Oasis Pools & Hot Tubs ( Kent ) Reviews

Name: Oasis Pools & Hot Tubs ( Kent )
Address: The Showroom, Foxborough Hill, Woodnesborough, Eastry,, Sandwich
Rating: 4.92

4.9 Rating 53 Reviews

98 %

of reviewers recommend Oasis Pools & Hot Tubs ( Kent )

Company Reviews

Metrics

4.9

Based on 53 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

Anonymous

Anonymous // 01/01/2019

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“Words cannot express how amazing the team are everyone plays their part in delivering a personal, tailored but more importantly exceptional service. If you are debating where to go. Do not look anywhere else. We cannot thank you enough from beginning to enjoying our hot tub you have all been fantastic.”

Helpful Report

Posted 5 months ago

“I can’t say how happy we are, Sam from the start made us feel welcome and helped us find the perfect hot tub for our needs. Sam also kept us informed and passed on delivery instructions perfectly for the day of delivery. Dan our surveyor came out and was very professional and explained what we would need to do for the hot tub to be installed in the spot we wanted it to go. Day of fitting was exemplary, Gary the installer came down from Essex arriving earlier than expected. Dan arrived in good time and the set about installing our hot tub. I can not be happier with our install and will be recommending Oasis pools & Hot Tubs (Kent) to everyone we know. Thankyou everyone involved. Paul and Emma Burton”

Helpful Report

Posted 7 months ago

“We couldn't be happier with our new swimspa. The service and support from Oasis made a huge difference . Everything from the initial consultation to the installation went very smoothly. The team were helpful and friendly throughout the process. A great company offering outstanding, personalised support and service.”

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Posted 11 months ago

“My husband and i are very happy with the service we recieved from Dan in the showroom, he was very knowlegable and answered all of our questions. The service from Dan in the showroom to Dan the surveyer and fitter went very smoothly they could not do enough for us , all in all we are very happy with our new hot tub and could not of asked for better service Many thanks Sue & Jim”

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Posted 1 year ago

“Very very helpful nothing was too much trouble highly recommend”

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Posted 1 year ago

“Fantastic service from Daniel and his team. From the minute we stepped into the showroom and went through each hot tub, Daniel's excellent knowledge we decided on our tub. The delivery and set was truly outstanding by Dan and his team. I highly recommend Oasis Pools & Hot Tubs (Kent) Thank you for your excellent service. From a very happy Hot tub owner.”

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Posted 1 year ago

“A big thank you to Dan. I ordered a part that unfortunately the main distributor sent out the wrong part. One phone call (I only made the one!!!!) to Dan and he was on the case. Within a few hours he had resolved the problem, organised a courier to return the part and organised a replacement. He kept me informed at every step and kept checking with the supplier that there was no hold ups or problems their end. The after sales service of Dan and Oasis pools is outstanding and in a league well above anything I have experienced before, I highly recommend them.”

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Posted 1 year ago

“We had researched on line and chosen our prefered hot tub before visiting the show room, but still went in and met Dan who was super helpfull, answered all our questions and helped us confirm our choice. From then on the order, survey and install went like clock work with everything arranged to suit our prefered dates. The install was not only very smooth but also included comprehensive instruction on how to get the best out our tub. We really couldnt have asked for more.”

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Posted 1 year ago

“Excellent and comprehensive service from start to finish, great communication, responsive and highly supportive to us as first time hot tub owners. Thank you to Dan and Coral for your patience and expert advice!”

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Posted 2 years ago

“Everything was so easy from start to finish when purchasing our hot tub! First the information about the different tubs was so well delivered we were then able to pick the right hot tub for us! We were kept up today with delivery times at all stages! Delivery was done exceptional and the information about what we need to do to keep the hot tub running was delivered with such knowledge and easy to understand! We had a few issues after the installation which were so quickly responded and resolved, making the service given 5 stars! Would definitely recommend the hot tub and the company!”

