book another call out . The call out operative that eventually arrived only wanted to start my van and nothing else . The issue was the alternator, I luckily made it to my local garage despite having no electrical power and the vehicle nearly stalling on several occasions. I will never insure with this company ever again and suggest anyone reading this look elsewhere for insurance cover . Incredibly poor service from all involved.”

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Posted 5 months ago

“I'm sorry but I honestly dont think this guy was a mechanic..he couldn't diagnose what was wrong with my car he tried charging the battery with 3 different types of chargers ..but had to then go to his truck to try and charge them from his truck he was not very interactive and didn't seem knowledgeable with anything to do with car then he tried again to charge mine but bought 3 different battery charging boxes out and then just stood there saying I dont really know ...your wheels are jammed ....also he asked me to sign something on his phone but he couldn't do that either so I HAVENT SIGNED ANYTHING just incase he as done it without my consent......after he had left ..still with my car not working ....I took my handbrake off and the car move so the wheels were not jammed ......I definitely haven't a clue if this guy from greenfield recovery is a mechanic so no help what so ever ! Given he was my first option to fix or recover im now wondering what my options are as I think I've just wasted a call out ! Perhaps you could advise..Kind regards Yvette Hansford”

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Posted 5 months ago

“Rang to report breakdown at 9.30am. Was told would be dealt with by 10.55am. waited untill 11.25 as no show, no text no contact at all. Was then told it would be 1.30pm. As no texts or contact decided to ring and check and was told it would now be 3.30pm. I had been stuck without food, water for a very long time so was not happy it would be well over six hours from first call. I explained how upset I was, as I could not feel safe it would be 3.30pm as might be changed again to 5.30pm. during all this there was no texts, calls or information given to me. I understand things can go wrong but five hours is NOT acceptable. I had to arrange my own collection which I done within 15mins and was picked up and taken to destination. It was a very bad and stressful day for me.”

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Posted 6 months ago

“I rang at 16.00 and told that the operator would be with me an 17.50. I contacted you and was told they would arrive within 15. 30 mins. He didn't come until after 7.30 and I had been left waiting for 3.5 hours in the cold. The car couldn't be fixed and told that a tow truck would arrive in the next half hour. 45 minutes later it still hasn't arrived and I rang you again and was informed that a tow truck would not be coming until the next day and I would need to contact yourselves the next day I've done this and informed that a tow truck would arrive approximately 1.40 minutes later. I have paid for a gold standard policy and frankly that's a joke I am going to lodge a formal complaint and ask for a refund and cancel my cover because the service is substandard. I am still waiting for a tow truck to arrive”

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Posted 6 months ago

“There within 20 mins Excellent service Car started No complaints with that!”

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Posted 6 months ago

“I broke down in a car on my own. I rang the breakdown number but was then sent a link to submit my breakdown. I could not access the link or get a signal so was stranded. I had to ring again and demand that you sort the breakdown asap from the phone number as the police said if I don't get my car moved ASAP they will move it at a large cost. Once the caller activated my breakdown the recovering truck came within an hour and recovered me to my garage.”

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Posted 7 months ago

“You took nearly three hours longer than you initially said”

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Posted 7 months ago

“I need help just once in the last 10 years when my astra break down. They kept rescheduling the estimated time of the arrival of the recovery technician, had to wait MORE than 5 hours when a 30 years old ford truck arrived which was not able to lift my car safely, nor was the technician able to get my car running so I was completely let down, car was left in a paid carpark. This is One Call "Help" thank you!!”

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Posted 7 months ago

“Tf3 was brilliant what a lovely man he made me feel safe hope they are all as brilliant as him thank you”

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Posted 8 months ago

One Call Rescue is rated 4.6 based on 3,733 reviews