One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,539 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.6

Based on 3,539 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service recovered in under an hour.”

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Posted 3 years ago

“I had an engine failure and Within minutes of calling one call they directed me on how to report a breakdown. They then quickly checked the information to make sure they had the correct location and issue with the vehicle. They understood that having my two children with me that it was a stressful situation and dealt with it quickly. Within minutes we had a recovery truck booked and on route. The truck was with us within 20mins. The recovery driver was very friendly and informative. Within an hour of breaking down we were on our way home.”

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Posted 3 years ago

“I had a tyre puncture and needed a tow to my nearest tyre garage. The lady at One Call asked me to phone the garage first to check the tyre for my model was in stock and then phone back to request the tow. The phone was answered promptly both times I called and the lady was very courteous and helpful. Mike the tow truck man arrived within the time frame of one and half hours and took me swiftly to the garage along with my two dogs! It was a very smooth process and took away my anxiety. Many thanks!!”

One Call Rescue 5 star review on 9th October 2022

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Posted 3 years ago

“Amazing! From initial call to problem solved one and a half hours! Such a nice young man and so helpful and informative. No hesitation in saying a 5 star service. Many thanks”

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Posted 3 years ago

“Flipping fantastic. Really helpful and speedy. Very patient call handler. Thank you”

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Posted 3 years ago

“Very sceptical of services that come as an add on i.e. Bank Accounts and travel insurance and the like. The cost of the original insurance was not to be looked over so ended up with the basic breakdown cover, never the less after 11 months of cover broke down on an elevated section of dual carriage way. Made the call and was given a link to book the breakdown, now I'm a bit of a techno dinosaur but it was easy to use and text replies came quickly with an ETA, which was within an hour of logging the call and to my surprise the recovery vehicle was with me in half that time. Recovery carried out by an excellent operative that understood Classic Motorcycles and could not be more helpful and friendly.”

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Posted 3 years ago

“I broke down today and I cannot praise this company enough,, from speaking to John who took my breakdown call to the driver who recovered me and took me to my local garage all within one and a half hours,, I highly recommend this company they are second to none.the communication was perfect and I had updates all the way,, great job everyone and thank you”

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Posted 3 years ago

“Had to call to report my car breaking down but there is no contact number. I had to fill in a form. I managed to then get it started. Onecall required a £20 fee for this. Because I called the recovery company and cancelled it oncall left me a missed cal. When speaking to them they agreed to refund it as a goodwill gesture as the recovery company has not yet dispatched their truck. I spoke to a nice pleasant agent called Suraj who couldn’t have been any more helpful throughout.”

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Posted 3 years ago

“Very kind lady helped with calling out an agent for me and spoke slow and clear for me because I am deaf.”

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Posted 3 years ago

“Really impressed with the service received! Very helpful and patient with a problem we had, nothing was too much trouble!!”

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Posted 3 years ago

“The young lady I spoke to yesterday was the same one I have just spoken to in order to arrange recovery to my chosen garage. I didn’t get her name but she was so pleasant and helpful that I told her their service is excellent. I would recommend One Call to anyone needing insurance and breakdown services; well done and thank you. Vic Jackson on behalf of my wife, the policy holder.”

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Posted 3 years ago

“Treated very courteously and made to understand the procedure easily”

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Posted 3 years ago

“Dealt with very curtiously and explained everything for me to understand”

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Posted 3 years ago

“Great service , locally used recovery company who were with me within the hour.”

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Posted 3 years ago

“Very effective operator calm and friendly highly efficient service thank you”

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Posted 3 years ago

“Very prompt, helpful and reassuring. Thank you.”

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Posted 3 years ago

“Very efficient and helpful. Recovery turned up almost at the expected time - so all good.”

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Posted 3 years ago

“Very helpful on phone call, though had to call back because my phone would not open text thingy that pinged. When I called back and explained, very helpful again. Told I could expect up to a 2-hour wait which is fair enough, however, breakdown man arrived within 20 mins/half-hour. Sorted. Thank you.”

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Posted 3 years ago

“First time we’ve needed breakdown. Called 3.06pm. Text received to confirm assistance on way, would be with us by 4.15pm. Assistance arrived 3.50pm. All sorted by 4.10. Brilliant service.”

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Posted 3 years ago

“Well what can say, we broke down and was recovered in a matter of an hour or so.. many thanks for your very prompt service better than some other companies my son was waiting about 8hours to be recovered by another company last year. I am very happy with your service from customer service to Ryan the breakdown recover guy, he was great. Many thanks to all.”

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Posted 3 years ago

One Call Rescue is rated 4.6 based on 3,539 reviews