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Posted 3 years ago

“From start to installation the service from Coral and Dan has been first class. Friendly service, expert advice and constant communication saw the successful installation of a Reef Spa. And the ability to phone Oasis for further advice is the icing on the cake. Thoroughly recommended.”

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Posted 3 years ago

“Having visited several hot tub showrooms locally, we found Oasis to be by far the best option. Coral was able to recommend the perfect hot tub and went above and beyond to ensure installation at our new address in a timely and efficient manner. On the day of installation Dan was very knowledgeable and helpful. Would highly recommend Oasis.”

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Posted 3 years ago

“We are thrilled with our new Reef Spa! The service from Oasis was top notch, from the first visit to their showroom (where my daughter & I could get in each tub to find the perfect one for us 😁), to the site survey, to the speedy delivery time to the full installation. Dan even came out the day after installation to check on the spa as I had done something stupid! We have used it every day since. If you're after a spa, I can't recommend this family run business enough, super friendly and very knowledgeable about their products. Defo 5 stars from us!”

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Posted 3 years ago

“Couldn’t be happier with the service Coral and Dan have done for me. The hot tub is just amazing! The aftercare is great too. Checking in that everything is going ok. Highly recommended 5***** Thank you very much.”

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Posted 3 years ago

“Absolutely love my tub, great customer service, delivery and installation from Oasis.”

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Posted 3 years ago

“An amazing experience, right from the first gleam in the eye visiting the showroom, getting recommendations from Coral, to realisation and basking in the pool and hot tub a year or so later (planning permission issues, not Oasis problem!) Superb and efficient after-sales and maintenance service too. Thanks so much to you all, Coral, Dan, Siân and Sam - I feel you have become firm friends.”

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Posted 3 years ago

“Really struggled with the pool this year, everything we tried wasn’t working!! Took a sample of water to a very helpful lady at oasis, she tested the water told us what we needed and sold us the products to solve our problem pool. This was yesterday and no longer green😬 couldn’t be happier with the service . Today we are hoovering then putting in the The relax stabilising tablets which will take the cloudiness away . Thankyou so much oasis . One happy costumer.”

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Posted 3 years ago

“I arrived to a woman sales standing at the top of the stairs assuming a ratherer indignant approach toy arrival, she was unable to demoint the stairs to assist andanaged to point but appeared reluctant for me to look at any of the items on show, that also had no prices. Absolute abismal customer care, after a covid pandemic I imagined everyone would be placing emphasis on customer care and service, however I suggest if you want this, don't shop here.”

Helpful Report

Posted 3 years ago

Hi Deborah, We're really dissapointed to have recieved our first negative review, but more importantly we're gutted that you've left our shop feeling you've not recieved our usual 5* service. The reason we sometimes stand on the stairs is to allow our customers to freely move around the store whilst maintaining social distancing. This is for your safety and the safety of our staff during the pandemic. We appreciate that this may have come across as standoffish (especially as you can't see our usual smiles behind the mask!) and will make sure we explain this to our customers in future to avoid any confusion. We do have display prices on the information stands for our hot tubs, and price lists available for the pool and hot tub supplies. Please accept our apologies that this was not clear. We'd love to invite you back in to the shop sometime to discuss what we can improve on, and hope you'll give us another chance to show you we care deeply about our customers and the service we provide. As a small family business it's everything to us! Kind regards, Sam and the team at Oasis.

Posted 3 years ago

“Excellent service on going help always available with amazing customer service”

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Posted 3 years ago

“So I ordered in June 2020, after a visit to the show room no forced sale pitch, plenty of information I ordered the tub for us, due to COVID big delay however Coral emailed me and updated me all the way. My lovely tub arrived today 10th feb 2021 great service, instructions, perfect planning. I feel fabulous knowing I have a local company giving me support, and after care for years to come. Thankyou so much Rachel Holden”

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Posted 3 years ago

Oasis Pools & Hot Tubs ( Kent ) is rated 4.9 based on 53 reviews