One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.65

4.7 Rating 4,016 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,016 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The guy who picked me up was professional , sympathetic and helpful”

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Posted 7 months ago

“Overall customer service was very helpful and the Breakdown service arrival was quicker than expected. But do we really need to listen to the recording’s when you have had a breakdown in freezing temperatures.Give us a human being to assist us .”

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Posted 7 months ago

“Rang to report breakdown at 9.30am. Was told would be dealt with by 10.55am. waited untill 11.25 as no show, no text no contact at all. Was then told it would be 1.30pm. As no texts or contact decided to ring and check and was told it would now be 3.30pm. I had been stuck without food, water for a very long time so was not happy it would be well over six hours from first call. I explained how upset I was, as I could not feel safe it would be 3.30pm as might be changed again to 5.30pm. during all this there was no texts, calls or information given to me. I understand things can go wrong but five hours is NOT acceptable. I had to arrange my own collection which I done within 15mins and was picked up and taken to destination. It was a very bad and stressful day for me.”

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Posted 7 months ago

“Speedy responses by the breakdown service. Friendly and got job done.”

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Posted 7 months ago

“Lovely guy, Tony, from Automania, took me to a tyre shop. It took him 4 hours in heavy traffic, because of severe rain. Tyre shop, Whitton Tyres, fixed a new tyre for my car in 15 minutes. I didn’t have to wait at all.”

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Posted 7 months ago

“I rang at 16.00 and told that the operator would be with me an 17.50. I contacted you and was told they would arrive within 15. 30 mins. He didn't come until after 7.30 and I had been left waiting for 3.5 hours in the cold. The car couldn't be fixed and told that a tow truck would arrive in the next half hour. 45 minutes later it still hasn't arrived and I rang you again and was informed that a tow truck would not be coming until the next day and I would need to contact yourselves the next day I've done this and informed that a tow truck would arrive approximately 1.40 minutes later. I have paid for a gold standard policy and frankly that's a joke I am going to lodge a formal complaint and ask for a refund and cancel my cover because the service is substandard. I am still waiting for a tow truck to arrive”

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Posted 7 months ago

“Very quick response to my request for breakdown assistance. Along with regular communication to advise on time scales. The mechanic was polite, courteous and ensured I was ok, fully explaining everything and making recommendations. Great service thank you Pappa Bear!”

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Posted 7 months ago

“The process was very simple and efficient to follow. Very helpful staff in n the phone and the breakdown service was very good from pickup to drop off.”

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Posted 7 months ago

“My breakdown was at home, the truck was with me earlier than estimated time, which was great and my problem sorted within minutes! Very friendly and professional service!”

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Posted 7 months ago

“Absolutely perfect service Friendly understanding And perfect care taken Thank you for the service”

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Posted 7 months ago

“Arrived at the time he told me he would professional service”

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Posted 7 months ago

“BA3 was Quick and reliable. Very pleased to be rescued on a cold winters evening.”

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Posted 7 months ago

“What an amazing rescue service. Knowledgeable, informative with a 'can do' positive attitude. No judgement, made the whole process as easy as possible. Thank you.”

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Posted 7 months ago

“Very good quick and professional”

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Posted 7 months ago

“Superb service, calm and proffessional at a time of high stress, easy to sort, very impressed”

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Posted 7 months ago

“Very happy with outcome, yet puzzled why i had to pay £20 fee.”

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Posted 7 months ago

“Very quick and efficient service thank you.”

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Posted 7 months ago

“Very speedy, helpful and professional”

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Posted 7 months ago

“Thank you for your services”

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Posted 7 months ago

“Quick, efficient and easy to comprehend. Very helpful and pleasant.”

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Posted 7 months ago

One Call Rescue is rated 4.7 based on 4,016 reviews