Oak Furniture Superstore Reviews

Name: Oak Furniture Superstore
Address: Kinetic Business Centre, Borehamwood, Elstree, Hertfordshire
Rating: 4.45

4.5 Rating 82 Reviews

87 %

of reviewers recommend Oak Furniture Superstore

Company Reviews

Metrics

4.5

Based on 82 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dining table & chairs we ordered are a gorgeous piece of furniture that fits in our family home perfectly. However it took the delivery company three separate days to deliver the item (first the chairs, then the table legs & lastly the table). Subsequently this has unfortunately put us off of ordered from Oak Furniture Superstore again, even though we are desperate for more furniture to finish our new home.”

Helpful Report

Posted 5 years ago

Hi Laura, We are very sorry for the experience you have had with our couriers, which we will review in full. We have just tried to call you, to apologise more appropriately and we hope to speak with you soon, We are pleased to hear that you like your items once received and thank you for this feedback.

Posted 5 years ago

“Chairs good quality but fixing nuts missing. Had to go and buy them. Not happy that the packs were not checked before shipping.”

Helpful Report

Posted 5 years ago

Hi Andrew, I am really sorry that you were missing fittings from your items. We do have these available and can send them to customers if we are notified that they are missing. I will contact you now to discuss this further, I am sorry for any inconvenience caused.

Posted 5 years ago

“The product themselves are amazingly nice, sturdy and very good quality, easy to assemble and basically all you need. Actually this is our 2nd purchase for a table and chairs for our home. The only reason the rating is 3 and not 5 is due to the poor choice for delivery company. Our package has been delivered by Panther, which is by far one of the worst delivery companies in the UK. The whole delivery process has been stressful, and required me making quite a few calls to find out what went wrong and where is my package. Because we had the 2nd to last delivery of the day and it got quite late without any updates, I was expecting the delivery to be cancelled without any notice, but fortunately for us it came...about 4 hours late. As a customer I'd like to have a choice to go for a better delivery company, even at an extra cost, rather than going thorough the same stress again.”

Helpful Report

Posted 6 years ago

Thank you for your review and feedback. We are sorry for the stressful situation caused by the delivery company and all this feedback will be passed on accordingly. We are however, pleased that the furniture was delivered in the end and you are indeed pleased with everything. I have been informed that Customer Service have contacted you and we do hope to see you return to us for future purchases.

Posted 6 years ago

Oak Furniture Superstore is rated 4.5 based on 82 reviews