Oasis Pools & Hot Tubs ( Kent ) Reviews

Name: Oasis Pools & Hot Tubs ( Kent )
Address: The Showroom, Foxborough Hill, Woodnesborough, Eastry,, Sandwich
Rating: 4.92

4.9 Rating 52 Reviews

98 %

of reviewers recommend Oasis Pools & Hot Tubs ( Kent )

Company Reviews

Metrics

4.9

Based on 52 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

01304 619705

Email:

sam@oasispoolproducts.co.uk

Location:

The Showroom, Foxborough Hill, Woodnesborough, Eastry,
Sandwich
CT13 0NY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I arrived to a woman sales standing at the top of the stairs assuming a ratherer indignant approach toy arrival, she was unable to demoint the stairs to assist andanaged to point but appeared reluctant for me to look at any of the items on show, that also had no prices. Absolute abismal customer care, after a covid pandemic I imagined everyone would be placing emphasis on customer care and service, however I suggest if you want this, don't shop here.”

Helpful Report

Posted 2 years ago

Hi Deborah, We're really dissapointed to have recieved our first negative review, but more importantly we're gutted that you've left our shop feeling you've not recieved our usual 5* service. The reason we sometimes stand on the stairs is to allow our customers to freely move around the store whilst maintaining social distancing. This is for your safety and the safety of our staff during the pandemic. We appreciate that this may have come across as standoffish (especially as you can't see our usual smiles behind the mask!) and will make sure we explain this to our customers in future to avoid any confusion. We do have display prices on the information stands for our hot tubs, and price lists available for the pool and hot tub supplies. Please accept our apologies that this was not clear. We'd love to invite you back in to the shop sometime to discuss what we can improve on, and hope you'll give us another chance to show you we care deeply about our customers and the service we provide. As a small family business it's everything to us! Kind regards, Sam and the team at Oasis.

Posted 2 years ago

Oasis Pools & Hot Tubs ( Kent ) is rated 4.9 based on 52 reviews