Oak Furniture Superstore Reviews

"Really happy with my furniture would definitely recommend"

Posted 4 months ago

Thank you Louise for the lovely review. We are glad you are happy with your furniture and that you would recommend us to your family and friends.

Posted 4 months ago

"Excellent quality sofa that looks far more expensive than the price I paid. Love it!"

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Posted 4 months ago

Thank you Lisa for your positive review, we are glad that you are happy with the quality and look of the sofa.

Posted 4 months ago

"All went smoothly"

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Posted 4 months ago

Thank you for the fantastic rating, we are glad you had a good experience with us.

Posted 4 months ago

"VERY GOOD STORE"

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Posted 4 months ago

Thank you, we are glad that you think so!

Posted 4 months ago

"Delighted with everything - TV cabinet, table and two chairs. Table and chairs easy to make and cabinet came ready made. Excellent communication and flexible delivery dates. Thank you!"

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Posted 4 months ago

Thanks very much Victoria, that's such excellent feedback. We hope you enjoy your new TV cabinet, table and chairs.

Posted 4 months ago

"Very pleased with my purchase. Item was well protected and delivered by friendly guys who were respectful concerning handling the item."

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Posted 4 months ago

Thank you Pamela for your positive review! We hope you enjoy your new purchase

Posted 4 months ago

"Very good quality solid oak. The only thing I would ask is if you can find a cheaper way to deliver. £35 on top of the price of the products did sting a bit"

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Posted 4 months ago

"Quick delivery, easy to assemble and seems good strong quality. Very pleased.."

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Posted 4 months ago

Thank you for your positive review Suzanne!

Posted 4 months ago

"Value for money. Quality of goods and customer service all exceptional. Very pleased indeed"

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Posted 4 months ago

Thank you Stephen for your positive review!

Posted 4 months ago

"Table just the right size and that chairs are comfortable and match th height of the table very well. Colour good. It took us some time to put the first chair together and it would have been helpful if the instructions were better. Otherwise, very happy with the order. Thank yo."

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Posted 4 months ago

Thank you for the good review and rating, we are glad that you are happy with the table and chairs. We will pass your feedback on so we can continuously improve our company.

Posted 4 months ago

"Furniture was nice and we are very pleased with what we were able to use. I had tried to cancel one item but were unable to, I made enquiries about returning it and re ordering the smaller size. The Returns policy and costs are outrageous So I have an item valued at just £110 which is in perfect unopened condition which I would receive £29 back don’t know how they can justify this. For this reason I would not recommend them. I am giving the unusable bench to a local charity."

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Posted 4 months ago

Thank you, we appreciate the review and are really sorry that what was a positive experience initially, did not end in the same way. We do have our Returns Policy and Charges advised in our Terms and Conditions.

I understand that you have spoken with our Customer Service Team since and all has been resolved. We sincerely hope you do consider us for future purchases.

Posted 4 months ago

"Table delivered quickly, the delivery driver had one arm in a sling so couldn’t carry the boxes. They had been dragged along the floor and damaged, on opening the dining suit the table was split the whole way through and the paint chipped on the chairs and table, very poor finish to what looks like a beautiful table online. After a week of phone calls and emails, they agreed to take it back but we are still waiting for a refund five weeks after our purchase date"

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Posted 4 months ago

We are really sorry to hear about the experience with delivery as well as of the product that you have received. This feedback will aid in helping us improve in the relevant areas. I have also been advised by the Accounts Department that your refund has been completed.

Posted 4 months ago

"very good service love the table very disapointed with the chairs"

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Posted 4 months ago

Thank you Charles for your positive review!

Posted 4 months ago

"the quality of the product they supplied us was exceptionally well made to a very high standard."

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Posted 4 months ago

"we were pleased with the quality of the furniture we purchased from OFS"

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Posted 4 months ago

Thank you David for your review!

Posted 4 months ago

"The quality of the furniture was excellent and a good deal cheaper than competitors. Appears to be solidly made. I had a problem with the carriers not delivering the full order on the appointed day (a week late) but Oak Furniture Superstore refunded the carriage cost, so I was happy with the outcome."

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Posted 4 months ago

Thank you Stephan for your positive review.

Posted 4 months ago

"Furniture great but l order wrong size table which is to big for room"

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Posted 4 months ago

Thank you Barbara for your positive review.

Posted 4 months ago

"The table was broken had to wait for another one.one of the chairs had a chip on the top of the chair there was screw missing from both boxes and one had a Alan key missing"

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Posted 4 months ago

Thank you for your review.

We are really sorry to learn of the issues you have faced with our furniture. We take feedback very importantly and will use this with our manufacturers to help with improvements.

I have been notified however, that replacements were sent and they are now all fine and you are happy with the set.

Posted 4 months ago

"Normandy 180cm extending table and 8 cream leather chairs. Quality excellent. Table legs were damaged but replacement organised with no problems. Was surprised by the 7 boxes. Didn’t expect flat pack at that price. My son who is very practical put it together for me. He said the chairs were quite tricky. It took him about 4hours. Looks really lovely, excellent quality and am really pleased with it. Sideboard arriving in 11 weeks"

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Posted 4 months ago

Thank you Jane for your review. We are glad you were pleased with the products

Posted 4 months ago

"I ordered 2 items by mistake Rang them to explain and could they take 1 item back Only to be told that it would cost me £85 I said it would cost me less to drive there to return the item There answer was it would still cost me £85 So a wasted £100 trying to sell it now Really fed up would not buy from them again"

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Posted 4 months ago

We are really sorry to learn of this situation and your feelings towards it.

We have tried to contact you in regards to the collection of your item but haven’t heard back from you yet. We are charged by the delivery company for any return of furniture, which is £81 as per our Terms and Conditions, and though it is unfortunate that 2 tables were accidentally ordered, we would still be charged for a collection ourselves.

Could you kindly contact us back on 02083387602 to discuss this further when you have a minute please?

Posted 4 months ago

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