“There was always communication as to what is happening,they delivered the furniture on time and it was in a perfect condition.the quality of the work can not be but praised.”
Posted 1 year ago
Hi, thank you for posting a review of your experience with us, We are pleased to hear it was a positive one and hope you enjoy your items.
“Absolutely delighted with my purchase of the Oak Vernona extendable table with the Oscar Faux Leather Chairs. Well packaged, Great customer service and updates of delivery process.”
Posted 2 years ago
Hi Gemma, we are thrilled to hear that you enjoyed your entire experience with us and that you are delighted with the item you received. Thank you so much for sharing your feedback.
“Excellent service (quick delivery) - great delivery guys (easy set up) and so happy with our table.”
Posted 2 years ago
Thanks for this great review Jenny, we're so pleased to hear that you found it a great experience overall and you're happy with your Boston 180cm Extending Mink Ceramic Dining Table.
“2 weeks after I bought the is clumsy, my self fall down. Teh lefa is not broken just it is not strong enough to support 52KG body weight. 2 of the chairs, so we puttes hem in attic. The table it self it’s not have nice soft surface. Overall is not really good quality. Understand the price is cheap but I could get better from other supplier.
Cos I don’t have the details of the company (I wish) so I can get refund or something; knowing this already too late to get refund.
I just got this from my email which I kept it long time ago.
Again, not good quality!! Specially the chairs!!!!”
Posted 2 years ago
Hi Siti, We are really sorry to learn of the issues you are experiencing with your dining set. We can see that you had this set delivered in June last year, however, you are still in warranty and would have been more than happy to assist if an e-mail to our customer service team had been sent. We have been advised that a member of our Customer Service team have contacted you this morning and will assist you in finding a suitable resolution to your service issue. Once again, please accept our apologies and we hope to turn this experience around for you.
“Brilliant quality . Evan year after my dining table looks great . I'm very happy with this purchase”
Posted 2 years ago
Thanks for this review Sarbjit, we're pleased to hear that you're still happy with your Tenore table, we hope that you continue to enjoy it for years to come.
“i found the buying process very easy. i was especially pleased with the communication from the delivery team who kept me upto date with with thier arrival time.”
Posted 2 years ago
Thanks for this great review, we're pleased to hear that buying from us was hassle free and that our delivery partner kept you well informed throughout.
“Absolutely brilliant service from start to finish. My table was an amazing price and was fabulous quality. Communication was excellent and although a three hour time slot was given, which I thought was great, they asked the driver to give me a call when he was 30 mins away as I don’t work far from home and it saved me waiting in! The delivery guys were super polite and altogether a really good experience. Would definitely recommend.”
Posted 2 years ago
Hi Nicola, we really appreciate you taking the time to post this review of your experience with us. We are glad to hear that the process was what we aim to achieve and that you are pleased with your items. We hope you continue to enjoy them. Thank you.
“I'm very happy with the dining set in particular the the quality of the table at a very reasonable price.
Normally I would avoid flat pack but I couldn't wait to put it all together; it was more straightforward than I'd imagined. The chairs are very comfortable, great for long drawn out meals with friends!”
Posted 2 years ago
Thank you for this review, we appreciate you taking the time to post a review and are pleased to hear that you were pleasantly surprised by the items your received.
“Excellent service; fabulous communication on item that was temporarily out of stock; delivered within a few days of being back in stock.
Great quality; great value for money.”
Posted 2 years ago
Hi, thank you for this review, we are pleased you enjoyed your experience with us.
“The dining table & chairs we ordered are a gorgeous piece of furniture that fits in our family home perfectly. However it took the delivery company three separate days to deliver the item (first the chairs, then the table legs & lastly the table). Subsequently this has unfortunately put us off of ordered from Oak Furniture Superstore again, even though we are desperate for more furniture to finish our new home.”
Posted 2 years ago
Hi Laura, We are very sorry for the experience you have had with our couriers, which we will review in full. We have just tried to call you, to apologise more appropriately and we hope to speak with you soon, We are pleased to hear that you like your items once received and thank you for this feedback.
