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North London Appliance Repairs Reviews

4.1 Rating 844 Reviews

78 %

of reviewers recommend North London Appliance Repairs

Company Reviews

4.1

Based on 844 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

About North London Appliance Repairs:

Appliancentre / North London Appliance Repairs is professional domestic appliance repair company situated in London. We specialise in sales, installations and repairs on most makes and models of kitchen appliances, including washing machines, tumble dryers, dishwashers, gas and electric cookers, fridge freezers and freezers, ovens, extractor hoods and more. For your peace of mind all our repairs come as standard with our 12 months parts and labour guarantee.

Visit Website

Phone:

02082263633

Email:

info@northlondonappliances.com

Location:

219 Regents Park Road,
London
London Borough of Barnet
N3 3LD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Particular thanks to Habib who went above and beyond”

“Particular thanks to Habib who went above and beyond”

“Habib was excellent. Very helpful and good at his job. He explained what he was doing and how to look after my appliance. I would highly recommend him. The negative was not being able to contact the office via telephone or email. Worrying for after sales service.”

“Habib was very kind and very good at his job. He mended the fridge freezer and showed me how to keep it in good repair. Thank you for a good job.”

“Habib was very kind and very good at his job. He mended the fridge freezer and showed me how to keep it in good repair. Thank you for a good job.”

“It‘s great to stay up to date when the repair service is actually arriving; very helpful! Very nice guy (Kamran), very quick and explains the facts very well.”

“An awful experience when I tried to call customer service because I haven't received any confirmation when I book an oven installation via online form. The customer service checked my application and said "we can't do that day you choose and you haven't been accepted by the system so nothing we can do about it," and hung up the phone straight away. Then I tried to call sales department to book the service over the phone again, the same person answered the call, he hang up the call straight away as he manage to recognize my voice. I can't believe such a rude customer service and sales. Please try to avoid this company, they not worth a penny at all.”

“Engineer did not attend initial appointment. I then had to call to get someone to come. A new part was needed. Engineer who attended could give no timescale or arrange a time to come back 2 business days later I had heard nothing and called to be told the part would be in next day and I would be called. Next day no call received. I chased. The person on the phone said they needed to check the part received had arrived and would call back shortly. No call back. At 545pm I called and put on hold with no answer. I just want my dishwasher fixed and for someone to sort it out quickly”

“Habib was very helpful today.”

“They didn’t show up yesterday at all. Today the guy was more than 30 minutes later, outside the 2 hour window. I called the customer service number at the end of the 2 hour window to enquire, they hung up on me. Unbelievably TERRIBLE service.”

“They didn’t show up yesterday at all. Today the guy was more than 30 minutes later, outside the 2 hour window. I called the customer service number at the end of the 2 hour window to enquire, they hung up on me. Unbelievably TERRIBLE service.”

The appointment was between 10-12 and you called us at 12:04 complaining about the delay and asking for a discount because of 4 minutes delay! The engineer showed you the traffic and a photo he took when he got there and you cancelled the job.

“Customer service is extremely rude. They think they’re doing you a favour by coming out and getting paid but then don’t answer your calls and make you wait for a new part. Wouldn’t advise to use”

“The company never responded to my booking, and it turns out they don’t do oven installation if you haven’t bought the oven from the company - despite suggesting they do. The guy on the customer service number had a poor manner and hang up - he’d obviously been dealing with too many complaints.”

“Not good experience with washing machine repair service and even worse experience with customer service. We had a fault where the RCB fuse blew each time we plugged our machine is. The man turned up in the morning and without looking at the machine asked if we had already got the heating element to fix it. We advised he was here to diagnose the issue so asked him why did he assume it was the heating element (looking online it could be caused by a few different issues). He then pulled out and opened the machine and checked with his multimeter and said yes it's the heating element which would cost around £35 to replace (he didn't take the heating element out to inspect it which we thought was a bit strange). He then advised at 5yrs old it would be more cost effective to buy a new one. (Our machine would cost between £600 to £800 to replace so we were perplexed why it would be more cost effective. Looking online good washing machines should have a life of 10 to 15 years so fixing it should have been more cost effective to pay £35 plus labour). When we explained that to him he suddenly out of the blue added that our circuit board also needed replacing as well but couldn't explain clearly what was wrong with it other than pointing to his meter and saying he didn't get any reading from it (we thought it a bit strange 2 things would go wrong at the same time but perhaps sometimes it happens) and further he couldn't give any rough idea of the cost of the board (an experience service person should have had some idea). Nonetheless we requested that he provide a quote to fix the 2 items and he advised he would provide a report by that evening and customer services would get back to us asap. We paid the callout fee of £84 feeling somewhat uneasy. However no report or quote was provided that evening or next morning. The next day I rang and a very abrupt and rude customer service man called Sam answered and advised they were working on getting a quote but didn't give a time they would provide it by. I brought up some of our concerns about the visit we had but it was obvious he didn't want to listen and he cut me off mid sentence. When I rang back he again didn't want to listen and just spoke over me then cut me off. Third time I tried calling there was no answer from anyone. Looking at many reviews this appears a common experience from a lot of people. I just wish I had read the reviews before booking with this dreadful company. They appear to just want to make it difficult to repair your machine with the aim to try and get you to buy a new one. The customer service manners are shocking. Would not recommend this company at all.”

Hi John Fletcher, We sent an engineer yesterday to check your Siemens washer and after checking the product the engineer reported that we need to order a heating element. The part wasn't available and he couldn't give you price yesterday. Today you called and we informed you that we are looking for the part and will call and confirm the price before we order it. For your info this is the link to Siemens website and you can see yourself that the element is NOT available to order. https://www.siemens-home.bsh-group.com/uk/supportdetail/product/WM14W590GB/12#/Tabs=section-spareparts/Togglebox=tb0501/ In your called first you claimed that the engineer didn't open the machine and told you to buy a new one! (which was a lie) after I told you that we have a photo of the machine that shows the engineer open it and also confirmation from the engineer that he checked the machine, you CHANGED your story and claimed that he just check it with multimeters! and we explained to you that's how they check the element! We always tell the customers that parts takes 2-4 working days to find and order and you didn't even allowed 24hours for a part that's not in stock with the manufacturer and we need to look around to find one. We appreciate customer taking times to write us a review either positive or negative but it has to be correct and not fake. regards, North London Appliances

“If I could give zero stars I would, we booked online and to be fair missed the email to confirm the booking, we called Friday and rebooked, asked for a text confirmation, never received called a further 3 times, was told verbally booked, called again today, the rudest customer service person who advised the system down and no booking. This company do not know the importance of courtesy or customer service - do not use!!”

“Quick, efficient repair.”

“Hibib Was very nice and helpful would recommend to anyone”

“Efficient service, sadly my washing machine was pronounced dead, but arrangements for replacement were made quickly through the engineer. V professional service overall.”

“Told me exactly what the problem was, arranged new appliance to be delivered all done within 10 minutes.”

“Terrible experience, I would advise not to use this company. This company charged me for a call-out and said the repair would be included in he fee. At their visit they said they needed to source a replacement part and would come back to fix it. After several months not hearing anything, I asked them for the description of the part so I could source it myself. They ignored my emails and when I did call, hung up and blocked my number. I have since used the Appliance Centre who came and fixed it on a first visit and said the parts and job was nothing unusual. North London Appliance Repairs seems to be a complete farce and I wouldn’t waste my time with them.”

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North London Appliance Repairs is rated 4.1 based on 844 reviews